Pep Boys

This place sucks I got my oil changed here and asked for high mileage oil he said okay sat in the waiting room watched them put regular oil in so I told him he said it would be fine and didn’t charge me for it the. I leave and my oil is pouring out from under my car so my hubby checks it and fixes it I go down there to tell them what happen not for a refund but to check if everything is okay he says he doesn’t believe that my oil
Was leaking there is nothing he can do. No apology nothing

I needed to buy a new bulb for my car’s headlight and I wound up here by sheer chance. I was driving around town on my way to who knows where and had one of those, «oh yeah, I forgot I need a new bulb for my car» thoughts. About that time, I saw this Pep Boys and pulled in. I’m a stereotypical female who knows jack squat about cars so if anybody could get ripped off, it’s me. Well, I waltzed in and the employees were SUPER friendly and helpful. I guess they know that when a chick comes in alone that she most likely needs a lot of help. The store is very old inside but the guys working there know their stuff. They even felt so badly for me (I really turned on the pitiful look) that one of them came out into the parking lot and installed the new bulb for me. Yay!

Minus being in ghetto I had really good experience there. I left with a military discount and great customer service. They didnt nickle and dime me like most places «jiffy lube» I would be a return customer and go during the early morning hours as this area just gives me the hibbie jibbies

If you are wanting some quickie service this one of many places to go.
How ever if you are looking for full service. Real problems solution. I can’t recommend Pep Boys.
I have been here twice so far. This first time I tell you that the female hulk was unleashed.
First Visit:
This employee had given me a quote on some repairs, on that same quote he was trying to double charge me for a gas pump. I told him that there was a double charge and he insisted that this was something different. We bumped heads and bumped heads until I finally said «screw it» and walked out. I mean if you mess up on a quote what tells me you won’t mess up on the repairs. (no services were rendered)
Second Visit:
I loved this place the cute Hispanic was very polite told me what the prices were, and gave me a quote for the things that are wrong with my truck.
He told me that I need to prioritize the oil leak. So freaking nice and professional. Changed my oil and was on my merry way.
So Next time I go back will be the make it or brake it kind of a deal.
Overall the store is pretty clean they have a waiting area for the guest.

I went in at 8am to gett my tires rotated. I bought the tires at another location but I was closer to this one. It was a nightmare. The guy was forcing lugs on backwards & after changing out 3 lugs (because he thought they were stripped) without telling me. He broke off my lug on front tire! Then tried to blame me for having stripped lugs. He showed me how lug wouldn’t go on easy so I took it off turned it around & showed him he was forcing them on backwards & that’s y the lug broke. I had explained I needed to b at work at 11 am & they needed to finish up & they started dropping the van and said «oh you can come back another time it’s ok to drive it without a lug» I said no & told them to fix it now. An hour & a half they were barely putting my front brakes back on after repairing the broken lug, then they lost my brake clip. They looked for it for 15 mins then decided to replace it. Ahours most 3 hours they were done then they came & told me they put on the new brake «hardware» ie a clip, like it was some great favor they did for me!!! Worst of all i missed work because they they told me it would be 45 & turned out to be almost 3 hours Worst experience ever! Bad customer service & shoddy work.

Second time I’ve been here and they have always had great customer service. Good quality work also.

i was on that side of the town and stopped in there because i needed a cheap socket. everyone i ran into in the store was super polite and the guy at the parts counter was super cool and helpful

I recently had a disappointing experience dealing with Pep Boys #683 in Las Vegas, NV.
The breaks went out on the passenger front of my Dodge Grand Caravan while on vacation in Las Vegas.
I contacted AAA for repair shops and specifically asked for Pep Boys as we’ve had excellent service in San Diego.
I called and found out the price for a break service and decided to drive my disabled van to the location at 2030 Las Vegas Blvd.
We (my husband and I) received directions taking us in the WRONG direction going 12 miles (and 20 minutes) out of the way in a disabled vehicle.
We finally arrived at this location and left the car over-​night for inspection and possible repairs. We asked to be informed ASAP with information.
The next AFTERnoon we received a call informing us that the caliper had gone out on one side and the repair cost would be over $ 500. Full labor cost for BOTH services!
1 replacing the calipers and putting the car back together
2 replacing the breaks
(The labor costs should be an add-​on service). We were told that the manager said this was a «package» price and could not be adjusted.
At the end of the call it was stated that we would not be doing business with this shop and be picking-​up the van.
When we returned (1 hour later) the car was not assembled and we had to wait another 30 minutes!
I do not recommend this business.