U-Haul Moving & Storage of Norristown

First I cannot say enough bad things about UHaul in general Their customer support line and everything is just trash. HOWEVER, this location bent over backwards to rectify the problems that the customer service line, when they finally picked up, couldn’t (or wouldn’t) fix. Every step of the way this location was very helpful, from finding the proper trailer at the last minute, r, hooking the trailer up and eventually recovering the trailer when my old truck brok down in King of Prussia. I was going to avoid UHaul in the future, but this shop might retain my business.

DO NOT TRUST INFORMTION FROM THE NATIONAL SCHEDULER
Uhaul systems are unable to schedule an appointment.
I called to make a reservation to get a hitch installed and was rolled to the national support line — not the local office (they never seem to answer). I made a reservation for 7AM to get a hitch installed for 5 days away. It got re-​scheduled to 1 am two days earlier that the discussed date I got an email where the subject just said «Appointment confirmed» — not «appointment changed». I opened the email the day before the day of my initial agreement (to check address) and found that I’d missed the install.
I called again and got a 7AM appointment for the next day.
It turns out that the national scheduler will make an appointment for any time the site is open AND DOES NOT KNOW ABOUT STAFFING. I got to the uhaul at 7AM and ther was no installer .
hints
DO NOT TRUST INFORMTION FROM THE NATIONAL SCHEDULER
1) best to be first install of the day — if an install ahead of you runs long, your promised start time is bogus
2) Ask the natoinal scheduler to have the local person call you. that is the only way to know if your part is in stock and if the time is possible.

Went there to get a propane fill and was greeted and treated well. Much cheaper than exchange. Garean provided great service and even provided a hitch quote.
The showroom could use a little improvement.

U-​Haul in Norristown? More like UMaul in No’town! seewhatiddidthere
this U-​HAUL location had a variety of options in terms of vehicles to rent for your carting needs: vans, larger vans, small trucks, medium trucks, and Optimus Prime (well not that large)!
the actual rental office is a medium sized space with a zoo of stuff you need and don’t need for your move. be very aware that if you rent a truck you will need to buy blankets, rope or straps to protect and tie down your stuff so it doesn’t fly around the truck when in operation. UHAUL doesn’t provide them because they rather nickel and dime you aka being a business. there is a LOWE’s within driving distance of this UHAUL location, google it, and get those tie-​down materials if you don’t already have them handy. we ended going to LOWE’s a tie-​down ropes cost with enough tensile strength cost about $ 15 bucks.
there are about three or four UHAUL customer rep stations, but of course UHAUL only has one person working on a Saturday (hello isn’t this a primetime moving day)…so there was a small line building while we were there. the UHAUL employee was/​is well-​meaning and nice… he seemed overwhelmed and was making up things in terms of policy, do’s and don’ts, etc. my friend needed some small adjustments made to his rental because it was a one-​way move and drop-​off. however the employee seemed unable to get those things done in a reasonable amount of time, so we opted to just get on the road and wing it.
the truck we picked up was clean. in pretty good condition. however it was nearly empty on gas when my friend started the engine. we hailed down the ONE employee who rented the truck out as he had no coworkers to help him to show him the fuel gauge and rectify the situation. he said he would do something to fix this, but he went back into the office and never came back. he probably went into the building to cry bc he works at this UHAUL location and sucks at his job. ((seriously he looked at the fuel gauge, looked at us, and went back into the office to help us. and never returned. no lie.)) so after about 10 minutes of Mr. Not Helpful not coming back, we hit the road and the move went smoothly because we didn’t need to deal with UHAUL shenanigans until we returned the truck.
Needless to say, if you need a moving truck and are in the Norristown area… try another a UHAUL location. there are are plenty (according to google) within a 10 – 15 miles radius. however if you must use this location, come prepared – buy moving blankets and rope to protect the stuff your hauling. also go to the UHAUL website as the stuff the customer reps tell you here is wrong. EXAMPLE: we were told to return the truck with at least a ¼ tank of gas (though we were given one that was nearly empty). however the UHAUL site says you return the truck with as much gas as it was given to you with ((these type of shenanigans seem part of the experience at this uhaul))
drop mic because i’m haulin’ ass away from NO’TOWN and this UHAUL location! argh.
i out.
zzz

I waited a half hour for a propane refill… with 3 workers. and two helping a customer. I was pissed. And they give you attitude if you dont move your car due to them taking long and try to get there attention.

These guys are terrible. No customer service. I reserved my trailer at least three weeks in advance and the contract says subject to availability. Well sure enough I arrived to pick up my trailer and they don’t have one and they sent me down to Rocksborough. In the middle of rush hour traffic I might add which is at least 30 miles from where I live.

Rented a truck last week to move some stuff out of my mom and dad’s place. Made reservation on line. Pick-​up of rental vehicle was quick and orderly.
Vehicle appeared to be practically new and was clean. There were no issues with the van in any way.
I accidentally left a furniture dolly behind when returning the truck. Normally they would not close out due to this. I told him I would have it back the following morning, and he said he would close out anyway. This extending of trust to me, a new customer, was a genuinely nice gesture. Enough that I would highly consider using U-​Haul Moving & Storage of Norristown aging for future hailing needs.
U-​Haul Moving & Storage of Norristown is A-​OK.

My associate picked up a rental here the other day, and mentioned how helpful Zackary was. I booked online and he was able to pick up the van easily. It was dropped off overnight and I received the final receipt via by 8:30 the next day.

The Call center is not in anyway coherent to what happens at the actual location. Meaning: if you call to speak to someone at the Norristown office. You are speaking to someone at a call center.
The reservation was made. We got there, got the van, got a flat cart, moved the items, brought it back, paid and was done (dusting of hands). No issues, no problems. You can pay with cash. But when you go to p/​u your reservation, you will need a card tender for them to place a $ 50 hold onto.
Le Fin.

Don’t use this U-​Haul. These guys are totally disorganized and extremely undependable. I made a reservation the day before (and paid $ 50 deposit) to have a trailer hitch installed on my van so we can move our boat when we move out of state. The woman who took my reservation and sent me the email confirmation said they would call me if there were any changes in the schedule. I got up early and drove to Norristown to be at the U-​Haul by 9:00 AM. When I tell the guy why I am there and show him the reservation he tells me to «come back tomorrow» because the only guy who can install the hitch is not here today. Why did I make a reservation? Why did I pay a $ 50 deposit? Apparently its not his problem. And his Manager doesn’t work today. And he won’t call the mechanic to come in. I can’t bring it back Monday because I’ll be out of state all week. This screws up the whole schedule. After this experience I wouldn’t be surprised if I have a hassle getting my $ 50 back. Bottom line, avoid these clowns.

I rented a Uhaul truck from this location. The Uhaul made it to my apartment and we loaded the truck with all of our stuff, then it broke down a half a mile away. We called the Uhaul location and the roadside assistance line. We let them know that the truck was broken down in the middle of the street and we needed assistance immediately. They sent a tow truck from a company in Horsham (a good 45 minutes away) so we were stuck waiting for a really long time. Then they suggested that the tow truck take us back to the Uhaul place so we could move ALL our stuff into a new truck. They could not promise that anyone could help us transfer our stuff into the new truck.
The only reason this place gets two stars is that they agreed to tow the broken down Uhaul to our final destination, rather than try to make us transfer to a new truck. They also gave us our money back. They took days to come back and get the broken down truck out of our parking lot, though.
I would never rent a Uhaul again. This ridiculous debacle made our moving day so much more stressful than it needed to be. Also, after the Uhaul broke down, we had to move the rest of our stuff in our cars. It was ridiculous.