Tropical Smoothie Cafe

Everytime I come to this place I get terrible customer service. For the last 3 times I have come they tell me they don’t have the vegan chicken strips. It’s not that they don’t any but they have to unfreeze it, and they are too lazy to do it. I give up on this place.

I’ve never been here and didn’t have to wait 30 mins. Of there is anyone in line avoid unless you have 45 mins to kill. 24hrs is nice only it is even slower at night. Kids give poor service. Tropical smoothie is good just avoid this location.

I must so say in all of my experiences with tropical smoothie. this by far is the worst one yet. The service through the drive thru lane was incredible slow. I don’t see there being a reason for it being as slow as it is. The workers are worse. My dog would be a better fit then they are. They are extremely rude to you for no reason. They always look like they hate life. Like I said before my service dog can do a better job them then.

Great food and smoothies but horrible customer service. Everyone working still speaks as if they are in high school and being forced to talk to you when taking our order. They used to be 24 hour drive thru but recently changed it to close at 2am. Tonight me and another car in front of me arrived at the same time, 1:30, after the car in front of me sat there for five minutes he pulled off it was then my turn. No one ever greeted me through the intercom I repeatedly said hello? Hello? Only to never be answered and follow he car in front of me by leaving. As I left I knocked on the window and still no one came it was only as I slowly drove off in he parking lot could I see someone emerge from the back where they were hiding. Very disappointing that they have employees like that. Wanted a good healthy meal at 1am but this poor employee stopped thy from happening. Really wish this employee would suffer some type of disciplinary actions. Other than the service I really do like their food and smoothies.

I love tropical smoothie, but this location lacks customer service. There’s only been one employee that has been cheerful at this location, while everyone else seems indifferent. Service is also really slow even when there’s no one there. However, my smoothies have never required extra blending after receiving them and have always tastes great, which is why I didn’t give them 1 star. Just wish the employees were friendly and didn’t seem annoyed all the time.

Horrible service. Went through drive-​thru and waited 10 minutes. No one said anything to help us take our order or anything. Goes to show when we pulled up to the pick up, we saw the only worker in there on the phone. Seriously get it together tropical smoothie, this is unacceptable.

I’ve wondered why this place receives such poor reviews. My girlfriend and I have visited this place a few times before, each time going inside to order. However, today was my first time experiencing their drive-​thru, and I must say I now get it. Just embarrassing how slow they are. I pulled up with an SUV in front of me and waited behind for a good 5 mins wondering what was going on. Come to find out, they were still waiting to place their order. Once they finished, I pull up and am immediately greeted with, «Hello. Welcome to Tropical Smoothie. It’ll be about a 10-​minute wait.» What?! Just to take my order? I then pull up to see if I can drive around the person in front and leave… nope. Try reversing back, a car has pulled up behind me. Now I’m trapped in their ridiculous drive-​thru just waiting. Finally place my order, and the young man couldn’t understand through the speaker «no banana, sub peach on the lean machine.» I had to repeat certain parts of my order when I got to the window to pay. This place should clean up the staff by teaching a few customer service 101 skills. They should definitely discontinue drive-​thru since this is the experience they clearly offer every time.
Food is typically good. Service just downright awful. I don’t see myself returning again, but would gladly offer one more bit of advice to management here: read «The $ 6,000 Egg,» and afterwards, have your staff read it. Hopefully it’ll change things around before it’s too late.

favorite smoothie place. sometimes it takes a long time, or sometimes people give you an attitude :(my rating wavers from time to time, depending on who is helping me.

Love that it’s by the gym. I go late because I work graveyards and I’ve never had a problem. Chipotle chicken wrap is amazing and I love the size of the smoothies. If I’m too lazy to make a protein shake or just not going home right away, I always go here and they have lots of protein options! «Customer service is on and off. Sometimes it’s great sometimes it’s lacking but it’s never terrible.

This place toggles between a 1 star & a 5 star rating constantly. I frequent this location often, as it’s 24 hours & is literally less than a mile away. Sometimes the experience is fantastic, sometimes it’s abysmal… It’s a gamble honestly. Welcome to Vegas!
I’ve had good experiences here, but also many bad — where we came home finding missing ingredients from our salads or wraps, or where my smoothie tastes nothing like it should have. Once I came home to find no chicken in my thai chicken salad. What? Or sometimes half of my order just isn’t in the bag at all! I know it’s literally only 0.9 miles away, but having to go back can be tedious and extremely annoying when you’ve already made it back home and are ready to grub. Another time I went back because my bahama mama smoothie tasted odd… and when I went back & said this, the girl said, «Oh, it’s because we are out of white chocolate and there isn’t any in there. It’s one of the main ingredients.» Oh. Okay. That would have been great to know so I could have ordered something else rather than get stuck with something that caught me off guard. Not even an apology too? Simple customer service.
Ah, my favorite instance was when I went with my boyfriend’s brother who was in full uniform as active military and we went through the drive thru one late night. The man at the window was not only rude from start to finish, but he refused to give us the 50% off that it said in plain sight ON the window. We even pointed to it posted right next to him. He said he could give us 15% off, take it or leave it. He was very agitated and hostile, I had never experienced anything like this in my life. We returned the next morning to speak with a manager, to get a refund for the other 35% off and complain about the encounter. The manager apologized and not only refunded our money entirely, but she gave us the same order from yesterday for free again right then and there. This was amazing and beyond what we had expected. Do you see what I mean about the variation of experiences? Extreme highs, extreme lows.
It’s hard to say honestly… there are pros & cons. I think this place has a two star rating for a reason, so I’m probably being generous by giving an average of 3 really.
FOR HER:
— Bahama mama smoothie
— Ultimate club sandwich
FOR HIM:
— Peanut Butter Cup smoothie
— Thai Chicken wrap (or salad)

I have been to this particular location more than once and on average my experiences were negative and unpleasant. I tried this tropical smoothie out because it was close to my house and was open 24 hours. Most of the times I have been here the customer service was slow and unfriendly, and on more than one occasion there have been missing ingredients to food and smoothies, such as no wontons for the Thai chicken salad/​wrap, and no white chocolate for the Bahama Mama. For these negative experiences they have already started at 1 star, but some after the fact experiences have given me enough satisfaction to raise it to 2 stars. A detailed example one of my experiences is down below.
Being active military, I usually go here during the graveyard shift and every time there has been an incompetent brute with no manners serving me. From the minute I pull up to the voice box I am greeted with nothing for a minute, and then mumbled words spit out from the speaker. I decide to start ordering and then the speaker says clearly «Wait, I ain’t ready.» With no common courtesy to ask me to please wait; and when he says he is ready there was no «Sorry for the wait, how can I help you?» Instead, I get an «Alright, order.» When I get to the window after I order, I’m given the total and ask the man for the 50% discount for uniformed members of the military and government services, which is clearly posted on the outside of the drive thru window. He responds with «I don’t know how to do that, I just press the button on this register for military, sorry.» This military discount was only 15% off which is a drastic difference from the promised 50% off THAT IS POSTED RIGHT THERE, on the drive thru window. I tried to explain I frequent this location multiple times a month and have never had a problem. I stated I would like to talk with a manager and he told me «Well you have to wait three hours cause she doesn’t come in until 4:00 AM.» So I got my order and left, this whole tropical smoothie experience lasted for 30 minutes which is a ridiculous amount of time to wait for a drive thru food service, especially during a graveyard shift with no one inside or no one else at the drive thru. This man had the worst attitude, emulating that he did not want to be there and as if it wasn’t part of his job to serve the customer with any kind of courtesy.
There were two positives to the experience the food he gave us (2 Thai chicken wraps, 1 Thai chicken salad, 2 Mango smoothies) was full of their ingredients, such as a lot of wontons and chicken for the wraps and salads. The other positive was when I went back the next day to complain and inform the manager, she gave me a full refund and a whole order of the previous night’s purchase.

They REALLY need to get their act together here, or this place is going to shutter its windows. I stopped by for a quick wrap while running errands. Mistake!!! I’ve been in line 20 minutes and I’m still waiting behind someone. They need an escape route in their drive through! I gave them a second chance. Totally regretting it now that I’ve wasted 30 minutes of my day.

Sunny day smoothie was made perfectly. I ordered a king Caesar wrap and it was pretty good. I love that The drive thru is open ²⁴⁄₇! How awesome is that and it’s so close to my home. I didn’t know this location was here until a few weeks ago when I picked up some hungry Howies pizza.

Tried this place a 3^rd time so much better this time!!! Chia banana peanut butter smoothie is great!!!

I understand graveyard is tough. Especially customer service. Because i work grave AND deal with customers. But, you have to deal. Weather you have a bad day or not you have to deal. And ive had to deal with this same guy on 2 seperate occasions. Once early in the morning at the end of his shift. And once at night in the beginning of his shoft. And both times ive been given HORRIBLE service. Its really unfortunate that THIS has to be the resturant right next to my gym, and right next to my job. Getting out of the gym, need some protien or a turkey wrap and i doubt I’ll come back there. As a 24 hour resturant you have a special obligation to your patrons. We need a place to satisfy the late night and early morning people. Lastly you are right next to a 24 hour gym and people who are trying to get a healthy alternative will soon go to a place thats less healthy but has better service. Like the robertos next door.
The 24 hour smoothies and the convient location is a GREAT idea. Its just poorly executed. I will give them another chance, mostly because of necessity, and hopes they have a different employee working. But i cant suggest anyone going there during the graveyard shift.
To give and quick example. When i pull up to the mic box theres no one there to answer or greet me. He has a customer in front of me already at the window so i give him, what i felt, was the appropriate amount of time before i said hello. I received no response. I wait a little longer and then i pull up. Hes finishing with yhe customers so I hoped he seen me pull up. Or realized i was no longer at the box and looked for me. When i pull up hes no longer at the window. He has his back towards the window and is now entertaining one sole customer in the restaurant who seems to have been there for a while. I knock on the window to get his attention and he answers the window with an attitude. Making me feel as if i was insensitive to his job duties. He never once apologized for my inconvenience or made me feel justified for my wait. It was all about him and how he was too busy to press the button in his microphone and tell me to wait a moment and he appreciates my patience.
Customer service 101. And he should no longer work around people IF this is to be his attitude on several occasions mind you.

Big location and the employees were very friendly. Not a long wait and the one girl gave me great suggestions. Loved the salad dressing on the side so I can decide how much I need. I am going to go again tomorrow morning and see how the drive through is & make sure I don’t run late to work.
Overall I was pleased with the food & the service, those folks that complain that there are only 2 people need to realize it’s not fast food, it’s good for you food. Everyone is in such a freaking hurry.

Horrible service at this location. I went into the restaurant earlier to order a Roasted Red Pepper & Pesto Bowl and received half a bowl of spinach for $ 7. I get it. Sometimes restaurant workers get the order incorrect, but to «forget» to add seven of eight ingredients?! And then the employees acted as if I was interrupting their break when I went back in. I was the only customer there! I don’t recommend anyone visit this location.

i was really excited to have a tropical smoothie location closer to my home, but this location BY FAR is the worst. extremely understaffed & lacking in customer service. I have only visited a handful of times hoping that each experience might be a littler better, but i’m always left disappointed. food & smoothies arent to satisfaction, i ordered a wrap & there was HARDLY anything in it. it resembled a small taco! I waited approx 35 mins & all I ordered was a smoothie & a wrap. the customers AFTER me even got their food first!
I feel for the one or two workers that i usually see that are alone busting their butts because they are working alone, manning EVERY single area of the store. I will not be visiting this location again, until there is better service & more employees. this is a new store, you’re supposed to attract customers, not push them away. horrible!

Dropped into this location for a quick smoothie while waiting for my ride. Upon entry the place looks clean and tidy. I guess that’s because they have not many customers due to their service. Upon walking up to the counter I wait 4 – 5 mins before asking the two ladies in front of me if anyone came to serve them yet. They advise no and that it looks as if there’s only one person working. A few moments later a cashier/​employee by the name of Roxana walks from the back and takes all 3 of our orders. I make my special request and she tells me a price of $ 4.99. She doesn’t state my price WITH tax so when I get my change, without a receipt I request the receipt I should have received in the first place.
My drink at minimum isn’t too off. She omitted the banana as requested but didn’t add the extra sweetener as I requested. Nothing to complain about since looking at my receipt she didn’t charge me extra for it anyway.
So for my 20+ mins in their store I observed the lonely one cashier take drive thru order, one or two counter orders, make drinks, and wash dishes in the back all by herself. She looked tired and wore out. Under paid and over worked. I totally get why she lacked enthusiasm and great customer service.

Slowwwww… drive thru is a waste! Best just to go in, at least then they can’t ignore you. We waited about 5 minutes before someone even took our order, then another 10 minutes for our drinks. And then, please tell me how can you mess up a smoothie!!! Freakin it’s not even blended. There are ice cubes in my drink and I ordered a mango magic that magically has banana in it. These employees deserve less than minimum wage…