Sprint Store

First off, I have some issues with Sprint and their service that is not related to this location. However, I stand by my one star review for this location and this location only. I came in as I was having some problems with my phone. I purchased the full warranty so if anything ever goes wrong, they’ll fix my phone (of course, if your phone is fully non-​functional, they have to send out a new one. Be prepared to wait a few days, of course, with a phone that’s non-​functional. Good luck!).
The person who waited on me barely looked at my phone, then said they couldn’t fix it as they aren’t a service center. That’s fine, and I have no issue with that. I asked where the nearest one was (as I was new the area at the time — and I was the ONLY customer in the store). He said he had no idea and I could look it up on my (NON FUNCTIONAL) phone. Thanks, buddy. Then he said I probably needed a new phone and proceeded to try to get me to buy one. Why would I buy one if I pay monthly for a warranty? Oh, and he said I couldn’t try to get my phone repaired or replaced there — but I could buy a new phone.

Wow is all I have to say… about Edwin at the Sprint store in North Olmsted, OH. People like him are the reason I have been with Sprint Since 2003. I really needed an honest answer and not someone to beat me over the head with the same ol’ malarkey about what he/​she thinks I want! Way to go Edwin, please someone give him a raise!
I wanted to add 2 new people to my plan… wanted free phones… wanted my rebate… wanted no money out-of-pocket…GOT IT ALL… even addressed, stamped and offered to mail my rebate forms!!!
Kudos to the Sprint Team!