Pep Boys

We love this place. We took our car into get the brakes checked because they were squeaking. the mechanic took the time to do two test drives to figure out what was wrong. They were friendly and honest and I would highly recommend coming here for your car needs.

I have a 1993 Corvette and had a 20% off coupon for any work performed. I needed a 4 wheel alignment and asked if they knew how to do Corvette’s. Was told «no problem» but would take up to 2 hours to do it because of the 4 wheel alignment. The car was done in 40 minutes and when I drove it it pulled to the right (the car did NOT do that before I took it in), I drove right back and the mechanic named Ed who did the job said «I told them I didn’t want to do that car, can you bring it back tomorrow when Mike is here?» I was there right at 8am the next day. No other cars where being worked on but took 40 minutes for Mike to begin working on my car. He worked on the alignment for 2 hours and it still pulled to the right like the right front tire was low on air. Was told to bring it back on Saturday when he had time to do it. I don’t understand. They had time to take my money and were paid to do the job but don’t have time to do the job correctly the first or second time? That I must bring the car back 3 times to do a job that should have been done the first time. Fat chance. I’ll eat the $ 75 and go else where. I’m sure that was what they had in mind anyway. Like my time on this planet isn’t as important as theirs is.

General manager Veronica was very helpful, highly recommend this auto part store over the rest
Sincerely El Mero Mero Ghetto Vaquero

This is my second visit to pepboys, first time to purchase tires, it took a good 2 hours to get them on, idk but that seemed way too long. And there was no other clientele that I noticed. Today in to fix a tire and to replace it, I’m still sitting here after an hour for 1 tire. This is ridiculous! This is the last time I’m coming here!

Noticed that my bulb was out, so I stopped in and bought a new bulb, a powerful magnet, socket set for less then $ 30. Struggled a bit with the headlight bulb, and one of the very helpful reps gave me some advice and had it done in less than an hour. Super helpful even let me use some tools to get the job done! Thank you so much you guys, you are the best!

Went in for an oil change. Service staff was quick and courteous. Made an appointment over the phone and arrived early. Was helped immediately. Was quoted a price of 31.99 but when checking out the service associate included some in store coupons and only paid 25 bucks. For my gas guzzling v8, that’s the least expensive oil change I’ve had yet.

First of all I would like to thank Edward Perez for helping me with my car. He gave me the best possible price and my scion was done in no time. Excellent Customer service! I will definitely always come here if I ever have any future auto problems.

I needed to buy a new bulb for my car’s headlight and I wound up here by sheer chance. I was driving around town on my way to who knows where and had one of those, «oh yeah, I forgot I need a new bulb for my car» thoughts. About that time, I saw this Pep Boys and pulled in. I’m a stereotypical female who knows jack squat about cars so if anybody could get ripped off, it’s me. Well, I waltzed in and the employees were SUPER friendly and helpful. I guess they know that when a chick comes in alone that she most likely needs a lot of help. The store is very old inside but the guys working there know their stuff. They even felt so badly for me (I really turned on the pitiful look) that one of them came out into the parking lot and installed the new bulb for me. Yay!

Worst customer service. They lied about how the tire warranty works and wouldn’t check the manufacture warranty when my fairly new tire had wires popping out of it and even tho they said it was a manufacture defect I had to pay for a new tire. The service guy mike was nice and tried to help but his big boss with the beard is really rude. I understand that it may not be in their control since its pep boys policy but I don’t want to deal with a company that doesn’t take care of its customers. Ill be taking my business to discount tires

Well I had recently left a 1star review as my vehicles and I were neglected and broke. Since that review I was helped by Pete and Taz at the store and they seemed to have fixed the problem in no time. I’m happy that they now have a responsible manager/​s handling my account and the store. That’s who I will be going to every time now when I need help. Thank you guys. Also, the guys that work there at the counter and on the vehicles are great as well!

Took my car here a few times for some little stuff. I have had no problems with them so far. Decent prices, professional and courteous. They even waived a diagnostic charge for me before. Jose at the service desk is pretty nice.

Honest, dependable, helpful and a real pleasure to deal with. I highly recommend this place. Especially, Walt the master technician and Jose at the service desk. I have a phobia about auto mechanics and was afraid to bring in our car. We took my daughter’s car in as she was having issues with the car stalling out in intersections and gas was leaking from the rear of the gas tank. She was taking a 8 hr trip so we wanted to make sure everything was working good on the car. Basically the only thing wrong with the car was to much gasoline was in the tank. Walt the technician advised that he drained out some of the gas, drove it around and it worked great. My daughter made the trip with no problems. He could have told me that the car needed a bunch of stuff and I would have believed him. I am very very impressed with Walt and this Pep Boys! Thank you Walt.

This place is a rip off. Don’t buy any parts or warranties through them. They will break your parts, not honor the warranty you purchase through them, then charge you to fix it. This place can bite me. And the manager, Frank, is a Douche Bag.

Older customer service man refused to help me with a check engine light… Said he could hook up the car and read the codes but would charge me $ 89.99 to look them up and tell me what’s actually wrong! Never coming back here again … Previous visit they sold me the wrong back breaks and spark plugs. After they looked them up on line for 20 mins!
Only plus was Sean helping us out even though pep boys doesn’t work or carry older Jetta parts??? I have a 1996 volkswagon jetta
GOING BACK TO AUTOZONE!

I made an appointment for today, arrived 10 minutes prior to my appointment time and was told they were too busy to fit me in. No courtesy call, nothing.
I have filed a formal complaint. Not sure how they keep customers with this sort of disregard for common sense etiquette.

I called this particular Pep Boys and asked how much it would cost for an oil change. They said $ 32.95. So I went and dropped my car off, returned to pick it back up, only to get charged an additional $ 20 for LABOR! Ridiculous. They should’ve disclosed ALL costs that I was going to be charged over the phone. I would go somewhere else if you’re looking for an oil change. That was an extremely shady tactic, not disclosing everything I would’ve been charged.

Todd and Randy and their service crew worked to get our car in top condition. Good service and trustworthy.