LensCrafters

I read the previous reviews and wonder why mine is different. Yesterday, I had an excellent experience. I was in a bit of a panic after breaking a contact with a unusual prescription and glasses that, as the old joke goes, I don’t look good in. Basically, I can no longer read or see distance in them. And, today, I am traveling where seeing is imperative. The people at LC went out of their way to greet me, work with me to find frames while we waited for a prescription to be faxed, scheduled an appointment to see the doc later in the day and recreated that initial welcome with 3 of 4 different people in the afternoon. I was impressed. I was more impressed by the doc. Her confidence and knowledge made me feel confident. I walked out with new contacts. It took awhile but a very patient and encouraging Annetta (?) helped me learn to take them on and off until I was comfortable enough to leave. Bill the retail manager, helped me with the glasses. There was a promotion underway that allowed me to get the exams for glasses and contacts and buy glasses with the bells and whistles, coating etc to make them lighter at $ 200 less than the last time 4 or 5 years ago, when I bought glasses at PearlVision. The glasses, because they require special handling will take 10 days. I can live with that. I am hoping that my experience means that LensCrafters pays attention to the reviews and have made permanent adjustments to their customer services. What’s interesting is that my opthomologist office referred me to LensCrafters as did PearlVision when I told them I was hoping to get something immediately.

Set up an appointment online. Despite arriving early and filling out the paperwork ahead of time, I’m still waiting to see an eye doctor 30 minutes after my scheduled time. Staff had barely acknowledged me, except to take my name and ask me to wait around, 10 minutes after I arrived.
Poor customer service, failure to be punctual and failure to adhere to appointment schedule.
Most likely I will be leaving before I receive any services.

Glasses in about an hour — or 10 days
While waiting for my daughter I stopped in at the Lens Crafters and found frames that I liked but didn’t have my prescription. They provided a price and I returned with my prescription, went through a fitting — essentially took a couple hours including the return travel to order the glasses. However, the price they wanted to charge included the «premium lens coating» which was about $ 60 more expensive. When I asked how long until I received the lens coating I wanted (and was quoted) they responded 10 days.
In this world of FEDEX and multiple locations (they did not offer to call any of the other locations even after I spoke to the manager) I left without ordering the glasses. They wasted my time.

Make this location «REALLY» as your last choice if you «REALLY» don’t have any other place to go. I wasted my time there, staff DON’T know how to look up for my insurance. One employee gave me a very wrong information regarding the type of lens my son needs. Very poor costumer service. Promised to call me back the next day after unable to locate my insurance and personal information in the data base. No one had called me back, i made three call myself to follow up. 1^st employee stated that he will look into it, never called back. 2^nd employee stated that he will look into it deeper and again stated that he will call me back, never called back. 3^rd call i spoke to Rick… still no clue and stated that he will call me back which make me upset and told him that this time i will wait while he is looking into it, waited maybe for 15 – 20 minutes while on hold. Finally Rick stated that he was able to access my insurance and that my son has «NO» coverage at all and stated that it might be a spelling of his name that was entered from my workplace. What an experience huh! So, on my way supposed to be to the Northbrook Court Lens Crafter, I stopped by at the Gurnee Mills Mall Lens Crafter and asked an employee that we need an eyeglasses and the employee who assisted us was able to locate my insurance information in just less than 5 minutes and not just locate it but was able to provide me information that my son has a coverage. Total time there in Gurnee Mills Lens Crafter in and out was less than 20 minutes. Today, on the 3^rd day after my experience from Northbrook Court Lens Crafter, Pam called me and stated that they finally found out my insurance information and that I can proceed to process in getting my sons eye glasses. I told Pam that I already took care of it at a different location and I told her of my experiences, since she was there too on the day that I came there.
Recommendations:
1. Fire your staff that has no clue of what they are doing
2. Send your staff to a customer service training
3. Hire enthusiastic employees

My husband went in for glasses and was informed we just missed a special that would have saved additional money. I contacted lenscrafters online and have yet to hear back. So much for customer service.

Showed up at 11:15 for a 12:20 appointment. It was my first time so I thought there would be paperwork. No one looked up and said hello because

We did not get a greeting. We finally found someone to help after hanging around 30 mins in the store. The sales rep tried to put me into pricy lens without even asking if I would like to do so. He did not know what he is doing, does not provide a solution when we found out the frames are defected. Worst part, after we finally left the store and found a way much store (also LensCrafters, believe it or not), we found out he used my eye care insurance so we had to call Aetna and clarify everything.
Anyway, if you need a pair of glasses, from LensCrafters or not, do yourself a favor and go to the store in Glenview. The stuffs there are 100 times more professional and friendly.

Awful customer service. Booked appointment online, when I got to the location they had no record of it, waited 40 minuets to be seen. After the eye exam it took another 20 minuets just to get someone to ring me up. They said trials would be here in a week, it’s now three weeks later and after spending 15 minuets on hold there still not in!

This location and General Manager Pam are just awful. Paid $ 679 for glasses a few short months ago — almost 3 to be exact. Went in hoping to get a scratch removed even if I had to pay for it. Was also planning on buying a new pair of glasses today as my prescription has changed. Pam told me that since I did not buy the additional protection plan for $ 39 dollars there was nothing she could do. I said that I was not offered it. She said that I was offered it not once but twice. I asked her what made her so sure. She said the girl who waited on me is real good at offering it. I asked was she (Pam) here and knew this to be absolutely true. She just said she was. Good logic don’t you think ?
Morale of the story — Lens crafters lost a $ 1000 from me today. I will not visit this location again. You should not either.

Came in when it was super crowded to get my glasses adjusted. Got seated and helped right away. The guy who fixed my glasses was amazing, super sweet and fixed them with no problem. I didn’t think he would be as quick and precise as he was because I just took my glasses off and told him they were way too big. Fixed them on the first go. Very happy with their help.

I had a very unpleasant customer service issue. Felt they handled the situation poorly. $ 500 glasses were 3 months old and coating began to come off. They had no scratches or issues with the frames, they offered me $ 25 off new lens. Really? #lenscrafters

So I fell asleep on my glasses… over a week ago. They got pretty mangled, so my hubby took them in right away for an adjustment for me since I can’t drive without them. They came back still a little crooked, and pathetically I’ve been driving around with crooked glasses and tied up in meetings and on the go since it happened. Tonight I finally went in to have them adjusted. I know it was just an adjustment, but I have to tell you every single time I’ve set foot in this store the customer service has been beyond outstanding.
I have new insurance, yay, that makes it possible for me to get my lazy you-​know-​what in here for an eye exam and a new prescription. Not sure if I want to go the route of glasses or contacts, I asked the super amazing helpful gal who fixed my glasses a million questions. She told me about all these new contact options out there if I want to go that route (because I tried them once before and I didn’t like them). At first she told me I looked nice and business-​like in my glasses. My heart sank a little, because I always thought they were cooler than conservative, but maybe she’s right? Good thing they have a 40% deal going on with frames.
So now I have to wonder whether I’m perceived as funky in style or business-​like. Truth is, I might need some new glasses to redefine that. And to figure out who I am, I’ll for sure be coming here to discover the real me. Thanks!
Note: 4 and not 5 stars because I didn’t have any other services done. I’ll be back with a review when that happens!

Had a phenomenal SERVICE experience at this location and I so rarely Unilocal but my first thought was «how can I praise these people somewhere, ANYwhere!» Standouts were Vita — who was a champ throughout the sudden rush — and Dr. Goldberg — who was so easy-​going, helpful, and «on the level.»
I haven’t been to this store in more than a decade but wanted to get my eyes checked out ahead of a big trip and made the last-​minute call with low expectations.
Called Thursday afternoon, they got me in a few hours later. They took my EyeMed, no problem, I got through the pre-​screen fast, exam was fast and informative. I opted to get my eyes dilated for free with my insurance rather than the 40 $ fast scan so after the first exam, while my vision was getting blurrier, Vita walked me through the lens options.
I tried to cut costs by opting out of the anti-​glare treatment and Vita diplomatically told me that since I already had it, I would definitely miss it. She really tried ;) But she respected my desires and left it off. The order went in and I went back into Dr. Goldberg for the dilation tests. I asked her if the anti-​glare was a gimmick and she’s like «no! You will definitely miss it especially when driving and staring at computers all day!»
But she told me they could redo it (within 90 days?!) for just the cost of the anti-​glare … I would just have to wait another hour for the glass to be re-​cut at the time.
I got out of the dilation exam (all clear!) and got my first round of glasses shortly thereafter (much faster than an hour!) and they were so right… Glare glare everywhere… just under the bright lights of LensCrafters it was bad! I should have trusted Vita to begin with ;) So I decided to stick around and take care of things right then and there.
Only problem is they got slammed with customers… People browsing, people picking up glasses, families, two other people who, like me, had to make changes through their insurance because they were changing glasses. I guess they were under-​staffed this night (2 – 3 people) but they did a great job of being as available as they could be to everyone and moving us all along. I didn’t mind waiting especially since I felt at this point they were doing me a favor ;)
They got my order processed and fixed (they had to fix it with my insurance on a Thursday night!), I went to have a couple drinks in the mall, and when I got back, my upgraded glasses were done and perfect! I walked out the store thrilled that I had decided to get my eyes checked. They did great work and used my existing (5yo) frames!
They even called me later because I apparently left 57 cents in the store. That was pretty funny but they sure are thorough over there.
Anyway, everyone was lovely and it was a great glasses experience. They were right about everything, didn’t try to sell me anything I didn’t need — made great recommendations. Good peeps! I will go again.

Realized I needed an eye exam and they were able to take me the same day. I saw Dr. B and she was fantastic. Everyone was very understanding and did not push one type of contacts over another, getting a full eye exam, or any of the «extra» stuff. The gentleman that welcomed me and got me ready to see Dr. B was very kind as well. I told him I’d likely buy my contacts from Costco, and he was sweet enough to write up what the price would be for 1 year of contacts with my AAA discount just in case I decided to go with them. I just wish they took my vision insurance, because that eye exam alone was expensive!

I recently switched from my old eye doctor to this Lenscrafters because they accept my insurance. I was pleasantly surprised with their services. It’s easy to make an appointment online and they’re open on the weekends, which is a huge plus. When you arrive for your appointment, they check the overall health of your eye and they always let you know if a specific test is not covered in the general eye exam and how much it costs. Dr. Carda is really nice and professional and answered all my questions. They also have a great repair service center, which can fix or adjust just about anything on your glasses, whether you bought it from there or not.
My only complaint about this Lenscrafters (located in Northbrook Court mall) is that they do get really busy and are always running late on appointments. Even though the actual eye exam takes 10 minutes, expect to be there an hour– from waiting for an assistant to take you in back and perform the preliminary eye tests, to waiting in the room for the eye doctor, to getting samples of contacts, and checking out.

I have never bought glasses from this location, however…
While on vacation, my daughter left her glasses on the bed in our hotel, where her father promptly sat on them, twisting the frame.
I tried to get in to our optometrist to try to repair the frames but he has such terrible hours, that unless I pulled my daughter out of school and myself out of work, there was no way I’d make it.
So, I told my husband to go to the nearest lenscrafters and see if they could do anything. The technician bent the frame back into shape within thirty seconds! Not only that, but my daughter was given an eyeglass case (a really nice hard shell case, not a flimsy fabric or vinyl one) free of charge. The best my optometrist would do was a cheap plastic case that broke by the time we got home.
I’ve been satisfied with Lenscrafters in the past, but because of the excellent service, I think we’ll be going to the Northbrook location next time we need glasses.