Finders Keepers For Kids

Awful service: the lady told me she couldn’t check my clothes (I called ahead and asked if I needed an appointment and they said no) because she had others coming in and didn’t have time. She looked me up and down and was just snotty. She finally said she would check them, but it might take a while. The clothes are over priced and they have signs everywhere «please don’t touch if you aren’t going to buy» just not a warm and welcoming place.

The store itself is very clean and organized, and it is easy to find sizes. I have had good luck finding very cute name-​brand clothes for my girls.
However, SELLING to them is quite another experience. I have never had a good experience selling to them. One Saturday afternoon I came in about an hour before they closed. I wanted to sell them just a few things. They told me that they stopped buying things about an hour before they close. But then the associates were just sitting around and not doing any work when they claimed they were «overwhelmed» and had too much to do.
So a few days later I went out of my way to go back. I was trying to sell some crib bedding and was told that they don’t buy bedding. This would’ve been nice to know a few days earlier when they had seen me bring in bedding. Later on I brought in a small bag of summer clothes (they were buying for that season). I was simply told that they could not look at it, when I went earlier in the day and they told me to come back. So needless to say I was very frustrated. I do not live close to that store and it is a very out of my way.
Just beware when trying to sell clothes to them. The clothes cannot have ONE tiny spot, it has to be for the season coming up, and call beforehand to see how busy they are. Also they only take name-​brands. Don’t think about trying to sell them Target clothes.

This place was nicer than I expected. They carry only very clean and stylish used kids clothes. Because of this their inventory is pretty thin, but I dont always like digging through crammed racks of hundreds of outfits just to find one pair of jeans. Prices seemed pretty on target for the quality. I got three things and they were each between $ 5 – 7 and looked almost new.
They even have a little boutique area in the front with boys hats and bow ties, girls hair ribbons and some toys.
They have a weird play area in the back where I guess you can drop your kid off while you shop. But this area was only a plastic baby gate in a square with room for 2 – 3 kids, kinda like a baby thunderdome. I wouldn’t leave my kids there even in eyesight.
They do have a punchcard discount card, buy so many things and get $$ off.

Meh. Their prices aren’t great, but they’re alright. That alone probably would have gotten them 3 stars. The 2-​star rating comes from the [lack of] customer service.
I came in, hauling my 5-​month old in his car seat. I didn’t get any greeting even though the cashier watched me come in. That’s fine, whatever. I looked around and could barely fit my car seat through some of the walkways; I ended up having to walk all the way around most of the aisles and it just felt cramped.
I found some exersaucers I wanted to check out, and since nobody asked me how I was doing or offered to help me find anything, I decided to take matters in to my own hands and get them down off of the high shelves myself (in view of the cashier). She was too busy texting to notice me or offer to help. After taking down three large exersaucers and hoisting them back up by myself (I totally should have left all of them on the floor for her to deal with), I left. I could buy a new one at Walmart for literally the same price. And I bet I could even get someone to help me carry it to my car.

Well I’ve been coming to this store for probably about 2 years. At least before they expanded to two locations. Initially I really liked this store. I ended up selling a lot of my daughters bigger infant/​toddler items that we didn’t want to have to make the move to our house with. At the time I usually worked with the owners son who was awesome with customer service and I always got a decent price for what I brought in. When they opened the second location I was sad to hear that is where her son would be mainly located because it was closer to home for him and he was going to be in charge of that location. I continued to bring things in and did notice that the owner and another employee are extremely picky about what they take back. I figured that it came from my daughter being of a more active age that her clothes were more scuffed up or something but … well let me give an example. I got a shirt and a few other items from them one day when I got a lot of store credit for some items and needed to start getting my daughter the next biggest size. My daughter ended up only wearing once that one shirt ONCE because I never found anything to really match it and tried to sell it back with the next batch of items I took in and it was too «used» … after ONE extra wear from when it left the store and came back and there were no stains. Then other times things I thought they would think were to «used» but brought in anyway with some nicer items just to see they took. I guess it’s just dependent of what is and how full storage is.
On the other end of things I do think some of their pricing is a little high for used. They are pickier than other places in the area so all the clothes are usually in good condition and they have some cute stuff. Yet that also means that at least in my daughters size they have what seems to be less selection … they almost never have shoes in my daughters size… and the price they ask for on some items, like jeans for example, is what I would pay across the street for something new at walmart; mostly because of it being designer or name brand. Which for me personally I don’t care if my 5 year old wears name brand jeans or not, I just want what the smallest price is because she is going to out grow them in less than a year. I will usually pick something up if I know its something I won’t find else where but a lot of times I end up leaving empty handed.
I would still say give them a shot, from a sellers perspective they give a better price on your things than most places so go there first and see what you can get. You may find some gems your willing to get the x amount extra to take the store credit for. I still end up going to one or two other resale places after coming here and usually by the end of the day and two or three stores later I usually have less than a ¹⁄₃ of what I left trying to sell … which at that point I just donate the rest … and a decent amount of «new» things for my daughter.

I am not sure about rude and snotty like Paul said, but I happen to have an AMAZING experience every time that I go. The owners and staff are super friendly and always very helpful! They allow me to put my name on lists for things that come and and always call me immediately to notify me that what I wanted has came in. I think this store is a GEM in North Richland Hills, GREAT PRICES, GREAT SALES, GREAT CUSTOMER SERVICE– anyone that hasn’t shopped here should give FKFK a try– I promise you will not regret it…
Signed,
Avid Resale Shopper
Dawn Kennedy

The selection of clothing is great! Everything is name brand and in good condition. I went in with a small armload to sell back. When I walked in, obviously carrying the clothes in my arms, I was looked at by 2 employees and not one greeted me. Anytime that happens to me it infuriates me! I walked up to the counter and the older lady tells the yound girl, «Can you help her?» I felt like walking out but I stuck it out since I had my clothes to sell back. So that exchange left a bad taste in my mouth. But as far as selection, quality, and prices go… I thought everything was great. Even my buy backs were pretty fair. All they need is to learn some customer service!!!