Tires Plus

My car was overheating and they were the most northern shop suggested by my insurance company that I could get a free tow to. Friendly guys there, saved me an hour cost on labor. That’s where anything positive stops. I needed some repairs that would’ve taken 3hrs MAX (that as stated by the manager as well), on top of the hour i was there as my car was being ‘diagnosed’. Well, they didn’t perform the diagnostic so that was one wasted hour — but they charged me for it and wouldn’t remove it from the bill. I was there for 6 HOURS — yes — 6 HOURS before i could test drive the car. The manager asked me if I’d rather him charge me the 6 hours of labor when I asked him to remove the charge for services NOT DONE. No apologies for my wasted day ether. Today, car is running better — still leaks. HORRIBLE place. Another guy was there for an oil change and was waiting 3 hrs. This place should be closed down. It’s Firestone owned.

Very bad service, waiting for more than 1.40 hrs to ask for 40 more minutes of wait time. Oil change is not a priority and business for them. Store Manager poor management.
Never will come back to this place.
Do not waist you time folks.

I’d give them 0 if it were an option. I visited this Tires Plus for the first time as it was in close proximity to my current location. I went in to have my battery replaced that was still under warranty with Tires Plus. Upon the $ 10 required service check that took over an hour I was informed I would need $ 634.89 in services before I could get the $ 82.49 battery replaced. I declined the service. DO NOT GO THERE! Upon visiting my auto mechanic he did the same check with the same equipment and within five minutes informed me that I simply needed a battery. I then visited the Tires Plus on Bird Road and Mario did a quick battery test check with his equipment and told me the alternator was indeed dead. As I was standing right next to him during the check I asked for the read outs and then asked him to perform further starter tests and alternator tests with his device and after completing those he then printed out the devices results which confirmed what my mechanic said which was that the battery was the only thing that needed to be replaced. LESSON: BE CAREFUL AND PAY CLOSE ATTENTION TO WHAT THEY ARE SAYING/​DOING AND ALWAYS GET A SECOND OPINION FROM YOUR MECHANIC. #tiresplus

Always late. Not accommodating. I’ve waited for at least an hour each time I’ve had a service done. The manager would not extend any consideration of honoring an appt when I was late after the 15 min grace period. I offered a compromise one of the two services I scheduled and they refused because they closed in an hour and a half… I regret not going to my dealer. It’s true that they are cheaper but I don’t get treaty nearly as well I as do at the dealers. It’s funny, the last time I was there Charles made a really positive impression on me and told me that his goal was to «steal me from the dealer». One word of advice — honor loyalty!

This place is a crooked business. I went in there two weeks ago for an oil change, tire rotation, and balance. Right when I pulled out of the parking lot, my tire pressure light came on. I went back to the shop, they put air in my rear passenger tire, and I left. Within the next two weeks, I put air in that tire two additional times before returning and telling them that they did something to my tire the last time I went. They were very adamant that I picked up a nail on the street, even though I kept telling them that the tire pressure light came on right after I pulled out of their parking lot. They said I couldn’t prove anything and offered to sell me a tire for $ 250 because my current tire wasn’t «fixable». This place is a crooked, shady place. I took my car to a local shop down the street, where they actually found TWO nails and a bad nozzle, and was able to fix it for $ 20. How did tires plus say there was one nail, but this shop found two and a leaky nozzle??? Makes you think… Never again will I have dealings with tires plus!!!

Worst service and no ability to trust them. Manager made me wait 2 hours before he told me he couldn’t repair the tire. Wanted to sell me replacement at $ 148.00 each when I paid $ 109.00 in September 2015. had alignment done but no report was available for printing. Coffee machine ooo. Take your car to someone you can trust!

Even though I had a «reservation» for 2:30, it wasn’t until 3:30, after asking about the delay, that I knew that the «mechanic» wasn’t smart enough to use the seat of a Lincoln MKZ. 2 more customers were complaining, I got my keys and left.

This place is a complete disaster! Came in for a quick oil change, waited 30 mins, the guy called me up to the desk and I thought we were done. However he then showed me some brake pads which he claimed were from my car! He said they were badly worn and he should replace them on all four wheels! I asked who had authorized him to remove them, he shrugged and said it was a «safety issue» the pads were less than half used so I told him to put them back Immediately!!! I then waited another 35 mins while they re-​installed my pads.
NEVER AGAIN! These MORONS ARE WORKING A SCAM!!!

Wow I love TiresPlus. I took my car to Tires Choice I had a bad experience with them. So on my way home I took my car to Tires Plus. I went in for four tires and they gave me a good price on the 3 year alignment. What I also liked was that they recommended me brakes. And Luis the manager took me out to my car in the bay, and showed me the brakes and showed me how bad they were. All in all I got out happy. And will recommend my friends and family to this Tires Plus. Thank you Luis and the rest of the staff.

Great service always on point been coming here over 2yrs they have a solid team its always good to see familiar faces. Keep it up.

These people are great. Excellent customer service. Fredrico and Luis helped me get new tires and an oil change. The process was painless and stress free. I will be back here when ever I need my vehicle serviced.
They signed me up for a Tire Plus credit card and was approved within minutes.
Thank you Tire Plus.

So — popped by Tires Plus the other day with my Nissan for a summer care checkup — $ 9.99, pretty sweet value. Fluid top off, inspection, rotation, air, all the good stuff. I told them that I was losing air from a tire and would probably need to find a hole and plug it, basic fix.
One hour later, I was called back to the garage by an employee who pointed out low brake pad depth, rotor corrosion, and explained that after checking the problem tire, the diagnosis was of age and wear to the tire, not that there was a hole present. I was advised to replace the front tires, rotate the old to the front, and also replace all four pads and rotors. My gut sinks. I’m between jobs and have less than a grand to my name. Ultimately, it was good to know that I apparently was on the brink of brake failure, but still.
We return to the front counter, check the prices, and the gentleman had rung in a four tire package with four pads and rotors, asking if the price, just under $ 1100 was okay. Well, no, because we just said TWO tires… So it updated to about $ 750. I agreed to sign up for the in house financing, no interest for six months, and after a twenty minute wait I was approved, and gave them the okay to perform the work.
No less than three and a half hours later I’m told my car is ready, after my key was misplaced and an employee was busy hitting on a blonde female customer, getting her number (which he did) rather than helping me get out of the fucking store. So after walking to Costco for a snack, checking social media 100 times, playing clash of clans, and doing a bunch of other pointless shit to just kinda, you know, blow four hours in Tires Plus, I was excited to be getting back to my car and moving on with my day.
As I approached my car, I was looking for the new tires on the vehicle, and for some reason, was having a hard time spotting them, so I asked about it. Oh, THEY FORGOT TO PUT THE TIRES ON MY CAR. So, I was told «sorry, ten minutes, real fast,» and went back to sit inside, now impatiently.
They told me that the next time I need an oil change, they’ll cover the cost for me, which is a nice little kickback, but still, there I sit, staring at a poster on their wall reminding customers that in a 2 tire replacement, always put the new tires on the back of the car to keep good traction on slippery surfaces. That must have been the most ironic thing ever, because after going back outside to take a call and look into the garage at my car, I can see that only the front wheels have been removed. I’m now just standing there waiting for the mechanics to remove the rear wheels so they may rotate the newly replaced wheels to the back, and taking cynical bets with myself that they end up not. Guess what. Nope. The mechanic started bolting the new tires to the front end. Sigh.
I literally walked into the open bay and pointed at the wheels and told them, «No, no, you need to put the new tires on the rear. These need to be rotated.»
«Oh, you want us to rotate them?»
«Yeah! I do! That’s HOW you perform a two tire replacement. You have a POSTER on the wall in your LOBBY instructing that! Maybe you need to move it into the garage!» (Not to mention, rotation was part of the summer care package to begin with, which they apparently we’re going to skip while charging me the $ 9.99 for it anyway).
I was going to let it slide, and not bomb them with a bad Unilocal review. They did offer me a free oil change. That’s a step in the right direction, I guess. Well, I was just bored, looking at my new rotors and tires, and then I noticed that after everything that had happened, they somehow managed to forget to put the valve stem caps back on before I left. I’ll be back to grab my valve covers, but I don’t think I want any of you coming near my fucking car again.
Keep your oil. I’m good.

Stay far away! Crazy scam artists and faulty workmanship. Not one customer left happy while I suffered through this. Left with check engine lights on that we’re not on when I arrived.

TERRIBLE!
Not only do they «discover» mystery symptoms and attempt to unnecessarily up-​sell your desired service, the work they perform is careless and of poor quality.
Save your time, money, and frustration/aggravation…go elsewhere.

Had my one tire replaced in exactly 30 minutes, as promised. All of the staff I interacted with were friendly.
I’m giving them three stars because they recommended things be replaced based on mileage, not based on wear and tear. For example they recommended that I replace my cabin filter and air filter both of which have recently been replaced. However, my windshield wipers, one of which I obviously need a new one (visibly damaged) they did not recommended because no one noticed.
It would be nice to have a competent, honest mechanic but I guess for now I will just use this place for tires.

I need tires but will not go to this location. One time I went in to patch a hole in my tire. They came back and said I had a belt that was going bad that needed to be replaced. I asked if my car was safe to drive and they kind of shrugged. I was so nervous I took my car immediately to my mechanic. There was absolutely nothing wrong with my car. This place is a scam. Also, the plug on my tire went bad. I got a flat on I 95.

Overall, Tires Plus is a solid car repair and tire shop which is conveniently located and fast with fair prices.
Pluses:
–Friendly service
–Lots of options for appointments
–Fast! Guaranteed in under an hour
–Good prices. But please find a word to the wise below
–Honest. They could’ve easily told me I needed back tires and I would’ve believed them, but they didn’t.
–Explanation of issues clear and easy to understand. Not condescending.
–Comfortable waiting room with TV and free coffee and water
–There was an adorable puppy inside when I visited, so I was amused and happy
Cons:
–While prices are good, labor is NOT included in what they quote you on the phone. Be sure to ask for the TOTAL price, including labor.
–They try to upsell you like crazy. Be strong! You don’t need the vehicle assessment, oil change, alignment, blah blah blah
I think what is happening here is a great staff is doing a fantastic job, but the policies at the corporate level leave something to be desired. Stick to your guns and get the full story and I think you’ll really like Tires Plus. Located in front of Costco.

Came in for a 3−4−1 tires special. On top of that, a coupon for ten bucks off an oil change.
So far, so good, right?
I drop off my hoopty, tell the clerk I’ll be back in about an hour. Went for some food and a stroll around Target.
About ninety minutes later, I come back to find that my car is still on the lift. Hood open, wheels off. No big deal. It’s a busy Saturday morning. I’m understanding.
Hour two ticks by.
Hour three ticks by.
At this point, Hoopty Dumpty’s been put back together by all the king’s men, so I ask the clerk how much longer it’ll be. I mean, can’t be long, right? No one’s even working on it anymore.
Wrong! Wrong!
The clerk runs off to find out only to never be seen again. I mean, literally. He disappeared. Gone. Just ran out. I’m starting to think he wasn’t even employed by Tires Plus.
Closing in on hour four, my name is finally called. I pay, ask them to remove some multi-​year alignment thing I’d originally asked for. Why?
Because I’m never going back.

Getting an much needed oil change Tires Plus. Got a quote for $ 22.99 and was super psyched because I also had a $ 10 off coupon, came in yesterday to schedule the appointment showed them my quote and coupon which they finally agreed to because they insisted the quote was a coupon, clearly not as listed on their site… showed up this morning and they will not honor the $ 10 off coupon because the «quote» has the coupon applied even though it clearly is NOT listed. I know i’m getting a good deal but its the principle otherwise I would have went to my normal oil change place who does a great job and excellent customer service, includes an car cleaning and only takes 20 minutes for everything ExxonMobil in North Miami Beach, could of been a new customer but now I can’t get this bad taste out of my mouth for the service nor am i in the mood to argue during the holiday season.
Update after the service is complete.

I needed 2 tires (that means 2 tires were ok when I got there) but when I left I drove away with 3 tires and one tire with a plug in it. They let me drive away with the defective tire still on my car.
I’d complain to the Miami — Dade Consumer Protection Dept but I think Unilocal has more power!