Tune Up Plus

Our car started at their Indian River Rd location and has been moved to this one (which is out of our way by the way) and so I’m also posting my review for this location.
We gave them my husband’s car and $ 9000 in November 2013 shortly before Thanksgiving. Here in January 2015 we still do not have his car. They sent the engine to be machined at a shop out of state instead of using a local machine shop and that took 4 months. Then we get it and the check engine light is back on within days. From February to about June it was back and forth with them saying it’s fixed and us having to bring it back within a week. Then the regional manager got involved and we were quoted that it’d be a couple of weeks and we should get the car back mid August. One excuse after another. Car was finally finished mid December. We were told we’d be able to get more information about a partial refund (because even after all of this we only asked for a 50% refund). Well we get there Jan 8^th (the holidays were full of closures and we were involved in an accident that made my husband unable to drive the car) and they want to do free work instead of giving us a refund. My husband is in the process of transferring to a new command and isn’t sure if he can get the time off to go to court (although at this point we’re willing to make the time) so he agrees and they promise to have the car finished by Jan 13^th. Of course we don’t have it yet. It’s awful that rather than admitting the car was beyond the scope of their abilities they took our money and just jerked us around. I used to use them a lot before we moved to FL and I don’t know what happened while we were gone but the service now is AWFUL. I will NEVER recommend them to anyone again and I’ve started warning people against using them. Greed is an awful personality trait that will sink a business.

Took my car there for an inspection. It failed due to the middle brake light not working. It’s an LED light, so the whole light unit needed to be replaced. The guy quoted me (in writing) $ 250 for a new light — installed, saying «that’s the bare bottom price». Searching online for less than a minute, I found a new factory light for $ 42 with free shipping. A few days later, I put in the new light in under 5 minutes. I understand markup to cover overhead and expenses but that much of a markup makes me seriously question their ethics. Beware.