First Class Care, Inc.

We contacted First Class Care during our nanny/​house manager search and had an awful experience. We requested only people that had a lot of experience (10+ years if possible), we didnt care about rates, and we were assured they had tons of candidates that fit the bill. Over the course of a few weeks we were only sent 3 candidates to review before setting up interviews and 2 out of the 3 didn’t even match what we asked for. When I spoke with the owner she was fairly rude about it (as if it was our fault she wasn’t listening to what we needed? Or didnt have anyone that met the criteria we had?). One of those 3 candidates, on paper, sounded fine so we set up an interview with her.
When the women showed up she was a complete mess. We were shocked that anyone would send this woman out to interview for a nanny/​house manager position. The woman showed up in dirty clothing, borderline rotting teeth, and was talking a mile a minute like she was on speed. Both of my kids started crying when they saw her and ran away. I couldn’t care less what a nanny looks like but basic hygiene and not seeming like you are hopped up on something while taking care of my kids is important.
It was so bizarre that my husband and i thought we were on some kind of hidden camera show lol. What is even crazier is that, First Class Care claimed this woman had something like 25 years of experience in child care, masters degree in education, among other «amazing» attributes.
We went through with the interview since the woman was already at our house and we didnt want to be rude but through our conversation learned that she had only ever nannied for one family for a couple of years. The previous years of work quoted by FCC had nothing to do with taking care of kids or managing a household but were administrative in nature. In addition to learning this person didnt have much nanny experience we also learned that she has 6 cats, doesn’t like to go outside much, likes poetry, and hates driving. I swear I thought I was just dropped into the middle of a Sat. Night Live skit– it was that ridiculous.
So, that was a complete waste of our time (and frankly, her’s as well) and when i politely let FCC know (if i was in charge of sending this lady out for jobs i would want to know…) I was pretty much blown off. If I had sent this lady to someone’s house for an interview I would have been mortified and apologized to the client. Had we booked someone through FCC they would have collected over $ 6000+ from us so you would think they would care about the client experience but nope.
If you are looking for a good quality, experienced caregiver who is used to working with high profile families look elsewhere and don’t waste your time here.

I am a Professional Nanny, and I applied to First Class Care, and went through the whole process to become a Nanny through them. Right away, I found a perfect job for me, close to my house with the best family ever! Thank you First Class Care, and you really are First Class!
Sincerely,
Colleen B.

My experience with First Class Care and Erin Krex has been outstanding. Erin was very helpful, patient, understanding, and willing to answer all of my questions since this was the first time I was having to hire a nanny. I feel safe and confident in my children’s care and even better, my children are happy. I have since recommended First Class Care to many of my friends and they have shared similar stories with me about their experiences. I will definitely use First Class Care again in the if I need to hire someone else.

I had great success with First Class Care! I recently moved from San Francisco to Evanston and know very few people with children. I found myself needing to hire a trustworthy sitter rather quickly. I didn’t know where to turn. With less than 48 hours notice, Erin Krex, at First Class Care, managed to find me a babysitter stat. Time did not allow me to meet our sitter in advance, but I felt good knowing that First Class care highly screens and background checks any nanny or sitter they recommend. My son still talks about «the babysitter» to this day. I found their prices quite reasonable as well. Highly recommend them!

First Class Care found a first-​class personal chef to fit our family’s tastes, needs and schedule. We couldn’t be happier. We worked with Erin Krex and she offers flexibility, prompt and efficient service and great people.