I have found this merchant to be unreliable in word and assertions. I have found this merchant to be untrustworthy as I have attempted to return a phone purchased less then 48 hours prior and contrary to the written included return policy on the receipt the associate flat out refused the return and said she would need to obtain authorization from someone who is in meetings on Wednesday so after just short of .5 hours I left phone in hand on the way to the Bank that issues my Visa Card and promptly filed a dispute for and against all charges(the phone was $ 150.00 and the plan appears to be $ 70.00). I thereafter filed an FCC complaint wherein I was very specific and particular. Saddest part is the Moto G 2nd Ben I purchased from Motorola(world GSM unlocked) was promptly returned to that manufacturer based on this persons supposed expertise… but that merchant even paid the return shipping charges. I would not ever and I mean ever purchase anything from either of this persons stores. I would not recommend him and/or her to a friend, relative or enemy. In fact one of the associates went as far as to try and sell me on the potential of them upgrading their legacy network«this summer»… never ever again! It has now been straightened out. The owner of the business wrote me a day or two after posting my review and made things right. I have since added a couple of stars to my original rating. Moreover I still have hopes that at some-point in the future of gaining economical internet access by wi-fi(ing) my own phone but this will not happen without some one first guaranteeing me that I have access at my residence(a newly built home in a less populated neighborhood). But until then I am back on the search for something that works.