Ulta

Really disappointed with my experience here today. I am a frequent shopper at this location, and have had a few not so pleasant experiences here, but today was most definitely the worst.
My boyfriend brought me to pick out an anniversary gift for myself, and while we were shopping, we were pretty much treated like potential thieves. I have worked retail, I know how salespeople act when the think someone is going to shoplift, and the staff at Ulta made no effort to hide the fact that they suspected us. No fewer than 4 sales people came up to us in the 20 min we were in the store asking if we were finding everything OK (I understand commission based sales, there is no need for multiple employees to ask this question, they will not earn commission, and we were finding everything perfectly fine), and the final girl who asked insisted she hold my item at the register for me «because there’s a free gift that comes with it». Then she proceeded to follow us around for the remainder of our time there. I am just so completely insulted that they felt the need to follow us around and even hold my item for me. Thats only something you do in retail if a) the customers arms are too full to shop comfortably, or b) you suspect them of shoplifting. And I assure you, one eye-​shadow palette does not impede my ability to shop in the slightest. Their actions made us so uncomfortable we left before we had found everything we were looking for, they really did hurt their sales with this behavior.
Perhaps they suspected us because we are young, perhaps they suspected us because I did not have my hair and makeup done and I looked a bit frumpier than the average customer, but who knows. All I know is that I am insulted that they would treat someone with such suspicion, someone who not only appreciates cosmetics (I am a licensed esthetician and a certified makeup artist) but someone who is so loyal to the company that I’ve earned and maintained platinum rewards status.
I’m now prepared to drive the additional 8 minutes to the next closest location next time I need to visit Ulta. I do not plan on visiting this location again.

This is my favorite location. The GM Michelle and Manager Molly are so friendly and always let me know about the new products available when I come in the store. The employees always greet you with a smile and hello as well as ask if you need any help in finding any products. I love the layout and cleanliness of the store. Everything is easy to find and the option to test the make up before you buy is a great option. I really love this store. I can usually find everything I need under one roof.

I am giving 2 stars, 1, because I like the products and 2, the Bare Essentials, more mature woman is fantastic. However my experience with the rest of the staff has been, identical to the other people that wrote in, all staff I have encountered there are so rude. The speak to you in a condescending way if you have questions, yet they will ask you every two seconds if you need help. I don’t know if they are on commission or not, but it is the most annoying experience, I would drive out of my way to Sephora or even another Ulta any day. I went in there for the last time last weekend and had a similar experience so I am officially done there. I hope corporate Ulta takes note, as this is clearly their normal practice. Btw I am speaking of all of the floor staff except again, for the bare essentials woman, I have had no experience with the hairstylists in the back.

I have been going to this Ulta Salon for a year now and have been very pleased. Geri Hanley has been my stylist for 14 years and I highly recommend her for great skills. She knows what style and color complements you and discusses options with you. Geri is constantly staying up to date on current trends by taking classes to hone her craft.

So, I have mixed feelings about this place now. I ABSOLUTELY LOOOOOVE three of the girls I’ve met there, Molly, Kim, and Gina. They are all VERY nice and helpful and just wonderful people. However, today I had an experience that made me never want to walk in there EVER AGAIN! There was a woman by the name of Michelle who was just the RUDEST person I have ever encountered in a retail facility. She came over about four times to ask me and my friend if we needed any help, which was fine at first, until we picked out a couple of things and walked around the store asking ourselves, «hmmm do we REALLY need this? Nah, I’ll save my money and get it another day.» Well, as we were contemplating our purchases she hovered over us like a hawk. Never mind when we put something back she’d ask us «Ohhh you’re not going to get that today?! Why??» And proceeded to go to where the item was located, only to approach us again and ask us if we put it in the right place. (Like we were that incompetent not to know where the item belonged) THEN when I was looking at the new ‘it cosmetics’ brush, you know the giant one with over 100,000 hairs in it that’s just amazing, well I walked around with it a little, debating whether I should spend the $ 58 on it or wait until after the weekend (which is when I work the most and would therefore have more money for more purchases.) After about a minute and a half of holding this magical brush, she walked over to me, took it out of my hands and said, «If you want to buy this, it’ll be at the front of the store BEHIND the counter. We only put one out for display.» Which I thought was really strange because they had a display brush out and one that was packaged and ready to be bought (which was the one I was holding.) I felt like I was striped of my dignity. I felt like a child, I felt hurt, I just felt betrayed by the company because ONE woman single handedly was trying to silently accuse me of attempting to steal. I say silently ONLY because she never out right said that I was trying to take it, but STRONGLY implied the ENTIRE time that I was in the store that I was trying to take their items. Again, her name is Michelle and she sucks BIG TIME.

I quite liked Ulta but this store really disappointed me… the staff are just plain rude and lazy. I waited to pay for my 35% overpriced items while they chatted together behind the counter. When I decided to leave and just get them at Target instead (where the same items were 35% less WITHOUT a coupon ;) they came running over to help. I won’t bother stopping here again. Target’s just nicer all the way around :)

Was getting eye makeup done for wedding, ending up staying for full makeup… amazing! Lauren was so helpful, accommodating and did a gorgeous makeup application. If you go here for makeup ask for Lauren! :o)

I like Ulta because of it’s «One stop shop» value for all my beauty essentials. Unlike Sephora, they do carry drugstore brands, and even brands that are in between but harder to come by like NYX and Prestige. I am generally always offered help by the staff and they answer questions pretty effectively. Last time I was in there, I noted the cashier was especially friendly. The prices are comparable to places that sell the same products. They also have a great selection of perfume, hair, and body products. Last time I was in there, I found a liter of my favorite conditioner on clearance due to the line coming out with new packaging… score!

I don’t think many people know that Ulta has a spa room in the back of the store for facials. They use Dermalogica products, which I LOVE (seriously… after having tried every product line out there… Dermalogica has been the only one that actually cleared up my skin), and often have great deals for facials. A 60-​minute facial here usually runs somewhere around $ 55-​$ 65, which is definitely a good deal. They ocassionaly run 50% of specials too… resulting in an amazing price for a 60 minute facial!
I went for a series of facials during the months leading up to my wedding about three years ago… my skin never looked better! I was so happy with the results and it was a great way to destress in the months leading up to the wedding. It’s been a while since i’ve been back, but recently decided that I should treat myself again.
One small complaint… they just built some sort of children’s play place next door (think Chuckie Cheese), and the spa room backs up against the same wall… could faintly hear screaming children throughout my facial, but the soothing spa music muffled most of it out. It was bareable and it didn’t totally ruin my experience, but some better sound insulation would certainly help!
All in all, for the price, you can’t beat it. I always leave feeling very relaxed and my skin feels and looks great.

I love Ulta, I do. I like that they have a little bit of every beauty product there that you’re in need of. The prices are reasonable, from high end to middle of the road items… you can find just about anything you want. My only gripe about this particular location is the snooty staff I encountered yesterday. I received help from a lovely sales associate and told her I would, in fact, be purchasing the items she helped me pick out. However; as I was walking around the store, I checked my bank account balance and realized it wasnt’ in my budget to purchase ALL of the items I wanted to. I put the two products down that the woman helped me locate. As I was checking out, another sales woman came up next to me and was scoping out what I was buying. I looked at her, and she grabbed a magazine pretending to read it and walked away, only to proceed to talk about me to another sales associate. I couldn’t hear what they were saying, but they were looking right at me and talking. I felt put on the spot because it was obvious they were gossping about me, for whatever reason. Honestly! Don’t I have the right to change my mind!!! Losers. I’ll never go back to this Ulta again.