FedEx Office Print & Ship Center

Thanks to Preston who took full ownership of my order. 28 printed posters shipping to 28 different locations and Preston owned it. Nothing at all I had to do. Thanks for making it easier than I deserve!

I went there at 3:00 pm today 04/​20/​2016. It was only one lady working there and I had to wait 5 minutes until she finished her call. As soon as she saw the box I was dropping she said «I had to charge you to protect that label. I said sure, no problem. I need the receipt. Then she add oh I can’t do that because the system is not working.
I took my box with me and went to the other office in Colleyville and I did not have any problem. They took my box, did not mention anything about any charge and said thanks for your visit.

This FedEx location is central to a month long saga of trying to get reimbursed for items that FedEx destroyed. The manager here, Juan, is one of the most pathetic excuses for a human being, much less someone worth employing, that I have ever had the displeasure to encounter. Not only did he store an expensive flat screen TV upside down when there were clearly marked up/​front/​back arrows over the whole box, he leaned heavy boxes directly against the screen, destruction I am still trying to get fully reimbursed for.
Not only that, but had I not been watching the tracking details like a hawk, I wouldn’t have gotten several boxes at all, as he directed the driver to return them to the origin claiming he «didn’t have room» in the store. This was going to happen without any notification to me at all, even though he had my number and I had been in the store the previous three days in a row.
When I had to return to the store to fax my claim (come on, FedEx, it’s the 21^st century – you require faxes solely so people will have to continue to pay you to fax them), he just shrugged and clearly didn’t care when I told him I was there because he destroyed my TV (and art, and the frame for my service academy diploma). When I asked about a document the FedEx paperwork required, he had no idea what it was and again, didn’t care.
Finally, while I was rushing to finish the paperwork and fax it off, he locked everything up except a small gap next to the exit, and repeatedly informed me that they were closing, sighing loudly and tapping his foot all the while.
What is wrong with your hiring practices, FedEx? Juan is so incredibly rude, uncaring, and poorly informed. I can’t imagine hiring him for anything other than deliberately trying to turn people away from a store, much less making him manager and putting him in charge of others. It’s the economic equivalent of the Titanic, but with the added joy of deliberately putting a janitor behind the helm.
Even if FedEx eventually fully reimburses me for the damage their employees did to my property, I know for a fact that I will never willingly set foot inside this store again as long as Juan is employed by the company.
Do yourselves a favor, rather than go to this location and pay FedEx for destroying your property while not caring about it, just take whatever you were going to ship out into your backyard, re-​enact the famous Office Space scene and buy a replacement on the other end. You’ll save time, money, and months of frustration, wondering why you have to explain over and over that it’s wrong to hold the customer responsible for damage caused by FedEx delinquency.

I’ve been to this location 3 times. My product came out incorrectly the first time but I didn’t mind because I made it work.
The last two times, however, was awful and will be the reason why I will never return. I was treated poorly the second time. I had asked for something scratch resistant and durable. The two ladies who «helped» me replied with «everything will get scratched and will be worn out.» Well, excuse me, I know that. I recommend those ladies learn more about their products because each material is different from one another. They treated me like I was «confused» and «didn’t know what I had wanted». Which is not how you want to treat a customer.
The third, and last time, wasn’t as bad but the lady did not seem to enjoy her job. I wanted to get my papers binded. Before I could tell her the specifics, she took off with it. I had to call her back and specify which type of binding I wanted. When I told her which one, she took off again! And let me tell you, it was not busy at this time so there was no reason for her to be hasty. So I had to call her back, again, to tell her I wanted a hard cover. During this time, she had never smiled once.
This FedEx Kinkos has the worst customer service I have ever experienced.

Terrible customer service and they have no pricing on there most simple of services.