Royal Air Systems

After dealing with 2 other contractors to diagnose a significant problem with our heating system (they offered no help) we called Royal Air on the recommendation of neighbors who had had excellent experiences. We did and could not be more pleased. They were out 3 times each time incrementally trying additional solutions so as to control cost. Allen, Jose and Jamie were all involved and exhibited a very high level of expertise. We actually thought there might not be a solution but the Royal Air team continued to pursue, and … the problem was identified and solved. We thought the cost was extremely fair given the commitment in time, labor and parts.
C.F. Lexington, MA

Royal Air fixed my venting system by installing two new damper units. They arrived on time, were polite and professional, and gave me a discount on the second damper unit. About a month later I asked them to visit to see if a whistling sound could be fixed. The service guy, Jamie, found the cause of the problem and went the extra mile for me. He made a slight adjustment and made sure I was okay with the results, offering to reverse it if I was not satisfied. Overall I was very satisfied with the installation in the follow up visit

I always go to Unilocal for reviews before I hire someone to do work for us. After calling a few companies in the area, Royal Air was by far the best choice for us for a couple of reasons. First, they had the most competitive price by far. Other companies told me that our job would be «tricky» and one even said we couldn’t hide the pipes in the walls. Royal air said the job would be very straightforward and hiding the pipes inside would be easy. And it was! They were the most professional and honest company I found on our search for an ductless air conditioning installer. The job was complete in just one day and we are very happy. Their high standards for customer service and honesty is hard to come by these days. I will definitely use them again when we put a/​c on our 1^st floor and I have referred them to many of my friends.

August 2013
UPDATE: Two weeks after my bad experience (see below), I got a call from the owner of Royal Air. He heard about what happened with the Royal Air technician regarding my broken AC, and he cancelled the charge for the service visit and the freon. He was very polite and apologetic about my experience, and pledged that Royal Air would do better in the future. I give him credit for being fair and doing right by me, under the circumstances.
July 2013
Royal Air bombed out with us. Our AC unit has been struggling through an awful heat wave, so I called for an appointment. I was told we could get one the next afternoon, just wait for a call the next morning to confirm. The next morning, somebody called and said, no of course we couldn’t have an appointment that afternoon, what were we thinking? (Bad sign there, but I was desperate.) So the day after that we got an appointment, a window from 3−5pm. I called at 3:30 to check on status, was told the technician was delayed at another job. At 5, I received a call, saying the technician was further delayed. The technician showed up just before 6pm, and checked the AC unit. He was in a big hurry, ran up and down the stairs, wouldn’t tell me what was going on despite my asking. Finally he said he was done, and that he’d added a pound of refrigerant coolant (freon?). I asked whether that was all that was needed, he said that was it. He charged $ 89.99 just to show up, plus $ 92 for the coolant, plus tax. He assured me that the temperature should start dropping within a few hours, and told me to call back if it didn’t. Two and a half hours later, it is still 79 degrees downstairs, and 82 degrees upstairs. It is 84 degrees outside (sun has just gone down), so clearly the AC unit is still not working right. I called back, talked to the guy who came to my place, and he said that was all he could do. When I asked him if he had fully inspected the unit to see if there was anything else not working, he said that he hadn’t done a maintenance check, that that’s not what he was called out for, all he did was add freon, nothing more. He was belligerent and defensive, and I was pretty annoyed. It’s hot as heck in here, and I am out almost $ 200.
Here’s the kicker: I just called another service provider who says they can be out TOMORROW and who charges only $ 30 to show up, plus $ 75 per hour — !! Its pretty clear that Royal Air has ripped me off. And this is after years of business they have gotten changing filters at my condo complex. I am advising our trustees to sever our work contract with them. I would advise you to avoid Royal Air, and avoid being ripped off as I have been.

I’d initially rated their service a 1 for what I thought was a completely unfair charge of $ 83 for a 4 min job of reconnecting two wires (with no additional wire added) that mice had chewed up on my outside AC unit. There already was a trip charge of $ 89.
After contacting the owner about the disproportionate charge, he agreed to follow up with the service technician and get back to me … making no promises at the time. I didn’t hear back so I decided to follow up a few days later at which time he agreed that I should have been given the opportunity to know the cost upfront and thus have the option to decide to perform the repair myself. Since I hadn’t been afforded that opportunity he agreed to refund the service charge.

Royal Air Systems installed our whole home air conditioner. We were very impressed with the cusgtomer service, professionalism and fair pricing. Arthur went through everything with us, explained what we needed and what we did not. Alex was very knowlegable and professsional at the instal. Royal Air was so good that we had them fix a ductless system in a rental unit we own. If you are looking for an honest, reliable, and locally owned firm to install or service and AC, look no further. Thanks Royal Air, you are the best!