Firestone Complete Auto Care

HORRIBLE ! Has taken hours for a simple oil change. One of the worst service departments in Miami. The staff takes there time to complete everything, and work at a record slow pace.
Oil change take roughly 30mins tops ! Here at this location they have taken 2 hours and 30 mins and I’m still waiting. Please do yourself a favor and never come to this location. Thanks.

Face it, you’re gonna have to wait when you bring your car for service. It’s good to now that the staff is very professional, knowledgeable and friendly. That makes all the difference!

Every time I’ve gone to this location, it took them at least 2 – 3 hours to complete my service. The last time I went, they stripped the bolts on my tire and tried to pretend I brought it in like that. They also told me I needed a $ 1,200 repair job. But when I took my car to the dealership, they told me I did not require that suggested repair job. What my car needed instead only ended up costing $ 200. Can you imagine if I listened to Firestone?!
Get 2^nd opinions if they try to sell you on an expensive repair.

Don’t bother making an appointment. We made an appointment at 9am and they didn’t start working on the car until 1:30.

First off, they act like they are doing you a favor by even offering to work on your car and take your money. I went in with a highly experienced auto technician to check them out. There were quite a few customers there which was good because we were able to talk to them and see why they were there. And listened and watched as the Service Advisor «Tony Sullivan» went to work on them. Here’s what we found. Work that customers were told needed to be done didn’t need to be done. For example: A tire with a nail in it could be patched because the location of the nail. A new tire would be required. You shouldn’t replace just one tire you have to replace the tire on the other side too. If you don’t driving it will be unsafe which we will have to write on the service order which could effect your tire guarantee. In need of repair light on. They told the elderly lady customer that it will take a complete diagnosis before they could find the problem. They did the diagnosis and said she needed two sensors. The total cost would be around $ 600.00. The technician watched as they cleaned the connection on the oxygen sensor and that was it after waiting some time to do it so she would think they really had to do a lot of work for her to make her car run properly like they said. All of the above the said was untrue. They try and sell road hazard protection with every tire, we witnessed. One customer was there because they had a screw in there tire. Again they were told because of the position of the screw they could not fix it they would have to buy a new tire at a prorated price which cost nearly half as much as a new tire and the tire that had the screw in it was only a few months old. We went there and said an oil change was the purpose we were there and had a discount coupon for it. «Tony Sullivan said it would take about an hour and we would be on our way. We watched as customers that came after us cars were worked on before ours. Oil changes too! Was it because we had a coupon? After waiting, talking and watching for 4 hours we told «Tony» we could not wait any longer and left without our oil change. We were glad they didn’t have a chance to put their hands on our vehicle. Go there at your own risk! «True Reviews»

The wait is crazy. You can come in right when it opens and wait 2.5 hours for a simple rotation. If you’ve got a lifetime service plan, they’re not making any more money off of you, so it feels like you’re even further down their list of priorities (although I cannot prove that). Like most chain car repair places, they try to sell you services you don’t really need, including maintenance that you’ve already performed elsewhere.