Ortho Mattress

Had a very good experience with sales man Edward. He is very pleasant, patient, and helpful. He is a professional guy, and he knows hes job. I would like to recommend this store to everyone.

Had a fantastic experience here with sales people Scott and Auibal. We had purchased a tempur-​pedic at Relax the Back and it honestly wasn’t good for our bodies. The return process was very stressful too & it made us long for a more traditional bed company. I stopped in at Ortho Mattress & talked with Scott who was super knowledgable about items. It great feeling going into Ortho Mattresses on Lankershim. They have a HUGE selection of all types of mattresses. Best of all? They price match so if you can find the mattress you want elsewhere they will match that price. I go rid of the Tempur-​pedic on a Friday and brought my husband over to Ortho Mattresses. It was a saturday afternoon already & Auibal, knowing we didn’t have any mattress to sleep on at home, went out of his way to assure we got the mattress that worked best for both of us and amazingly got the mattress delivered that night. I’m serious! They literally delivered out mattress at about 8:30pm so we didn’t have to sleep on the sofa for a few days. Auibal was very easy to work with, took time and care on our order and did better than I could have imagined under the rushed circumstance. I highly recommend this location and this company.

It was nice the sales man (edward) took his time to show us all our options and was very pleasant and kind with understanding our needs overall very pleased and will definitely come and do more business here with them.

I went in with my father to purchase a bed he had gone to see already. He said he got a lot of help in choosing the right mattress, and the salesman was very friendly and patient. He gave us lots of options and his opinion was extremely helpful.

Nice no hassle customer service and same day delivery. Cris was very helpful with our bed purchase and made our visit pleasant without any sales pressure which we appreciated.

Let me start by saying that I was not looking forward to purchasing a mattress, simply because no one ever is. However, my experience ended up being a positive one thanks to Mr. Cristian Reyes. He is extremely knowledgeable and very pleasant to deal with. Unlike most salesmen I’ve encountered, he is completely laid back and not pushy at all. He made sure I was well informed about what I was purchasing and made it a personal goal to find a mattress that met my needs. I highly recommend this store. Thanks Cris, I will definitely be sending my family your way.

The salesman was SUPER knowledgeable, friendly and helpful. He was the only positive part of the experience. If he ran the company I think he would make things more transparent.
It’s my fault for not reading the fine print. Don’t rely on the signs about the COMFORT GUARANTEE and don’t rely on a verbal explanation. Be a better customer than me and ask questions. Since this experience I’ve looked around and know this is standard procedure for mattress returns and standard complaint. So again read this review to be a BETTER CUSTOMER. If a salesman mentions a guarantee find out the fine print.
I came in to spend $ 600 for a mattress and left with a spending $ 1885 on a mattress, box spring, frame, pillow and mattress protector.
I don’t like my mattress at all. It hurts my back, it’s too soft. I want to exchange it and still can, but I have to come up with $ 300 (20% return fee) and $ 99 re-​delivery fee. The mattress I want to exchange it for is lower priced but I still have to pay this fee, no exceptions.
The actual receiving of this mattress I don’t like was a nightmare and so I wanted to detail it here on Unilocal.
I purchased the mattress on July 5^th to be delivered on July 6^th.
I was told I would get a call that day confirming delivery. I got that call and was told I would get a second call one hour before the delivery. My end time for the window was 9pm so when 8p came and I hadn’t heard from anyone I called the number on the Delivery Service number on the Policy Card for delivery and there was no answer. I had already removed my old bed to the sidewalk of my apartment. If the bed didn’t come I wasn’t going to have anywhere to sleep.
My question is, why is the store delivering mattresses during a time it doesn’t have customer service available for delivery problems?
The extension to call on the Delivery Service ext. 210 is also not the correct extension.
So maybe the business wants to update that on the Policy Card and also list on there the hours to call the number for help.
I then called the store around 8:05pm to find out what was going on and they guy that answered the phone said, well if I had been the one to sell you the mattress I could maybe help you but I wasn’t so there’s not much I can do. He told me to try the number on the card again and to call him back. I tried the number again, couldn’t reach anyone and then tried to call the store again. The phone kept going to voice mail and it just said «Martinez is not available.» Who is Martinez? Why doesn’t the store voice mail say the store name?
I live across the street from the store so I walked over. The guy working just didn’t know how to help me and he just wanted to make sure I knew it wasn’t his fault and he was a nice guy. He was on the phone when I got there and didn’t even put the person on hold or ask me to wait a minute. He just kept talking on the phone. He finally got off the phone when I said I’m the one who just called and tried to call you back. He looked around for a number to try and help me but couldn’t. He called his boss and instead of letting me talk to the boss he kept relaying what I was saying like I wasn’t standing there «she’s not happy,» «she’s upset,» «she doesn’t want it if it’s not going to be delivered today.»
He hung up the phone to tell me he was sorry there was nothing he could do but wanted me to know he was a nice guy and it wasn’t his fault.
While I was standing at the store at 8:30pm the delivery guys called. They were at my apartment wanting to know where I was at as they were there. I said I was across the street trying to find out why I hadn’t heard from them. They said well how long until you get here we need to deliver this/​Suddenly I became the bad guy in this delivery debacle. I told them 2 minutes and I would be there. The delivery guys were nice, but wouldn’t take away my bed frame like I was told they would. I had to take it apart while they put the new one together and they did help me put it in my dumpster.
New customers please ask more questions than me so you can have a better experience.
Ortho please get it together on the delivery and communication regarding it so others don’t have to worry if their bed is going to arrive.
And maybe don’t boast the Comfort Guarantee as such an easy, no hassle process.

Salesman, was very helpful. Even spoke a little Spanish to make my mom feel comfortable about her purchase, answered all our questions. Over all great experience, my mother left happy and can’t wait to sleep comfortably! Gracias David!

Wow this store is awesome! On Black Friday I was helped by a rep name Luis Rafael at the store. I was nervous to say the least because I had not bought a bed since 2003 and that was when I was still in college. I had no idea of what bed would be best for me, but I knew I needed a better bed to help with my back pain. By the grace of God, I was introduced to Luis who gave me the rundown of all the beds and help me find a bed that was not only supportive to my back, but that was working with my budget. Stores need more caring and helpful individuals such Luis. If you need to bed go to Ortho Mattress on Lankershim and ask for Luis

Found a great sale at this store — almost 50% off a Cal-​King Simmons Beauty Rest. RAFAEL was really knowledgeable regarding the various types of mattresses we lied on and told us ways of protecting that mattress for years to come. He was very nice, patient and didn’t come off as a used car salesman like a lot of these folks can. Happy with the product and the service. Will come back again in 10 years if the drought hasn’t made all of us move! Thanks RAFAEL and Feliz Navidad!
Ivan L.

After researching different places to buy our mattress, we decided to try out ortho mattress. We were greeted right away, and we began our mattress testing. We spent about an hour, laying and looking at different mattress. Edgar was very helpful and not pushy at all. He let us take our time, and worked with our budget. We’ve had our eastern king bed, for about three months now. We are very satisfied with the comfort and rest we are getting on it. He was very informative and answered all our questions. I would go back here, if I need another mattress.

I bought a $ 2000 mattress from these guys 6 weeks ago. I have had three major spine surgeries after breaking my back and having a comfortable bed to sleep in is very important otherwise I don’t sleep and wake up in agony. They promised that we would be satisfied or they’d handle it, that we had 30 days risk free to try it, etc. All sounded great. After a few weeks my fiancé and I noticed that the mattress sagged in the middle. We called them and they sent someone out to inspect it. The guy came and found a sag in the middle of almost ¾ of an inch. This was a 3 week old mattress. He sent in his report and we got a letter saying they were sorry we weren’t satisfied as their customers are «so important» but that they weren’t going to do anything about it because it didn’t sag more than 1 ½ inches!!! I JUST spent over $ 2000 at this place for a new mattress and it sags and is hurting my back and they refuse to do anything about it. Only option I was given was paying a 20% restocking fee and a $ 99 re-​delivery fee (about $ 500 total) to have a new mattress delivered with no guarantee that it would be perfect. These guys just want to take your money and run. I will never do business with this place ever again.