Pep Boys Auto

I read all of the previous reviews, and I think that this Pep Boys has cleaned up its act, because I received stellar customer service from the guys here. They got everything right the first time. Hector helped me choose rims that would fit my truck; and, when I was ready to buy a few days later, he ordered my new rims and tires. Hector, my only complaint is that you didn’t mention that I would need center caps and suggest new lug nuts might add to the appeal at the time I ordered the rims, you waited until I brought the truck in a few days later. I suppose I should already know something like that, but it’s been over 30 years since I last bought tires and rims, for my 1972 Boss 351 Mustang fastback back in 1985! Cragar rims come with center caps! So I was a little rusty! Turns out they didn’t have lug nuts that would properly fit my 1990 Ford F250 anyway, but if I’d been told that at the time I ordered the rims, I would have gone online and found some while waiting for the rims to be delivered. So, anyway, I was promised a call when the rims arrived, and I got it, on the day that they said the rims would arrive. I drove the truck down there after work at 6:30 p.m., and it was ready by 8:30. I live close by, so I’d decided to walk home instead of waiting at the shop. Before I left the shop, I did a little shopping around inside. To my surprise, Cesar Rodriguez, who was working on my truck, came into the store to find me and asked me to come out to the bay because he wanted to show me some problems he’d uncovered. He raised the truck on the lift, and took me around it to show me all the things that needed fixing, and let me take pictures to send to my regular mechanic. He even took a few pics himself to make sure I documented everything my mechanic would want to know. That took about a half hour, then I walked home. I received a prompt call when the work was done, at 8:30. I had to haul ass walking back there, and got back to the shop about one minute before they closed, but no one complained, they got my truck out of the garage and it was waiting for me when I went around to the back. I had one good tire on the truck when I took it in; I’d replaced the old one after a screw became embedded in it a few months prior; and, at my request, Cesar had kept it for me so that I could replace the old spare with it. That spare was the original from 1990! Well, the truck drives like a dream now, and it looks great; now I just have to find center caps and lug nuts that will fit it. Thanks, Cesar and Hector. I feel so much safer now.

Went in to buy my first low beam replacements for my new car. With my old car it was just grab n’ go since I knew exactly what to get but this time I couldn’t see the light type on the dead light I brought in (label was worn out) so the guy took to the computer to help. The guy sold me the wrong lights, twice. I should’ve just googled it or referred to the manual but they insisted on helping so I went with that.
In the end it just seemed like they were just rushing to get purchases out of me, regardless of it being right or wrong. TWO TIMES I struggled for 5+ min trying to put the wrong lights on my car and no one even tried to help out. I’ve been to several other Pep Boys/​other Auto shops where the guys have come out to help when they’ve seen a struggle (I’ve even tipped guys in cases like my GFs nightmare Miata light replacement) but to no such luck here. And of course no apologies from anyone. They even made it seem like I was the problem. So yeah, along with the hour of time wasted, now I have to wait 3 – 5 business days for my debit card to be refunded the $$ spent on two separate purchases of the wrong lights. Pretty lame, I wish I’d paid cash.

Just got a used ’97 Infiniti that needed some service and scrubbing up. Went in today just looking for cleaning products and noticed they had a tire sale. Chatted with guy at service desk, Izzy, who was very friendly and a car guy who found me a great deal on tires. While I was in the service area met Cesar, and together we looked underneath the car and identified a few other things that needed service.
Both Cesar and Izzy were very low-​pressure, helpful, and hooked me up with very fair prices and took the time to explain what was going on with each part and what my options were. Was in and out in two and a half hours on a Sunday. Will def be visiting again.

IZZY and his crew are the BEST!!! My wife had an alignment done on our Chevy HHR and were in and out in no time. This crew is the best of Pep Boys. Izzy also gave her a great deal on floor mats! Thanks Pep Boys!

Great customer service!

I came in here with a flat tire and Cesar and Chris were amazing! I’m a female and I have no idea what happens they explained it to me and helped me. Balanced and rotated totally coming back for all 4 when I need them! They are amazing! Thanks guy!

Avoid Oswaldo, one of the managers at this store! He’s extremely rude he needs to get customer service training! I had spoken to a staff over the phone and I had received a quote for parts and services for a battery. I drive to the shop and I was assisted bye Oswaldo, which I then quote him the price I had gotten over the phone. He looks at me like there’s no way he can give me that price, made me feel like if I was some complete lier! He offered me a battery that was 3x the price of the battery price I had been quoted. Fortunately Julio came to the rescue! He honored the price I was given over the phone. Julio looks like he loves his job, not like that Oswaldo guy that gives customers attitude! Julio and the rest of the staff are awsome. The service department was fast and I didn’t have to wait which was a plus. I give it a 3 instead of a 5 star due to Oswald giving me such a hard time#

I came in an appointment and izzy got in and out in 15mins. Really fast great service, I’ll be coming back. He even had a coupon that I could use!

Longest wait and out another $ 200.
I checked in my car for a brake inspection at 10:30am (brakes were squeaking before 1,000 miles). I didn’t leave the place until after 4. If they had just replaced the rotors and not try to sell other parts that needed replacing I wouldn’t have to been waiting for the add on parts to arrive. The mechanic blamed the delivery driver for not coming back after they sent him to get the part which was around 12:30. So the mechanic told me around 3 that he was personally going to go get the parts. Why did he wait from 12:30 to 3 before any action was taken?
If the original brakes I got from this very same Pep Boys back in March didn’t give me a problems (that repair also took 4 hours), and I wanted to save by replacing them under the warranty, then I wouldn’t had to come back.
Warranty or not I lost a Saturday and I’m out another $ 200 after only having the brakes for 6 months. I didn’t pay for brakes but I paid for rotors and a rear cylinder, and my original squeaky brake problem wasn’t fully resolved!
Some may say I should bring them back in and get them to fix it… After all that time and money wasted I will not go back again. I refuse service any more because that’s how upset I am.

I went to Pep Boys to get my brakes changed since I knew that I wore them out.
When I called and arrived, I was told that the inspection would only take 10 minutes and to change the front and back brakes would be 45min to 1hour maximum.
I signed and checked in at 2:10PM and didn’t leave until 5PM.
I cannot believe that I was there for almost 3 hours for a little over an hour service.
The attendant just kept telling me that my car was almost done.
Also I thought that mechanics are charged hourly not per item.

Walked in looking for an offroad light, walked out with everything I had on my Amazon shopping cart at the same price with no shipping or hassle.
Chris for the speed shop was able to point me in the direction of everything I needed and more.
Unfortunately the location is not my home branch but it’ll definitely be my go to if /​when Van Nuys doesn’t have what I’m looking for.
Ask for Chris!

Zero zero zero stars! This pepboys sucks! They never answer the phone when u walk in the people working there look like they wanna kill themselves they look so miserable and when you try yo ask a question feel like your asking them for a million dollars the manager some bald headed guy is a jerk he doesnt know what hes talking about and can barely speak i had to call corporate for this store hatd this store so damn much stay away people stay away!

I’ve had really great experiences at this Pep Boys, been going to them for several years now. I just recently had a problem with my starter and they gave me a quote right away, and had their electrician specialist guy double check everything the next day. Made me slightly nervous for a minute when they said they were still having trouble, but I called back a short time later, and it was fixed for the original quote, plus they told me they replaced some old wiring at no extra cost!
Also I had had a flat tire a while ago and they couldn’t fit me in as quick as I was hoping and didn’t have the tire I needed in stock, but sent me over to America’s Tire Company next door where I also had a great experience.
I like these guys because they never upsell me or argue with me on what I need. I’m on a budget and don’t know much about cars, and when I say, «I just need it cheap and back on the road legal and safe,» they do it.
Also, take advantage of the coupons! Sign up for the emails and coupon mailers, and save them. Pep Boys sends them out regularly, and I got a 20% off one the same day I picked up the car, so my 530 repair went down to 425 or so before taxes!

I had a bad experience. On one hand they were trying to be helpful and diagnose the problem. But unfortunately they were completely wrong. It was irresponsible of them to speculate what the problem was without actually inspecting it. Another mechanic diagnosed it and fixed it for $ 25. I’m never coming back. Maybe other pep boy locations are better.

An update since my last review.
Brought in the car the next day and had the faulty new tire replaced. They also matched the cheaper price that I had ordered initially (the «discontinued» one that they STILL have on their website. They need to take it down if they don’t have it since you can still select that location and that tire shows as in stock).
Despite the manger refunding me the difference, I still unfortunately have zero trust in this location. I don’t think I’ll ever return to Pep Boys under any circumstance after this whole experience.
Even now I have to constantly check my new tires just to make sure. Last thing I want is for the tire to pop again and go sailing off a cliff on Coldwater.

I went in to get a oil change but the guy at the register was so rude I just walked out! The company should take that money out of your paycheck because of you the company lost money!!!

Good experience at pep boys… Won me over with manager special. Ty hector!
bye to jiffy lube

Would’ve been great if you’d replaced the BOLTS when you «fixed» my timing belt. I gave you $ 548.72 last year for basically installing a time bomb under my hood.
Now I’m giving a REAL mechanic (read: NOT PEP BOYS) another $ 400 to fix your mistake.
Boo and hiss.

Only because «0» is not an option you get 1 star!
World’s worst customer service ever!
Mechanics are good, but guys at register at Lube dept suck!
Arrived at 9am 1 person in front of me nearly 20 min to help her… then he leaves and say «they will be some one with you in a moment «mean time other guy playing on computer screen acting like he doing something. .he sees other guy doesn’t come back so decides to help me… I give him info takes him forever doing who knows what on comp screen… They are so slow and lazy been here like 4 tines in past 2 years and always the same 2 lazy slow guys! Horrible

Recently visited Pep Boys in North Hollywood to get a new tire put on my car and was helped out by one of their employees, Hector.
Not only did Hector kindly assure me over the phone that they had my correct tire size, but as soon as I arrived to get the new tire, Hector had my tire fixed in no time!
I didn’t wait more than a half hour– great service!
Thanks so much to Hector as well as the rest of the Pep Boys team over in North Hollywood for taking care of my car the other day. Very very much appreciated!
Take care. :)