CarMax

I engaged into a purchase for $ 50,000. This was an out-​of-​state transaction and I provided the team (Brett and Kyle) there plenty of information and time to do all the research and preparation they need to in order to get this right and completed. By adequate time I mean an entire month. When it came down to doing the transaction they had absolutely no idea what they were doing even though several times along the way they assured me everything is good and prepared, and in the end it turned into a big problem for me making it very troublesome to complete the transaction. To make matters worse they completely misrepresented the condition of the vehicle saying it was «flawless» only to find out it had significant damage. To make it even worse they knew the damage was there but tried to cover it up by keeping the car dirty hoping I would not notice. Even though it was dirty it was still noticeable. I know this was intentional because they said themselves they were surprised about the condition it came in from another location when they first saw it, but didn’t disclose the damage on their own, I had to identify it myself and only than did they say they were surprised at the condition themselves when the car first came in. Before you buy any car here you tell them to take the thing through the car wash so you can inspect the condition before you sign anything. If I didn’t notice the car was completely misrepresented they would have had no issue with me driving off the lot on their original words of «flawless» from the original location it was transferred from. The car sat on their lot for 3 days after transfer before I was able to come see it, plenty of time to send it through a wash. They also knew I had an appointment to come see it — Could have done it that morning as well.
This is basically the Walmart of car buying. Do not expect any thinking, never mind any analytical thinking, or trying to deal with any situation that is outside of a cookie-​cutter standard process that the people working there can follow.

Bought a 2014 Chrysler 200 at Warwick location… Spent 15K+ and cause I bought it at night I didn’t see the big hole in the wall of the tire … Nobody wanted to hear it cause I drove it off the lot…, so they charged me $ 87 for the tire … Unbelievable!
STAY AWAY FROM CARMAX .,., TERRIBLE

I am very mixed about my experience here. Everyone I worked with was helpful, friendly, and responsive. I also sold my used car to them and felt the appraisal and selling process was easy, transparent, and fair. By the way, if they don’t recondition and sell the car then they send it to auction, which means they are willing to pay less for the car. In my research it seems like a number of the online resources to determine fair market value can overstate for certain cars what you get at a dealership for both buying or selling a used car.
Buying my car was easy. I ordered from another location, test drove it, and purchased it with no drama. As a condition of purchasing the car, I asked that they repaint several panels that were deeply scratched /​chipped (went all the way through). They agreed and otherwise said the car met all their requirements and was good to go. I took the car and made an appointment to repaint.
I picked the car up on a Sunday, so Monday I took it to my mechanic (knowing I had the 5 day return policy) who noticed a few problems but overall said it was in great condition. So, without going into details, CarMax has now had my car for 1 month for 2 service visits and I’ve had my car for 2 months. In fixing one problem (bent rims) they caused another (scratched rims), causing another delay. They never fixed my paint issue during the first service visit, only touched it up, and now had to send it out to another place to get it done. They have sent my car to at least 3 other places to fix which is a big part of the delay. They said their car met all their requirements but I’ve cut my finger badly on broken glass hidden in the trunk, had to fix a control arm fluid leak, had 3 bent rims, and paint damage so deep the outside vendor had to take extra steps to fill in the gaps. The latest rental car they gave me is so smelly from the cleaning that I get a headache and a piece flaps around at highway speeds causing a bad high frequency tapping sound — really annoying.
I want to like this place but these issues make for a terrible customer experience. I may buy another car from them (I got a great car with fixable issues) but probably will not be back for service.

Horrible experience! Went in and needed a large down payment. They asked if I had a cosigner, which out of state I do. They ran everything, and everything was fine. They were going to FedEx all paperwork to him. Well, suddenly, that seems to be a problem. The cosigner now NEEDS to come to the dealership in person. That cannot happen. I explained that I would just take the car on my own, with the high down payment. Now they say they cannot because it is voiding the approval. What the hell??? These people are ridiculous! Cars are junk and over priced anyways. STAY AWAY!!!
UPDATE! I have now been banned from doing business with them due to my comments. Just figured I’d share that along too!

Today my wife and I were looking for a truck and went to CarMax for a test drive. Asked the lady behind the help desk for a test drive in one of their trucks and she told us that it was going to be an hour. When she saw our upset faces she quickly said a half hour and then said maybe 20 minutes. Her voice was in a rude tone and then she said we could arrange for a test drive tomorrow morning. What kind of car dealership is this we thought to ourselves. We totally felt like we weren’t being taken seriously. So we left and went to the Toyota dealer up the street and quickly arranged for a test drive in one of their used trucks. Will probably be buying that used truck from Toyota too. The CarMax in Attleboro lost a sale from us and I would never buy or recommend a car from there because of our experience with them.

Ugh worst experience! Okay. So I’m a stay at home mom. I used to work a full time job for 6 years and STILL have great credit. When i had my daughter I just couldn’t see myself being away from her. I wanted to trade my car in for an SUV, something a little higher up so it wouldn’t be so hard on my back lifting the car seat over and over again. I called prior to explain my situation to the woman just to see if it was worth even trying. See told me it’s absolutely fine that I’m not working, I’m paying off the loan to my Corolla so therefor is be able to qualify for a trade. I got there, picked out a vehicle, ran my credit and the long process of trying to get this vehicle! Overjoyed I’d be getting an SUV… Yep. After an hour and a ½ of being there with my agitated 1 year old but staying hopeful they told me I couldn’t do it… Because I wasn’t working… I explained to the woman that MY EXACT SITUATION on the phone (same woman mind you) I was so hurt. Because they PROMISED me I’d get a vehicle. They told me I could get a co-​signer and then at that point I realized. They knew I couldn’t get a car. They just wanted to get me in there… I felt so crushed, lied to and betrayed. I’ll never speak of good things about this place.

Bought a car from Steve, the whole thing was painless. Simple computer work that was over in no time. I would buy another car from Carmax

I bought my Infinity FX35 from Carmax in May of 2014 and by October the back brakes were making terrible noise. The service department was amazing… fixing the problem at no cost, doing it in a timely & courteous manner. I was kept informed (by knowledgeable staff) during the process and my car was ready when promised and vacuumed! I will definitively buy a car and service it at this CarMax!

After poor luck with dealerships and autotrader, I brought my used 05 Hyundai to Carmax to sell. On a busy Sunday morning, the staff was friendly, professional, and efficient. They offered me a little less than rough KBB estimate and it was the best option for my car and situation. The process was easy and painless, besides a wait time of about an hour. I would visit again.

I called spoke with Paul and set up an appointment to get an appraisal for selling my car. It was extremely easy process but the offer was thousands below market value. So it was easy but the low ball offer was insulting. I wouldn’t go back.

Bought a car, had some add-​ons put on, left the Carmax lot, got ready to move to Ohio, and discovered the remote start no longer worked. Called Carmax N. Attleboro – they said it was no business of theirs, I had to call the installer. He gave me an 800 number to call to get someone to fix it under the traveller’s warranty. Left several messages but got no call backs. Called Carmax in Dayton, went through the whole story. The woman in the Service Dept. promised to research it and call me back. No one has gotten in touch with me about this from either N. Attleboro, MA or Dayton, OH. I’m paying for something I don’t have and Carmax won’t make it right. I’m extremely frustrated and I’m totally disappointed in Carmax’s customer service.

we bought a mini-​van here in June of 2013 and had a terrible experience! the salesperson was fine but when we went to sign the papers, it became awful.
they told us to plan on being there about an hour for the closing but we were there 3.5 hours. we met there at 6pm and didn’t leave until 9:30pm after an extremely frustrating time. the agent handling the papers was a novice and couldn’t answer some questions we had (ok, shouldn’t be a problem, get the manager or someone more experienced) but the manager couldn’t answer the questions either and then spent hours on the phone with their IT dept. trying to rerun the paperwork.
finally another worker got involved and realized the paperwork was correct originally but nobody had been able to explain why things were different from the initial paperwork.
so we finally sign the paperwork and leave and 9:30pm (with my son on a school night). two days later as i’m transferring some things into the new van, i realize that although they said a number of times that it had been cleaned, it wasn’t. there was trash in the cup holders, spills, etc. back to carmax again for another cleaning!
then a few weeks later, the car won’t start and it turns out the battery had died so i had to go back YET AGAIN to have the battery replaced.
i would never in a million years go to this place again. other locations may be more buttoned up but this one was terrible!

We had an excellent experience here buying a new car and trading in my old beater Toyota Camry. I’d told my wife when we arrived that if they offered us even $ 1000 it was a done deal. That is exactly what they offered and we accepted no questions asked.
We found a 2011 Kia Sportage in New Haven CT that we liked and had it transfered over for no cost. Went in on a Friday evening to get most of the paperwork done and then came back Saturday to finish everything. Very little hassle and our salesman (a British guy whose name escapes me) was fantastic and had some great stories to tell about selling Jaguars to Manchester United players back in the 60s and 70s. Ask him, he’s happy to share them.
All told a great experience. We are very happy with the new car and will definitely consider using Carmax again in the future.

My car recently got hit and totaled by a drunk driver and I was in obvious need of a new car. I had driven by CarMax a hundred times before and didn’t give it a second thought, much to my surprise it was the best experience of my life as far as car dealerships go. Bob who was our salesman was AWESOME!!! He was so helpful he gave us all the information we needed right up front. Its a no games type of place and I love that. We were in and out of this dealership in a hour and half. I got a new Van at a extremely fair price and was treated exceptional. I highly recommend CarMax for your next car purchase and ask for Bob you wont be disappointed.

Sold my truck here today and was very happy. 28 minutes on the appraisal and about an hour doing paperwork. My truck was from another state. Customer service was friendly and professional. Got what I felt was more than fair for the vehicles condition, age, and mileage.

I recently bought a car from this carmax location. I could not love the car, experience and salesperson more! A few points below:
–My car is perfect. 2010 Rouge with 24k miles at an extremely reasonable price. The carfax is perfect the dealership is reputable (which isn’t often the case now a days). Our salesperson was Jared who was wonderful.
–Go in prepared and you’ll have an absolute BREEZE of an experience. 1.5 hrs on a Saturday and I left with a clean, registered, inspected and plates on car. Granted, I did my homework in comparison before I got to carmax. I had my loan documents ready, my insurance signed and faxed to them the day before so they could complete. Once they got the necessary docs they handled everything else. It was the most enjoyable car buying experience I could have hoped for. I would recommend them to anyone I can tell.

This review is for the «sell you car to carmax» portion of CarMax… I took my car to this CarMax to have it appraised for purchase. What they came up with as a value (easily $ 3,500 below KBB) is irrelevant because of their appraising job… When the «experienced appraiser» looked at my SUV which has 4WD with locking differentials she apparently had no idea what she was looking at. Not sure how it works everywhere but my SUV can (usually) take 1 or 2 feet of moving before it «locks» into place, we’ve had 6 of this same car and they have always been that way. On top of that incompetence when she went to put it in 4LLC she said «I don’t know what it was doing, it was beeping everything», when you put my SUV into 4LCC (4WD Low Locked Diffs) It beeps to let you know that you are in a setting meant for only short travel at low speeds… ANY competent car person would know this…
I was expecting to get KBB fair for my car considering the mechanics were in perfectly working condition as is the interior. The outside has a few scratches that are normal on a 10 year old car which is why I was expecting it to be classified as fair (The car also only has 85k miles). Because the appraiser was incompetent she wanted me to come back another day to have a tech look at it to see if it really was working, when I asked her how much she knocked off the price because of the 4WD «issues» she said only $ 500, would have still been $ 3000 less than I was looking for and $ 2500 less than I would have accepted… If that really is all she knocked off for the issue than I have to assume CarMax really is just ripping people off…
Lucky for me I didn’t really need to sell the car and I can just wait until I buy a car from a real dealer and trade it in for a better price.
My advice, don’t even bother trying to sell your car to CarMax, judging from the spiel I got while waiting I wouldn’t buy one from them either.

We recently purchased a vehicle from this CarMax location. The staff was generally friendly and helpful but nothing extraordinary. The car selection is huge, especially since they can bring in additional vehicles from other CarMax locations. If you are looking for a vehicle, this CarMax is worth a stop.

This review relates to the portion of the business that buys used cars. The sales side may be great, I can’t comment on that. Anyways. What an awful experience.
The situation was a car that was fully functional, but not driveable (no insurance or registration, had been garaged). Due to a change in conditions, we had to sell it quickly. We didn’t have time to register it and try to do a private sale, so we decided to look into whether we could just tow it to a ‘We Buy Cars’-type buyer. We called around a fair bit, but the problem was, we weren’t close enough to any for them to come out. We didn’t want to tow it to one to have them refuse to buy it, or for them to take advantage of the situation to lowball it (we were okay with getting a low offer given the situation, just didn’t want to get completely screwed).
CarMax seemed a good option — a national chain, with a guarantee to buy. I called them — they couldn’t give any sort of estimate on the phone, but talked about the company appraisal process, and how they evaluate each car. They spoke about how they offer a consistent, fair (their word) price for each car. After several discussions, we decided it was worth a try.
In the meantime, we did our homework. The car had no frame damage or mechanical problems, just high mileage and some cosmetic defects. Trying to be realistic, we looked at several resources (KBB, Edmunds, etc). Got an idea for the numbers given the mileage at various conditions (Good, which would be overly optimistic. Fair, which was accurate. Poor/​rough, which it definitely was not, but just for comparison). We tried to get a feel for what percentage of the KBB/​etc at each would seem fair to us. 70% again seemed pretty optimistic. 50% seemed pretty likely. 25% felt low. We decided we were hoping for at least 50% of valuation at ‘fair’.
We made an appointment, and came in. The staff was polite and friendly, very efficient. They again went through the process, while their evaluator took the car for a test drive. The evaluation returned, and we got the results. It matched our assessment pretty closely. No frame damage, no mechanical problems, but with cosmetic defects. The salesman told us all this in a cheerful, optimistic tone, as he then produced their offer.
10% of the worst ‘rough’ condition number we could find on Edmunds.
Like I said, we understood the situation, and that we were going to get a lower offer than we would for a private sale. But to say we weren’t prepared for an offer that low is an understatement. Bearing in mind that we had taken on the expense of towing the car there, on their promise of a ‘fair’ offer, what they threw at us was downright insulting.
So the moral here, I guess, is if you have to sell your car on short notice, do *not* try CarMax in North Attleboro. If they think they can get away with it, they will take advantage of you shamelessly. And they will do it with a smile on their face, and a song in their heart. Call a junker and sell your car for parts — you’ll get a better price.
Two stars for a clean facility and polite staff.