Kohl’s

I used to frequently patronize Kohl’s until I found the joy of thrift-​shopping. Now I feel shopping at Kohl’s is a little frustrating. Here are the reasons why:
1) their deceiving coupon strategy: I went in and checked out the thermal underwear for hubby. I had a «$ 10 off $ 40 purchase» on certain brands specified on the coupon. Hubby’s thermal, after their «amazing 25% off in-​store discount,» it came out to be $ 33. In other words, all I had to do was to add an item worth of seven (7) bucks! Was this task easy? Heck no! I had a choice of either grabbing another style of thermal underwear or pick a pair of socks from that specific brand in order to qualify for using the coupon. Oh wait, this pair of knee-​high socks wouldn’t do it, because after in-​store discount, it was $ 6.75. In the end, I went with the over-​the-​knee socks, since I’ve spent almost an hour trying to brainstorm all the possibilities for an eligible purchase.
2) their messy clearance racks: occasionally, I can give a second look on their clearance sections. Nothing is organized, so make sure your blood-​sugar level is optimal before attempting to shop at this part of the store. In my opinion, the prices on the clearance sections aren’t always low, unless you spot quality items on their 80% off racks. If you have coupons or coupons that link to your Kohl’s charge, start doing your math again. Like I’ve mentioned on the previous paragraph, they have a pretty deceiving coupon strategy.
3) non-​existing and phantom-​like sales associates: where are they? I constantly hear the PA announcements on looking for additional sales associates and cashiers. How can I make it to the check-​out lane without getting any assistance from anyone on the sales floors? Luckily, I’m a retail professional, so I do the honor to help myself.
The young Rosa J. signed up the Kohl’s charge four (4) some years ago, so I walk into a Kohl’s location every now and then. At least they have clean bathrooms.

Shopping was fine. But the bathroom was atrocious. I walked in with my friend and once we were both inside, we turned to each other and made a face at the same time. The place was disgusting. The sink counters were covered in water and bits of paper towel. Paper towels and toilet paper was all over the floor and the toilets were nasty. That wasn’t the worst part though. When you walk in, it smells like someone smeared fecal matter all over the walls. My eyes burned. Probably because of the portable blower fan they had going near the door. I am sure it was meant to dry the floor at some point, but in a poorly ventilated room, all it was succeeding in doing was blowing the stench around. Awful! You’d expect conditions like this in Walmart not in Kohls… Aren’t you guys supposed to be high end? I said something to an associate but I did not see a walkie on him and am not sure if he was an actual associate or a shoe representative.

Had dirty spots on a few things I wanted. No solution offered. I asked for inventory per location. Only store can hold items for 24 hours and no purchase options at others stores or through web. Kohls needs to update the systems fast otherwise it’s not going to get sales from the new generation of customers. Oh wait, it might be too late as the youngest customer I saw in the store was in their 60’s.

I like this store they are nice, when I go in there.
The African American girl in the shoe dep is a peach and the people in returns are all very nice.
Sometimes, it can get ragged, but hey if people didnt let their kids mess the place up it would be a gem.

It’s a kohl’s. Somewhat neat and organized.
I only go here when I’m looking for something specific like childrens clothes. Never seem to find anything for myself.
If you’re in the area, and looking to kill some time, I guess it’s worth a few minutes of your time.

Noreen in the shoe department is one of the nicest retail workers I’ve ever met. She’s hardworking and a pleasure to talk to. I also have to give props to the manager for dealing with an angry (for no good reason), swearing (in front of children) man. It was no where near her fault that he was upset but handled it with grace and got him to shut up.

EXTREMELY disappointed with this place, beyond belief. Words can’t describe how RUDE and how terrible experience I had last night at this place, after 6 years of coming to this location!
1. I worked retail and I do know what the pressures are and how rude customers can be through out the holiday season! (5 years at V. S will do that to you)
BUT If a customer is NOT RUDE to you do NOT be rude to them. NO MATTER HOW MANY OTHER JERKS YOU“VE DEALT WITH.
I was what the retail industry would call a destination shopper, I came specifically looking for a certain item to knock off my Christmas list after asking the first associate I seen she directed me to the third floor near a certain section. I arrive at the floor and was having a hard time locating my item, I promptly went on another search for the next available associate to help me and direct me.
As I am walking with my friend I see the associate coming towards our area she clearly had on a Kohls necklace or name tag thing. and I started with excuse me? and she blatantly ignored me and continued to walk, thinking okay maybe she didn’t hear me I proceed to step closer to her direction and say once again EXCUSE ME DO YOU KNOW WHERE I CAN FIND THIS ITEM? (not naming it’s a x-​mas gift lol) and she not only ROLLED her eyes at me and then hissed/​snapped back at me I need to go turn something off and waved me away like I was some type of damn dog. IMMEDIATELY my blood started to boil, and she stares at me and she’s like well… and I look at her in complete disbelief and said are you serious??? and she continues to roll her eyes at me I put my hand as she ignorantly did to me and said NEVER MIND and she did NOT apologize or take one sec to say anything and walked away!!!
my girl friend and I were in complete shock I think our mouth’s are still on the third floor at Kohls.
Not to say the least I eventually got to another much friendlier associate found the area but in disgust with the situation I did not and WILL not purchase anything from this KOHLS location EVER again!!!
P. S. PARKING SUCKS AT THIS PLACE!!!

Compared to Kohls in Woodridge — this place is a dump. Shabby, very limited stock and while the customer service staff were very courteous– sales associates on the floor are very lazy and unfriendly. The cashiers are great.

You can find a lot of great deals and choices! You dont need too much expensive clothing in fashion… its how you dress and combine colors! People working here are very friendly!

Went to the Harlem and Irving Kohl’s to purchase a sofa safer that couldn’t find it asked the associate in the department where it was he told me he didn’t know look over by bedding, Went to customer service asked about the throw the customer service rep told me she didn’t know what it was or where to find it, turned her back to me and went back to folding returned merchandise. Called the store manager today and spoke to Courtney who found the throw and held it for me at the sale price, Still I believe this store needs to work on training there employees.

This Kohl’s does not have a great selection and the people (workers) are really crabby there. This is a good place for returns if you are in the area.

This Kohl’s at Harlem Irving Plaza is ok if nothing special. My grandma has bought more stuff from here than I have, including sweaters and boots. They don’t make her look like Daisy Fuentes, but hey the merchandise was on sale.