Jako’s Hardware Aventura

Love the quality ok Jako hardware. We bought a bunch of door handles and hardware for our kitchen & everything is not only beautiful but also solid ! Will be reordering from them again soon!

The products are very high quality. The staff is helpful. The items are usually in stock! I will shop here again. Very simple and pleasant experience in Doral and Aventura locations.

I was doing some remodeling in my condo, and came to this store to buy knobs, and 4 drawer pulls (all the drawer pulls were to be identical, only different sizes, 3 drawer pulls 1 size, and 1 a bit longer). They have several selection options, and the clerk behind the counter was really helpful in finding exactly what I wanted. I purchased the knobs and pulls, and went on my merry way. (Trip 1 to store, this was a Thursday).
When I arrived home and gave the knobs and pulls to my carpenter to install, he opened the plastic wrap and revealed that of the 4 pulls I purchased (that needed to be identical, only different sizes), they were two different styles (one style was more rounded, the other was more square — it was clearly noticeable that while similar, they were different). I called the store and told them the issue, gave them the model numbers, and they said they didn’t have that model in the store, but to come by the next day, they would have someone from their warehouse deliver it in the morning.
I went back to the store the next day (Friday — trip #2 to store), spoke to another clerk re: the item I had come in to exchange, and he said the delivery person had never delivered this item. So he calls their delivery person, and he claims that he left the items in his car, so the clerk asked that I follow him to the delivery person’s home to pick up the item. Honestly, this was super shady, but I didn’t want to have to make a third trip to the store, and he claimed the delivery person lived close to the store, so I reluctantly agreed. I followed the store clerk to this other person’s house, only to find out that person wasn’t home and the car was locked, and so we waited. I waited in the car as the clerk knocked on the door repeatedly, and spoke to people over the phone. Finally, an elderly person came to the door, and gave him the car keys. He opened the car — no pulls. So he told me to return to the store on Monday. I called on Monday and asked that they please just ship me the item. I live/​work in downtown Miami, and it wasn’t going to be able to make the drive up to Aventura during my lunch break, and they close early so I wouldn’t be able to make it after work. They took my info and mailed me the pulls. I received the pulls later in the week, only to realize they sent me a different model — so now there were 3 different styles for the same pull.
Trip #3 I went back to the store that weekend and showed them the model they shipped me, vs the model I wanted, and they realized that the different manufacturers use the same model #s but the pulls look different. They didn’t have the one I wanted in the store, but said to come back the next day and they would get this resolved.
I’m sure you get the gist by now. To make a long story short (there were several visits over the course of a month), they work with several different manufacturers, and I guess up until my incident, they didn’t realize that the manufacturers use the same model/​style # but look different? I made several more trips to the store as they tried to figure out how to get me the model from the manufacturer that I wanted and they finally just told me the manufacturer discontinued the pull. So after all the back and forth — i wasn’t going to be getting the pulls I wanted.
Although they have a no refunds policy (exchanges only), I spoke with their manager and complained about the whole experience, and they did give me a refund and I returned all the pulls.
I googled other pull/​knob stores in the area and ended up going to Classic Decorative Hardware in Fort Lauderdale, thinking I wasn’t going to get the pull I wanted, only to find they also had it on display. I asked their clerk to please call the manufacturer to ensure that one was still available and that it wasn’t discontinued. He called the manufacturer right in front of me and they indeed confirmed the item was still available. They ordered it for me directly from the manufacturer, and had it shipped to my home within the week. Needless to say, if I ever need knobs/​pulls — I’m making the drive up to Classic Decorative Hardware (which has an even bigger selection) and avoiding Jako’s.
My advice to you is that you ever buy anything from here — before you buy: carefully inspect all of your knobs/​pulls and ensure you are getting the model/​style you want, and check the stickers on the plastic wrap and ensure it all comes from the same manufacturer.