Ulta

I always love how nice everyone is when i walk in the door. The customer service is great. But they never have what i need and are always out of stock. On top of that i remind the cashier for the free sample that comes with x brand when u spend 40 or more and they always forget them. One time i called about the free sample i was supposed to get and they told me to stop by the next day to any ulta. I went to 3 ultas including this one and they were suddenly all out.
The only this that gets aggrivating is that qhen im in the high end area there are like 20 girls that stand there and socialize and then 3 of them ask me if i need help one after the other so im unable to even browse.
I do appriciate one lady though when i asked her for her help to find a cool toned contour/​bronzer because i am so pale and everyrhinf oxidizes orange on my skin. Unfortunatley the one i went home with doesnt work well (it was lancome) and its unfortunate that i will be spending 45 dollars for the lorac palette for 1 shade… :/

This is the nastiest Ulta I have ever been to. Everything is was open and used. Staff seemed more interested in doing their own makeup with the products in the aisle with the higher end stuff.

They are always low on stock. I get asked if I need help by every each of them and some even ask twice in 10 minutes that I been in the store.
I feel uncomfortable when I am in this location.

I never have good experience at this particular store. It‘s always hard to find someone who can help you find products. And the employees seem to be annoyed with your questions and at every pause that you make they are in a rush to leave you, whether or not you‘ve been helped. Of course, some of them are friendly and helpful, but I feel that the majority aren‘t. It‘s a struggle to look for a product when you don‘t know where it‘s located, but it also is if you have to look for help. Not to mention that when there is a mistake on your receipt employees insist that you are at fault, not them, when it‘s clear math that some thing don‘t add up and it has to be the case that they either did not apply a certain coupon or your refund did not go in full, ut they always have to argue and make you look stupid.

The staff has no clue about their products. They are totally unprofessional! Definitely I won’t buy any products from Ulta!!!

Terrible service at all locations. Only friendly when they need to take your money. They need to work on their customer service skills as well as their store cleanliness.

Horrible customer service. Hood rats think they are better then everyone. Plus they wear way to much makeup. Stop abusing your discount, your still ugly.

Terrible terrible terrible customer service. This store believes greed is more important than providing fair customer service. I received a gift and had a gift receipt. I wanted to exchange a fragrance with a retail value of around $ 20 for the same type of item only a different scent. The one I had received was too sweet for me. Basically they don’t want any returns or exchanges even at the holidays. The person who bought the gift used points and a discount and bought 2 items. They took the full amount off the item I was returning and would not apply the discounts to another selection. I didn’t want a credit I wanted another fragrance that was more my style. For an item with a retail value of over $ 20 they only gave me a $ 5 credit. This is not right. They also wouldn’t return the points to the person who bought the gift for me. The bright spot was the friendliness and kindness of the cashiers at the front as well as the cleanliness of the store. The incredibly WRONG policy has me NEVER again shopping at Ulta. The corporation doesn’t even give store managers the authority to do what’s right for best customer service. Ultra greed at Ulta!
Perhaps it is best to exchange something without a receipt? Then perhaps an exchange would be permitted? Try this if you received a gift that you want to exchange.

The employees of this location hate their jobs. I don’t know what their problem is but this is the third or fourth time I’ve been here in two months and every time I visit, it’s worse and worse. From what I see when I’m in the store, the employees are just standing around talking to each other — not fixing products, not helping customers. They do not like their jobs and it’s obvious. I received help from a girl who nearly fell asleep while explaining products to me. When I went to the counter to inquire about a product, a snotty girl told me to get in line when I wasn’t even ready to check out yet. I just wanted to see if they had a makeup tool in store that is usually found by the check out. Never again.

Had a great experience here due to Laurie. Thank you for helping me out with picking out foundation and bronzer. Laurie tried some foundation on me and gave me a lot of good tips! Thank you. Can’t wait to start using my new stuff!

The store is always a great disappointment!
They seem to always be out of stock or low on stock with everything!
I find myself going in and exiting very quickly to go across the street to target because they never have what I need.
They tell you that their delivery date is Tuesday or Thursday yet when you go the next day the items are still not in stock

Cosmetics are overpriced there but if you have no choice and you need something I guess that’s where you go

My go to Ulta I find myself here almost once a week lol my addiction is serious but I always find something great! At times things can be a little sparse and they run out of things quickly. Which is why I take a half star off.
The employees are friendly and I’ve always had a wonder experience when I ask for help.
I removed the other half star cuz the parking lot can be a nightmare at times!
But def organize inside and lines seem to move quickly even during holiday season

I don’t really like the workers here. It’s like the last thing they care about is helping you. They ask me if I need help, but sometimes I just say no cause I feel like i get a lot of big sighs and dirty looks. They usually just go on to the next person without really giving me what I need. Eh

This location has really bad customer service. No one cares at this location. They always have a short answer for you if you finally go ask for help. They will not help you there. So if you have any questions about products or anything this is definitely NOT the place to go. You will get no help here! Go to sephora or Macy’s. The only reason why I gave them two star is because they don’t give you b.s. if you want to exchange or return anything. Its the least they can do since they don’t offer any customer service.

I went in on a Saturday to get my makeup done for a wedding. I had an appointment and Amanda the makeup girl was late starting me. She took 45 minutes to finish. The result was horrible. Her makeup technique is very sloppy. The eyeliner she applied was crooked. The foundaction was not blended in. I had to go home and redo the whole thing. I was almost late to the wedding because of her. Do not let her do your makeup.

Still waiting to get my refund. The manager was so ruined and couldn’t help me and now corporate doesn’t want to reply to my compliments worse customer service ever. I guess now it’s next level.

I’m the type of shopper that appreciates excellent customer service, but I don’t like being harassed. I went in today with some specific things in mind and upon entering the store I was greeted and asked if I needed help. I was lead to what I was looking for. AWESOME!
Minutes later a gal pops over offering help. Nice, I appreciate that. What felt like minutes later see she came again, «nice right?» And went into a salesy pitch on stuff coming up. Ugh! She kept talking. Will you go away & let me shop!
I wander over to perfumes and I swear in seconds the perfume lady starts handing me samples and pushing stuff. I wanted to throw my bag down and leave.
Pro’s: no questions return policy. Helpful staff
Cons: Borderline pushy staff. Lots of stuff out of stock.

Ulta is Ulta. but what does matter is that I spend money in here and for you to be rude is not cool! Walked in picked out my things and item rang up differently priced, the cashier looked at me like I was dumb. «you probabably grabbed the wrong». Its ok. so I go look sure enough, I was right! Do you think I would waste my breath for 50 cents! Not coming to here again!

this is an update to an earlier review… the parking lot still sucks but another store remodel or adjustment has moved the perfume area. so the sun is not shining on perfumes (yay).
I do love this store even though they do sell out of things quickly because it is a high traffic store. I do try to be quick on new collections to make sure I get everything I want.
I have always found the staff to be great here. I’ve never had a problem with returns or anything. everyone has always been super helpful.