Pizza Hut

Ordered from here two times since moving to North Port, Florida. The first time, the pizza was very dry and tasteless. We noticed there was hardly any sauce at all so called and spoke to Travis. He advised that ‘Yeah, a lot of toppings will soak up the sauce.” As a cook myself, I knew this was incorrect. I asked him «How exactly does pepperoni, onions, and green peppers soak up sauce?» Long story short — after a little bit of bickering, he sent us out two more pizzas but told us we would be charged to add extra sauce in the future as it was considered a duplicate topping. Whatever. Last night, I gave them a second chance. We ordered our pizza online at 5:55 pm and got an email confirmation stating it would be delivered at 6:25 pm. At 7:00, we called and again spoke to Travis. He said the pizza had gone out for delivery over 30 minutes ago. I asked him ‘Will is be fresh and hot?” He replied «Oh It should be. They are kept in a warming box.» I asked him about the time stated in the confirmation email and he simply said «Oh, that’s wrong. It takes an hour and a half to get a pizza when ordering online.» So, at 7:20, my doorbell rings. It’s our pizza. My husband joked «Are you alright?» The dude was like «What do you mean?» Husband replied «I thought you had been in a car wreck!» LOL… The dude then stated «No, I just left the store with this pizza.» That turned out to be a lie because the pizza was not hot at all. It was obvious it had sat somewhere for an hour. I called back and got another person on the phone and he said «Oh my gosh. Yeah, I made that pizza myself well over an hour ago.» He offered to send us another one. This kind of spoiled my husband and I having our pool party having to wait all this time just to get our dinner. Then, they tried to charge us tax and a delivery fee at the door! This store and employees need to be completely retrained. The website needs work also. Their ‘Special Request’ text field is way too short. Also, be aware that their coupons on 2 medium any toppings pizza specials charge extra for «duplicate toppings» like extra cheese. I will order from Dominoes from now on.

While I usually try to say something good about everywhere I go, it is hard this time.
I ordered a pizza and drink one day from thus location. I paid with a check and the delivery driver accepted payment.
I was called 5 minutes later by the store manager and was told that Pizza Hut no longer accepted checks as payment. Rather than just being informative on this issue, the manager sent her driver back to me, took the partially eaten pizza and open drink away!
I was embarrassed in the extreme especially when the store manager was in no way apologetic at all. She had an «oh well» attitude about the situation.
I went so far as to email
and git an automated response for my trouble. Their response said I would hear from the local store to address the issue… over a month ago.
It is obvious to me that this particular manager does not really care about her guests and will bot do anything.
I will bo longer be eating from this restaurant.
On a bright note, the little bit of pizza I got to eat was pretty good. Hence the 2 stars.