Urban Mutts

Love this place. I’ve taken my dogs twice now and haven’t had any issues. they are very accommodating. .i didnt have an actual appointment for one of my dogs. He usually jusy gets a bath at home. I took him in with my girl dog and asked if they could get him in too since i had came down with the flu, they did with no hesitation! !! They are awesome..

I would recommend this groomer, I had my 2 dogs groomed there yesterday, and they were nice, comparably priced and faster than previous groomers, 2 dogs were done within 4 hrs. Only drawback was both dogs were extremely thirsty in the car, and one even tried to drink my coffee. Must remember to always have water with me lol.

Absolutely love bringing blue here! He always comes out looking super handsome and happy :). Everyone is very professional and courteous so this has become my go to place for my doggies grooming needs.

I have been bringing my 3 dogs here for a couple years now and they always come home looking great. The staff is friendly over the phone and in person, and they do a great job at grooming the pups. Highly recommend this place to bring their pets.

I brought my 85 pound Shepard mix here several times before the Craig location opened up. It was referred to me by a friend. I can’t say enough about how awesome this place is! I was super excited to find that they had opened a new location, so much closer to home. My dog is… finicky to say the least. She is skittish and an all-​around pansy. They were patient with her and gave her all the special attention she needed.

Everyone here is great! I brought my dog here and it was his first time at a groomer and he walked out happy. Staff is great and the moment you walk in loud or quiet the place is warm and friendly. Thanks ladies!

I haven’t had the best service the last couple of times I’ve been here. At the beginning when I first started bringing my dog here I was so impressed! I used to take her to Petsmart but I liked taking her to a smaller chain store because I figured she’d get better quality cuts and baths and more attention. The time before last I dropped my dog off, they told me it would be about 2 – 3 hours. I always run errands around the area so that when she is done I can just come through and pick her up on my way home, because this place is not very close to where I live. By the 3^rd hour I hadn’t gotten a phone call, but figured I would within the next couple of minutes, nope. I waited another hour and still no phone call, so I called them and asked if my dog was done, they said yes she’s done… Okay? Why no phone call if she was done? By the grace of god I must’ve called at the exact moment she was finished an hour later with no phone call as to when she was done OR that she would be an hour late… Okay fine, maybe it was a bad day for them. The last time I took her there AGAIN with the no phone call, so of course I call. The answer I received was, «Oh our receptionist said she left a voicemail on your phone about an hour ago that she was ready to be picked up.» Oh? Don’t you think I would’ve came and got her an hour ago instead of keeping her in a kennel for that much longer and calling you concerning when she’d be ready? So no, I will not be returning here and will be taking my business elsewhere. The cuts are good, but the service is awful. I don’t think I’d keep going to a place where someone isn’t ever receiving a tip from me anymore.

We’ve used Urban Mutts several times since moving here. It’s very close to us which makes it convenient.
Prices are good… I’ve priced a few for my two dogs and they are affordable. They get a bath, trim, blow dry, brush, nails and anal glands for $ 40 a piece. I have a westhighland terrier and a cairn terrier.
The scheduling is pretty easy to get in, I’ve even called for an appt. the next day and gotten right in. The facility is small but its clean. My pets never seem weird or worried when they go in which is a good sign to me.
My dogs are usually in at 9am and out at 11am so its easy to plan my day.

Love this place! Just took my pup in for the first time and his first time ever being groomed and everyone was super nice and they are super affordable! Definitely recommended!

We took our girls (2 Labs-​8 and 10 years old) for their first ever professional bath. They looked and smelled great. Staff was awesome. Price was $ 55.00. No issues. We will go back. We went to the Craig Rd location.

I’ve taken my labradoodle here twice and liked her cut both times. I made the mistake of taking her to another groomer that was more convenient and when they were done, they hadn’t thinned her face or ears, causing tangles soon after the grooming. The groomer at Urban Mutts thinned her ears and got rid of the tangles without altering her appearance very much. They also trimmed around her face, leaving long pretty eyelashes that I didn’t even realize she had! Love them! I wish they had an area that the dogs could play while they wait to be groomed, but other than that, I definitely recommend their services!

Took my Yorkiepoo there several times and was overall satisfied with the service as a whole. Our last visit was definitely our LAST, my precious little pup came home completely shaved. We asked for a shorter hair cut, not a shave… descriptive definitions really need to be stressed here.
Customer service was always a pleasure.

Took my little boy Hugo, a shitzu/​Pekingese for his quarterly grooming and decided to try Urban Mutts because of the other reviews. They are busy! Which I thought was a good sign. When I went to pick him up the front desk wasn’t sure which dog was mine??? He came out looking adorable! Only thing is I had black shorts on and his hair was all over me… little trimmings! And he was panting like he was hot. After getting home and getting his treat he drank a bunch of water and napped… he’s good to go now…

They were very prompt, professional, and did a very thorough job. A complete wash, cut, nail clipping, and styling all for under $ 50!

I’ve been bringing my dog here for a while now. The staff are very friendly and I can ways get an appointment for her without waiting for days. We use to go to Petsmart but they tend to keep her for 4+ hours whereas urban mutts has her in and out within a few short hours.
I brought Lola in 2 weeks ago (Thursday) and in an hour she was ready to be picked up. When I went to get her she was dragging me out the door which she doesn’t normally do. I got to the car and noticed under her chin was longer than I wanted so we went back inside. They were so nice and trimmed her up and said they would make a note in her file. When I got home she kept shaking (more than usual) and scratching her ears, I went to feel her ears and they felt really dry inside.
Her behavior continued on Friday and then Saturday morning when I pet her she kept crying/​yelping when I touched her ears. We took her to the vet and turns out she had 2 terrible ear infections! They were swollen inside, red, bleeding and pussing! They say it often happens when the inside of her ears aren’t fully dry, but the ear hairs were cleaned out so they must have known.
I called the groomers Monday to speak to a manager and she wasn’t in, so she called me back Tuesday. I explained how frustrated I was that nobody even told me about her ears… and they had 3 opportunities to. She said sorry and blamed it in the receptionist.
I think that the actual groomer should have been the one to tell me, and if you forgot then have the decency to call me and tell me. Lola has been on meds/​drops for 2 weeks now and it still hasn’t cleared. I’m hesitant to come back here now.

I took my pit and lab mix here and I was quite impressed. The lady at the front desk was totally great and had them both done in an hour. The man who groomed them brought them both out before they asked me to pay, and my dogs were happy and not dragging me out the door, so they must have treated them nice.
We got a bath, brushing, nail clip AND grind (they got them nice and SHORT!), and an anal gland expression. all for $ 30 a dog. They do offer a military discount.
The only reason they didnt get all 5 stars was because one of my dogs belly was a bit dirty still. Her belly is bald and collects dirt easily, so I cant be too mad about that.
Overall, I would recomend Urban Mutts to my friends. I will be returning.

Upon entering Urban Mutts, the young lady who greeted me was nice, but not particularly friendly. She asked me questions about how I wanted Nacho’s hair cut and was very detailed. The form for first-​timers (I think) a little more detailed than the last groomer I went to with questions about personality, mannerisms, shots, veterinarian, which I wasn’t too sure about.
When I was about to leave, I was told it would be 3 — 4 hours, after inquiring. I get out to my car, couldn’t find my keys in my purse, and realize I had forgotten my them on the counter. So I go back in and look on the counter with the assistance of the young lady. After less than a minute, she reminded me that I put my keys in my back pocket. :-)
Nearly three hours on the dot had passed, and I received a phone call that Nacho was done. When I picked him up, he was just as cute as ever, but he WAS born that way. I do like his hair cut; it was like I wanted. A different young lady rang me up. She was nice, but also not very friendly.
Overall, I would not tell people not to take their dogs here, but I am going to try other places before I go back. The place was just kind of bland… not overly good, but not nearly bad.

Went there today for the first time and definitely can’t beat $ 35 for a first time visit!
My dog is a Pekingese/​chihuahua mix, 9pds and she will be charged $ 37 for the next visit an so on. Affordable, clean and friendly place!
Definitely will come back again! My dog Lola wasn’t scared or shaking when we entered/​exited this place! That means its thumbs up for me!

My poodle mix looked exactly like the picture I brought in. She has severe tear stains and the groomer was able to trim and clean around the eye area so well that this is the first time I have seen her without them – a feat not accomplished by previous groomers. She now has a new beauty salon; we will definitely make this our permanent groomer.
The cost was more reasonable than Petsmart and my dog seemed to be much calmer and content upon arriving and leaving. She always runs for the door at Petsmart and shakes with fear when we arrive.
Service was prompt for a busy day.

Hey N LV Unilocalers!
Thanks for the reviews…
I had my yorkie puppy groomed here weeks ago and they did a fantastic job!
I’ll def bring her back here one more time soon before we move out of the area!
–Miss Unilocal 2011