Enterprise Rent-A-Car

If I could select no stars I would. I made a van reservation for my boss at the Morton Grove location. My reservation was moved to this location without my knowledge because the Morton Grove location does not rent vans. This morning my boss tells me they do not have any reservation for him for tomorrow’s clients. When I called this location to correct my reservation because this is where it was transferred to, I was treated with no respect. I was told they did not have details of my reservation even though the gentleman I spoke with was the assistant manager who approved my original reservation. When I asked for his manager to call me back I was hung up on without giving my name or phone number (this was the assistant manager). When I called to give my name and phone number I was hung up on again by the assistant manager. This is absolutely no way to treat a repeat customer.

I needed to rent a car on very short notice, and this Enterprise location was closest to where I was located at the time.
They were prompt in answering the phone, friendly, and provided a clean, well-​running car for a reasonable price. Returning the vehicle was also easy using their overnight drop-​box.
I would definitely recommend this Enterprise branch to anyone in need of a rental vehicle in their area. The experience is as it should be — uncomplicated, straightforward, done with high quality customer service.

Staff was pushy and dangerous.
I was renting a car there after being in an accident. So insurance was only paying a certain amount. When checking the car out, I got the hard sell to upgrade. And my car was not ready in time, leaving me standing out in the snow waiting, and making me late for work.
Upon returning the car, I was asked by the general manager how the service was, I answered honestly, «pushy». Well then all heck broke loose. I was driven back to the mechanic by the pushy salesman, who was fuming angry, and did not even wait for me to close the car door before hitting the gas. I could have been seriously hurt.
Avoid this location if you can.

Eventhough I did not come in to rent a car initially, the amazing service that Danielle gave me went far and beyond the call of duty this past Friday and I will not forget it for a long time! Thank You!

Car rental reminds me of that bit that Ellen deGeneres does about scissors. The packaging they use is so difficult to get into, it’s always that hard, impossible to open plastic. So what do you need to get into it? Scissors! Which are right there, in the package…
I often find myself in need of a car, however car rental places are rarely down the block. I would really be able get there on my own, if I only had a car…
You catch my drift. I don’t know why all car companies don’t offer to come get you!
Renting from this particular Enterprise was an all-​around great experience. I was called the day before my rental to confirm my reservation (which I had made very easily online), picked up on time, given a brand new car at a very reasonable rate, and was on my way. I loved the Sattelite radio.
Upon return, it took mere minutes to check me out, and I was driven back to my location in no time.
Everyone I worked with was friendly, professional, and efficient.
I’ll rent from here any time I’m in town and in need of some wheels. The pick up/​drop off service is the best!
Now, back to Ellen deGeneres, why is it that eggs and light bulbs are packed in paper/​cardboard, and scissors are sealed up as if in the Pentagon. What is it with scissors???