Monograms Today of Northbrook Court

Unfortunately there are not many monogramming places in the North Shore, which is probably why this business has remained open for as long as it has. I recently brought in a fleece that I wanted to have monogrammed for my husband as a Father’s Day gift. When I went to pick it up, I was so shocked to see how small the font was on the monogramming. It is almost unreadable. The monogram is an 8 letter word, and takes up a total of an inch and a half. When I made a comment to her about how small it was, the woman working there just said that there was no mention of font size, so they just matched it to the North Face logo size. I told her no one asked me about font size, and I just assumed it would be proportionate to the size of the fleece (XXL) and at least readable. I am so disappointed now about a gift that I was so excited about, and there’s not much I can do since it is personalized. She could have cared less, and just turned her back to me after she gave me the fleece. I would not recommend this business, regardless of how quickly they can do the monogram. There is another place in Northbrook that does monogramming, but takes a bit longer and I needed my gift for Father’s Day. My fault because I did not plan ahead.

Went to Monograms Today to buy a baby gift. They said it might take an hour, it took only 30 minutes and it was the cutest baby blanket with the name monogramed on it. I had a great experience at this store!

This place has awful customer service on top of high prices. They quoted me $ 20 to embroider a bag when similar places charge about $ 10. However, I needed it within 24 hours and they were the only place that could do it. When I picked up the bag, the name was off center. When I asked the owner, she refused to fix it and said it was as good as it was going to get. Even when she got the ruler out and it showed a difference, she still refused any help. Wish I had read the reviews here prior to going-​do not go here!!!

I have been having things embroidered here for many years… will never go back in there after today. I walked in and was the only one in the store, I found what I wanted and went to the back of the store to make the purchase and have it monogrammed. No acknowledgement, the owner was on the phone talking about some family matter. I stood there for around 10 minutes, walked around some more and went back and stood there. SHE NEVER ACKNOWLEDGED ME… I finally walked out mentioning to her that she obviously did not need my business… well now all my friends will also know about the terrible service I received.

0 STARS!!! I will never spend my money at this business again! I took a shirt to be monogrammed as a gift for my friend who is getting married. I gave specific directions and a picture of what I wanted done. The day before the bachlorette party i went to pick it up and it was completely wrong I almost cried. The owner screwed up it up so badly it looked HORRIBLE and she was NASTY and SO RUDE to me. She would not admit she did it wrong and wouldn’t try to fix the problem. She claimed she had no time to re do a new shirt the right way! WILL NEVER GO BACK!

Normally I go to embroidme, but I had something I needed ASAP and they usually take about a week. The person I dropped it off to was very helpful and nice, she told me it would be done by the next evening. When I called the next day around 4, the woman I spoke to was super rude. She asked what I was checking on, she kept asking what it was as I was trying to explain what I had embroidered. She cut me off several times and got irritated when I corrected her when she repeated the name I had embroidered wrong. As soon as she told me they it was finished, she promptly hung up, no goodbye or chance to ask more questions. I was excited with how fast they got my order done, until I picked it up and realized how obvious it was that it was done quickly. The letters are crooked, uneven, slightly different sized and not all formed correctly. I should also add that this was done on a stiff lab coat, not some stretchy material, so I see no excuse for the poor job. If I didn’t need it now, I definitely would’ve sent it back to be redone or had the stitching taken out with a refund. Overall, I would never recommend this place unless you need something next day, and at that point, you might as well just get iron on letters from a fabric store

I went in to buy a backpack for a big brother gift. When I asked where the bag are the salesperson could only be bothered to sort of point with her chin to the general area. After a couple of minutes she did come find me and ask what I was looking for (a backpack for a new big brother! Just told you that when I walked in!). She suggested a frame, and I explained that I wanted something the child would be excited about, not a keepsake item — a backpack, which my kids love. So she suggested a photo album. I kept trying to nicely make my exit, as she kept suggesting items further and further from what I was asking for.
I ended getting a super cute bag from Pottery Barn Kids, whose website has lots of cute monogramable items comparably priced to Monograms Today. It came out really nice. I will not be come back to MT.

To say this place has terrible customer service is an understatement — both locations, I might add. I don’t post after a single incident. I have been here probably 4 times over the last 5 years and never has anyone been nice or helpful.
I went in there today to have a monogram put on a backpack and Janie (the owner!) snatched the pack out of my hand and TOLD me what I should get. I asked what other options I had and she walked away. When she came back, she had already filled out the order form and said «Sign this.» without making sure she heard what and how I exactly wanted the monogram.
I asked if I could have it slightly lower than where she put the tape (indicating where the monogram will be sewn) and she said no (but provided no reason). I asked her what her name was and told her I found her «mean» and she walked away. Never once thanking or apologizing.
If I had not need this to give as a gift this weekend, I would have walked out. That said, I will NEVER go back.

It was my daughter’s first Christmas and I felt that she needed a special stocking — something that I never had as a baby that I thought she would appreciate later on. I wanted something simple and elegant, with her name stitched on it.
Monograms Today has a fantastic selection of Christmas stockings, and they put her name on it for a small charge. Within a couple days, it was ready to be picked up. It was beautiful and we’ll hold on to it for many years to come.
On top of that, as mentioned in the other review, they have a bunch of other cool things, besides stockings. We also got the baby a pink blankie with a hippo head on it… extra special for a special little girl…

This is a very cute place to go if you are looking for gifts. Tons of great stuff to buy for baby showers, weddings, grandparents, etc.
They offer really cool picture frames, t shirts, robes, albums, lunch boxes anything that you could possibly imagine for monogramming or personalizing. And though I can’t stand stuffed animals… I have to admit that they had some really cool ones.
My son had seen an episode of Curious George regarding saving money. He had his mind set that he too needed a piggy bank. Every store that we visited had the typical ceramic piggy bank. No way… it wouldn’t last a day in our house. The silver or pewter ones that we found were way too small. This store had some really really unique banks. We found a hand made wooden train that stands 2 feet tall with a clear plastic ball that holds the change. To open it, you unscrew the ball with a screwdriver. No chance of breaking. And the cool thing is that you can watch the money go down a hand cut zig zag into the train! This toy has kept his attention for a good half hour. Very cool!