CubeSmart Self Storage

I won a storage locker at this facility today through an online auction because the owner didn’t pay for it. The staff at the facility are nice, at least at first. However, upon opening the storage locker and trying to sort out its content, hundreds of roaches started moving around in the locker and on all the items in the locker. There was also a bunch of mouse droppings and shredded paper in the locker as well.
I went up front to the woman at the counter and informed her of the issue. She told me that I could abandon the locker but I would lose what I paid for the locker plus the $ 100 security deposit they have you pay to make sure you clean it out. I told her that wasn’t acceptable and that I wanted the owner’s phone number so that I could speak to them and that if this wasn’t handled properly that I would take it to the media. She told me «I can’t give you the owner’s number» so then I asked for the manager’s number. She then called the manager and told him about the situation. He had her go back with me to look at the locker where I had to disturb more of the items in the locker to show her the roaches which she got to see. She then called the manager back and she told him I wanted a full refund which he finally decided to give me.
These storage facilities are supposed to be routinely treated for rodents and bugs but obviously this one isn’t doing what it is supposed to do. If you don’t mind mice and roaches in your stored belongings then this is the place for you.

Manager Juanita was a major help. I literally asked her 10 – 15 different questions and she had the answers to all of them! Overall, the place is clean, secured and the employees provide great customer service.