Pizza Shuttle

Hey Norman, hope you are enjoying or getting ready to enjoy your Pizza Shuttle.
*Disclaimer*: I am not a customer, but am an employee of Pizza Shuttle. I have been working here part-​time as a delivery driver (don’t let the «delivery driver» title fool you, we do much more than deliver your food, basically everything besides the books) since March of 2014. I have found it the perfect part-​time job while being a full-​time college student.
I just want to let everyone know the truth about Pizza Shuttle (from here on will be known as «the Shuttle»), and let you decide for yourselves.
We are all local people and make our pizza dough fresh every day. It’s never delivered to us frozen from some corporate distribution facility. We also follow STRICT cleanliness standards (I’ve gotten in a habit of washing my hands between doing anything) and always wear gloves when handling any food items. We also slice and shred all of our vegetables, which are delivered to us fresh, every day. We also slice our sandwich cheese (both Swiss and Provolone) fresh every day. We make our own pizza sauce fresh everyday. We cook our pasta everyday, to assure freshness. We do all of this everyday, starting early in the morning, so that we have the best chance to satisfy our customers’ food desires.
When you call in to have a Pizza, Cheesy Bread, or any of our Sub sandwiches, we begin making your food as soon as possible. For example, here’s the way I do it after getting an order for a Turkey, Bacon, and Swiss Sandwich (Sub). Step one: wash hands again after hanging up phone. Step two: put on food-​service gloves. Step Three: place strip of aluminum foil on clean make-​ready counter. Step Four: place fresh bread roll on foil, and cut in half. Step Five: make sub as if I were making it for myself; good amount of mayo, turkey portion applied evenly over bread, evenly add slices of Swiss cheese, add four pieces of bacon, also evenly. Step Six: run sandwich through sub oven. Step Seven: remove from sub oven, and put fresh shredded lettuce, freshly sliced onions, and freshly sliced tomatoes. Sprinkle our proprietary salt and pepper mix on top of sub, put top of bread on, and cut sub in half. Step Eight: roll sub up with foil in paper wrap. Step Nine: quickly deliver to hungry customer.
As far as pizza is concerned, we also use only fresh toppings that we prepare on a daily basis. The pizza cooks are also artists in their own ways. Everyone of them tries to make the best pizza possible, as fast as possible, to get the food to the customers as fast as we legally can.
I know that we cannot make every customer happy, but we certainly try. I know that we also sometimes make mistakes, but we try to make it right (this has been my experience since I have been there. Just yesterday I forgot a customer’s dinner salad, but I drove straight back to the Shuttle and right back to her house (took about 8 minutes until I was back at her house, luckily she didn’t live too far away) with her Dinner salad AND a free chocolate chip cookie).
I know that we all appreciate the many customers that frequent the Shuttle, and hope to be of service for a long time to come. For those of you who have had bad experiences, I apologize for those times.
Personally, I am thankful for all of the customers that order from the Shuttle, because it has allowed the Shuttle to continue to be, which allows me to continue to have my part-​time job while I finish my degree.
I just want you to know that the truth is that for the money, you just cannot beat the value of the Shuttle. I say this because before I was an employee, I had been a decade-​long customer of the Shuttle. Now, that I’ve been working there, I know that I will continue to be a customer of the Shuttle once my college days are done. Again,
Thank You, Norman people, for continuing to support the Shuttle!

I just called to place a delivery order and was immediately put on hold… that’s fine, I understand that they are busy. The pizza guy got back on the phone and asked what i wanted… in those exact words. I explained that i would like to place an order for delivery and that i had a coupon for «1 large specialty pizza plus 1 large 2-​topping pizza for $ 20.56 + tax». He said, «Fine, but it wouldn’t be the price.» I asked how much it would be and he replied, «I dunno». I then asked if the coupon was not good and he said that it depended on what i ordered. I explained that i wanted to order exactly what the coupon stated. He said, «Fine, what do you want?» His tone during our brief interaction was very short and rude, so i told him that I didn’t believe that i would order after all and i asked for his name. He hung up on me. Geeze… i only wanted to order pizzas. Very sad that Pizza Shuttle has such a lousy and miserable employee projecting their attitude on their customers. Their pizza is a 5 star rating, but their customer service is less than 1 star.

We live on campus and order from Pizza Shuttle when we want pizza. I don’t think we have gotten anything we haven’t liked. Their Chicken Alfredo pizza is amazing, we add tomatoes to it. Yum! The staff has always been nice.

Pizza Shuttle has been & always will be a Norman relic. The pizza & cheesy bread is the stuff dreams are made of. If you’re ever having a crappy day, going through a breakup, or just want to drown your sorrows in cheese: THIS will heal everything. (Bonus:Their website looks like it’s from the early 90’s) Definitely check their website before you order to check for specials or coupons to use on your order, and as always; tip your delivery person!

It’s what you’d expect from a place like this, cheap greasy food that tastes delicious after getting drunk or stoned. I’ve been eating at pizza shuttle for years and I never had any problems with their food. I usually get the chicken provolone hot sub, the tbs (turkey bacon swiss) sub, and the broccoli shuttle. Give them a try! They’ll give your tongue a boner.

I think this review needs two parts-​food and customer service.
Because I’m nice, I’ll start out with food.
I have never had anything from pizza shuttle I didn’t like-​this time being no exception. I ordered a mozzerella pocket, cheesy bread and an Italian sub for the man. The food was delicious. The mozzerella pocket is basically a calzone, but for 4.99 you can’t beat it. The crust was the perfect blend of crispy and chewy and the pepperoni was delicious. The cheesy bread was perfect as usual. Just the right amount of cheese (probably too much, but good for me) and yummy marinara. I didn’t taste the Italian sub, but was told it was awesome.
Now for the customer service part. I usually call in orders, but this particular time I happened to already be in the area when we decided to have pizza shuttle. So, I opted to just walk in, order and wait. No big deal. Nobody met me at the counter to begin with-​I had to peek my head over into the back and catch somebody-​all the workers were eating. When the girl came over to the counter she was nice and very knowledgable of the menu, but certainly not over-​accomodating. When I finished my order she asked if I was waiting, I told her yes, I’d just sit here, and she informed me it would be 11 – 15 minutes because the mozzerella pocket usually has to be baked twice (or whatever they do). No big deal at all. So there I sit, watch two other customers come in and order, and sit some more. After about 22 minutes, one of the customers I’d watched place an order came back and got his stuff… The worker who helped him kind of looked at me funny, so finally I spoke up and told him my name for my order. Well, go figure that I watch him in that big security mirror in the corner-​everything was ready but nobody had bothered to hand the order out. That really made me mad. The guy didn’t really care, but I didn’t raise a big fuss, either. I guess when you know you are getting greasy food at a cheap place you can’t expect good service. I will never walk in and order again-​my bad.

When I get to heaven, I’m going to ask St Peter how many times I ate Shuttle in my life. 1000 constitutes a wheel twice a week for 10 years, so I’m probably near that mark.
I like it.
Open till 2AM. 3 on the weekend. Solid crust, good cheese, tangy sauce. The only thing that separates this pizza from really good New York pizza is the mystical contaminants of the East River water.
HOWEVER… Most of my pizza eating career I’ve patronized the Lindsey store– same ingredients, different ovens, different dough slingers.
I moved to the east side, a stones throw from the east side Shuttle, and the first few times I ordered pizza from the Alameda store, it made me want to cry. It looked like someone had taken my favorite pizza out of the oven when it was half baked and sprinkled flour on the crust.
So now I order my pizzas «well done» which seems to take care of my complaint, nay, my observation that east side Shuttle doesn’t cook their pizzas to the same standard as the Lindsey store, and even then, sometimes my pie looks like they either didn’t bother to read my order or they just really don’t give a hoot about my pizza happiness.
There’s one employee whose name I keep meaning to ask. It’s getting ridiculous that I only know him in my head as «the nice guy,» but I bet money if you call the store a lot too, you know who I’m talking about. There were 2 nice guys for a short while, and at that point I thought to myself now I really have to ask «the nice guy» what his name is, but I haven’t seen or talked to nice guy #2 for a while, so… sorry, «the nice guy.» I’m just going to keep calling you that.
Hey, if the shoe fits…
All in all, great pizza, robust menu, cheap late night delivery. I’m not about to go patronizing some corporate chain because I like their mushrooms a little better. Pizza Shuttle IS Norman. They were local before local was cool, and no Oklahoma experience is complete without their flying-​saucer shaped ice cubes, chocolate brownies, and, of course, cheap cheap pizza!
Edit: February, 2015. His name is Shawn.

Cheap but good alternative to large pizza chains — nice menu selection.
Their pizza is cheaply made, and their facilities are kinda nasty, but two things give this place some serious value to me — price and selection. You can make a custom pizza with any of 4 – 5 sauces and about 30 toppings to choose from. And they LOAD the pizza with your topping selections. They also have decent subs and non-​typical sides for a pizza joint, in addition to standard garlic bread & cheesy bread. It’s a nice break from the big chains anyway. By the way, Shuttle is delivery & take out ONLY. There are a couple tables at one location (Lindsey St), but it’s too nasty inside to enjoy yourself. Finally, for those you care, it is interesting to learn the Pizza Shuttle story. It was originally an OU student project for an economics class, but they now have like 3 – 5 locations.
Likes: Great menu selection & low prices. Their typically fast service helps too. Food isn’t bad and can be quite good if you know how to order.
Dislikes: Facilities are kinda nasty, but luckily it’s pretty much carryout and delivery only. Not gourmet quality, but tasty enough anyway.
Shuttle’s a great little dive that is a nice, fresh divergence from the big chains.