Tropical Smoothie Cafe

Love this place! They are always friendly, very clean inside and fast service :)

Love the smoothies and the chipotle chicken club but there is always always and extremely long wait

Been waiting in drive thru line for 17 minutes. I’m not kidding. Can’t leave since I’m stuck. Really 17 minutes. I really wanted to update my review for the better, but sadly it’s not. Let’s just hope that my order is not wrong like last time. It’s a pretty simple place when u think of making something. I mean how hard is it to make a sandwich? So let’s hope it’s not messed up bcuz I won’t wait any longer. 17 minutes in a drive thru is absurd.

What’s the use of coming through the «drive thru», when they make u wait for 10 minutes taking ur order then another 10 minutes giving ur order. And I’m only getting a smoothie. Smh it’s hot out here! Should have went inside but im now stuck in between these cars

Horrible! Came to this location a few days ago and ordered the Caesar Salad. I went through the drive-​thru. What I saw in that bowl when I got home was disgusting. Mind you I live in the housing divisions adjacent to this location, not a far drive at all. Anyways the bottom of the salad bowl was filled with water, I can understand a little water but this was just gross. The lettuce was limp and soggy and the about half of it was browning. I went back and he agreed that it was gross and offered to make another one which he did. It was a bit better «looking» but it did not taste like fresh lettuce at all. I’ll avoid this location in the future.

We stopped here on our way back to Saint George on Sunday afternoon to grab a couple of smoothies for the road. I was pretty excited because I had heard about the Avocolada smoothie and wanted to try it. The line in the drive through was really long so we went inside and it was just us followed by another customer. We ordered and it took about 20 minutes to get our smoothies, also the lady that ordered after us got her smoothie about 10 minutes before we did. They were pretty busy but it was apparent that they were very understaffed for the day. My smoothie was still pretty but not as good as I anticipated. Next time I’m in Vegas I might get them another shot but it’s not on my list of first places to go when I’m in town.

So I haven’t lived near or visited an area that has a Tropical Smoothie Café in awhile. I came excited to try a smoothie since I normally frequent Jamba Juice. The line for the drive thru had limited options on it. I was disappointed because I knew there had to be more but I had my dog and baby with me and couldn’t really get out of the car on a hot day to go inside and peruse. I ordered quick from the few smoothies I saw. My smoothie was delicious. Prices seemed higher than what I pay at Jamba Juice though.
Apparently they have a military discount — ask if this applies to you! Go inside too if you can for a better selection and to really check out their menu!

Let me start by saying I love the flat bread sandwich’s at Tropical Smoothie Café, but this location has some serious management/​owner issues.
I stopped by about noon and had to wait 10 minutes for someone to come out of the backroom to take my order. The cashier was friendly once he came out, but there is no way you should have zero staff in the front of house for this long.
The money lost by the number of people walking out, would more then cover the cost of an additional cashier.
To the franchise owner, I would look over your surveillance video to see how many walk outs you have through out the day.

Love the smoothies… but hate the wait in the drive thru and once your stuck in the drive thru there is NO way out to change your mind, its a trap! Service is extremely slow, so they must always be under staffed and over worked or have a turnover of staff because of the management. I have had to go someplace else because they are too slow. Used to have the «buy 5 get 1 free card» but they discontinued that, and they used to have the TS Cup for a discount if you had their cup but again they discontinued that as well. I never see the same employees there, must have a high turn over or poor management. Sad because the smoothies are good IF you can afford to wait 30 minutes to get one!

This is one of my Fav spot, but service & quality has gone down. It’s Sunday lunch time n only 2 working. I feel bad for the 2 girls working there butts off. Drive thru busy and front counter. there 4 people ahead of and 6 cars on drive thru. The girls were very nice n very apologetic. Manager should be working when under staff. Had 2 Jam jerk/​s2 smoothies w/​chips and was Not as good …

Been trapped in the drive thru line for 20minutes. Haven’t even ordered yet. 4 cars behind me so I can’t even leave. It’s 1:20pm.

If you enjoy sitting in the drive thru for an eternity, then this is the place for you! But it’s not just this location, it’s happened to me at the one in Aliante also. When I asked the guy what on earth took so long, (it was almost a 30 min wait) he said the delivery guy came and he had to handle that. Really?

Poor customer service!!! The girl at the register didn’t like talking, she could only point to the menu on the desk when I had a question about an item. She didn’t know the size of their quesadilla and the bottled beverages were warm (my son didn’t want a smoothie). The only reason this gets a star is because I like the smoothies.

It’s a sad thing, really. This location is less than a mile from our house, and we usually swing through on a weekend when headed out for errands and grocery shopping. The thinking is that we’ll fill ourselves us with something nourishing and delicious so we don’t throw everything we see into the cart (including things that are terrible for us).
The last 3 or 4 times we’ve been here, it’s been a total disappointment. It’s either that they try to talk us into getting something other than what we’ve asked for, or they give us something that we didn’t order, or what we receive is just overwhelmingly intense… whereas we’ve had it at other locations and it was great.
There is never a line, but we’ve never been through the drive through under 15 minutes. On this trip, it was 22 minutes and a girl came to the window and asked us if we ordered the Jetty Punch and a limeade, and we had to correct her and tell her that we ordered the Detox and Avocolada (which were disgusting).
We won’t be back. A shame that we can’t have something healthy and dependable on the North Side.

Don’t know why this place gets a bad rap. I have been here several times and they have always been nice and helpful. Smoothies are great and I have even had some food here from time to time. Hit it up and you won’t be disappointed. They also have a great military discount.

Since I’ve been waiting 15 minutes for my smoothie I’ll be productive and write this review. If you see more than one car in line, turn around and don’t waste your time. However if there is no line, go ahead and order an immune blast smoothie.

The drive thru literally is the WORST. 15 – 20 minute wait and is ridiculous. Same with the employees. They take their time and spend it just talking. Very inconvenient.

I’ve done drive thru, ate in, and never had a problem with food, long wait time, or customer service. Love this location when I am craving a strawberry banana blueberry smoothie and a chipotle chicken club flatbread.

I’ve been here twice and their smoothies are delicious, reasonably priced and of great size! The food is subpar, either too much dressing, too dry, or not fresh enough. I love that they have a drive through. However I have two suggestions for them: 1. Give customers their receipts! Both times I’ve been there they’ve failed to do so and it would be nice to know what I’m being charged for. 2. Have a beaming *DRIVE THRU OPEN* sign because had I not called ahead of time to check on their hours I would have drove off (if you come after the lobby is closed, the front of the business looks pitch black and its easy to think the drive thru is not open).

What a joke… I understand getting busy around lunchtime and things fall a little behind but when a cashier watches a guest drop a drink in the middle of the lobby then does nothing about it I find that unacceptable. I waited 20 minutes for my food (which never came) as I watched the employees step over and walk past this giant puddle 19 times. I spoke to the cashier and let her know that there was a spill in the lobby and she said, «We are trying really hard to clean it up.»
Food was served to 8 guests who ordered after me and finally I just asked for my money back. The cashier didn’t ask me what was wrong nor did she try to fix it. This place is a dump and the service is worse.