The Abbey at Hightower

This apartment complex has the worst management and office personnel. Their customer service is horrible. They do not take the time to find packages sent to you. Instead they tell you that they do not have it and to call a 1 – 800 number, even though the package is sitting in the office. The process to pay rent has changed and no matter how you pay there is a fee of $ 2.00 to $ 30.00 but the changes are not listed in your current lease. The online website doesn’t work properly but they are not interested in getting that fixed, only charging you late fees. The gates stay open constantly because they are too cheap to get them fixed properly. The grounds are not kept up, people litter and do not clean up after their dogs. Maintenance has no training as they do not even know how to install a vegetable sprayer. I would not recommend this apartment complex period. I had way too many difficulties when I stayed here. Too many unpleasant experiences with the office personnel and maintenance.

This specific apartment complex looks nice and appears nice for the money you pay but is no different than living in and lower income complex. First off, the apartment complex allows neighborhood kids in through the summer to the pool. With that being said, the apartment complex recently got vandalized with paint on multiple vehicles and the building. The building and concrete is still needing to be cleaned. They offered nothing for the inconvenience of the vandalism. The manager (Denise) is almost impossible to even deal with. Even when you are told to come to the office to speak to her, she will still advise for your name and number and she will call you back. Tara is rude especially when it comes down to asking if you have a package available. The complex is currently going through an upgrade of appliances and floors (wet areas). Black appliances and faux wood floors with faux wood blinds. Even though the lease was just renewed, this option wasn’t offered yet our rent was raised. After inquiring on this, we must wait for the lease to end before that is even offered. There are numerous dogs on this property that are on the «Not Allowed Breed» list. Residents constantly walk dogs off of leashes. Dog fecal matter is in the main courtyard regardless of how many memos the office puts out. The gym has old and used equipment that is nowhere up to date as well as the dumbells that constantly go missing. They just replaced 2 treadmills that are really cheap and not state of the art. The treadmills actually cost $ 299 at academy. Not all balconies are the same size. The first floor especially is extremely small. All in all, for the money you pay, your better off renting a house in the same area. Management of office staff friendliness can go along way which is where this complex fails. Customer service is the least area they are concerned about. Unfortunately the office does not know the meaning of going above and beyond. This complex can give the arguement that they are always at capacity but if you look around, there are actually no other apartment complexes close by unless you go closer to the highways. BOTTOM LINE, you don’t get your monies worth here.
New update, they want you to pay electronically unless it is a personal check but if you pay via the portal, they tack on and additional $ 30 to your rent as a «service fee». The residents that have been moving in are not really what you want to live by. Loud, driving super fast, running stop signs, always outside smoking and watching what you do or having parties on the weekend. Bottom line, still not worth your money. Upgrade the apartments all you want but that doesn’t upgrade your service or what you allow to happen or take place on your property. Also, the «security gates» remain broke and open period.