Dunkin’ Donuts

I’ve only been going to this DD for about 2 weeks but. this place is awful. They consistently screw up even the easiest of orders. I went there again today & they screwed my order up again; when I brought this up to the kid @ the drive thru he responded by saying «we get busy in the mornings». Not even an apology. I’ll be trying to find a diff coffee place on my route to work.

I went on my lunch break, which usually ends up being between 8−9pm at night. Ahhh, the perks of working until 1am! Throw an 18 month old and a 5 year old who just completed her first week of kindergarten into the mix, and I am one tired lady. Coffee is my saving grace. I usually just go to the Dunks at the Gulf station close to route 3 since it’s closer to work and the staff is generally nice and 9 times out of 10 my coffee is A+, but they were out of pumpkin muffins and I was dying for one.
So I pull up to the drive thru and was «greeted» by someone who clearly did not want to be there.
DD Employee: «Hi»
Me: «Can I have a medium coconut iced coffee, extra caramel swirl, no sugar, please?»
DDE: «And?»
Me: «A pumpkin muffin?»
DDE: «And?» (I started to feel like Jesse and Chester from Dude Where’s My Car)
Me: «That’s it.»
DDE: «Ok»
He gave me my iced coffee in a styrofoam cup, which I thought was cool because usually you have to ask and then get charged. I pay and go off on my merry way (keep in mind it’s dark so I can’t see inside the cup). I get back to work and there’s literally an inch between the coffee and the top of the cup. My guess is the styrofoam cup was used as a ploy to hide that.
Then I take a sip and it’s a regular iced coffee with no sugar. No coconut. No caramel. Sad sad sad. I usually don’t do actual sugar in my coffee but I grabbed a few packets from the break room and made my way back to my desk.
But at least I have my mufffin, right? I was moments away from my first pumpkin muffin of the season. Coffee didn’t hold a candle to this moment.
NOPE. I open and it’s freaking blueberry.
And then, I shook the sugar packets to get all the sugar down to the bottom and one was open and spilled all over the place. Not completely Dunkin Donuts’ fault (although partially because had they made my order correctly, I would have no need for sugar), but I decided to throw it in there because my colleagues got a kick out of it.

The customer service at this Dunkin is no worse than any other… frankly they are all terrible. The employees (with just a few exceptions) are all rude. Today the lady that waited on me barely acknowledged my existence and when she handed me the receipt I said «thank you» and she then grunted at me. Unreal. This is just par for the course though. What a horrible franchise.

i tried to go into this dunkin donuts today but unfortunatly this was not handicapped accessible. i find this very frustrating as it is a federal law that you have this access to handicapped people. there were some boys out front collecting donations and they offered to open the door for me. however i was way too upset to realize this new dunkin donuts has no respect for the handicapped. i drive a hoveround which is electric wheel chair.

This is probably the worst dunkin donuts I have ever been to. They never, and I mean never get my order right, the bagels are always burnt, the eggs taste like soap, and the coffee always tastes watered down. The drive thru window staff are not friendly at all except for one younger man who works there who is always nice and the only reason I gave this place an extra star. The only reason I have been here numerous times is because unfortunately its the only one near where I live which is a big bummer. I really wish this place would clean up its act!