Lowe’s Home Improvement Warehouse of N Dartmouth

I recently purchased a small window AC from here. I brought it home and noticed a dent in it so I packed it back up and lugged it back to the store. When I arrived I was told they could not do a straight exchange, they had to refund my money and I had to go pick out another one and go through checkout. Would have been nice if they offered to have an associate go get another one for me seeing as I’ve already been through enough hassle lugging a 40+lb AC back to the store due to damage. Also, what kind of goofy exchange policy is that? She literally handed me cash then I handed it back to them to purchase another unit. Not the kind of efficiency I would expect from a large box store.
I returned the following week as my old dishwasher kicked the bucket. I was browsing several brands of dishwashers hoping to make a purchase there and availability on many of them was 16 days. A small mom and pop appliance store down the street was able to get the same models next day, needless to say they earned my business over Lowe’s.
I keep foolishly trying to give Lowe’s my business but it seems they are actively trying to get me to purchase products elsewhere via bad customer service.

If you enjoy wandering aimlessly through a warehouse where nothing is labeled correctly and no helps out, then this is your spot. No help and the employees when they do help, don’t have a clue. Avoid this place at all costs. I asked to talk to a manager and the manager refused to come out for assistance. That is unheard of. I have worked in retail for over a decade and know what a managers job entails and that is about it. You are lucky enough to have a job, so do it.

Larger and cleaner than Home Depot. Convenient and easy parking. Has issues with not enough sales people, but I’ve never been to a large hardware store like this that didn’t have those problems. Unfortunately, we have grown to accept this poor service as ‘normal.’
Basically, if you need something and they have it, hopefully you can find it on your own. Otherwise, you’re in for about 20 minutes of chasing after busy sales people helping other customers. I will return because going here beats running from place to place looking for what you need from smaller stores like Ace or True Value.

DO NOT GET DELIVERY FROM HERE. Considering how much the staff and store manager care about your business, I probably wouldn’t even shop from here.
The gist of my annoying story with this store is that when the website wouldn’t let us order, we needed to order on the phone.
We very clearly told the phone person where to send our very large and expensive purchase (noteworthy because you’d think they’d care a little more, and understand our issues that come up below).
We also paid for assembly and had a lengthy conversation with the guy about how necessary it was. Big housewarming party, lots of people coming, getting delivered the day before the party. LOTS OF BOXES AND NOWHERE TO PUT THEM. We would have ordered elsewhere if we knew what was about to happen.
First off, Lowe’s of North Dartmouth was unable to fix the delivery location THREE TIMES, putting us in a panic every day until we finally talked to the delivery guy at 7:30am the final day of delivery ourselves, who was incredibly rude. Amongst other attitude, the conversation ended something like this:
«Oh yeah, I don’t have an assembler»
«But… we paid for assembly»
«Well if you don’t want it, we won’t deliver it»
SERIOUSLY?
If we didn’t have fifty people coming over in a day, we would have cancelled the order right then.
But unfortunately, we needed them, so the day before the housewarming party, Lowes left two admittedly un-​handy people frustratingly sitting in an entire living room full of boxes that need to be assembled in the time we were supposed to be preparing, cleaning and shopping for the housewarming party. Oh right, and cleaning up, cutting and wrapping boxes and styrofoam that literally filled the entire first floor of our house.
The best part? I sent a lengthy email to Lowe’s, who forwarded it to the store manager. His response? I’ll paraphrase it for you… Man, that sucks. If you ever decide to order from us again, I’ll make sure it goes smoothly.
What would be a useful response? I don’t know. Responding sooner than four days too late? Sending a frigging assembler? Offering some kind of discount, considering we paid with a Lowes card?
F these guys.
The only thing we’re happy about with this purchase is cutting up the Lowes card and setting it on fire in our new fire pit.