Bama Exterminating Co

I had Bama Exterminating for a few years until I ran into some problems with them being sloppy. I primarily live out of the state of Alabama, but used Bama for my second home in AL. I specifically asked them from the beginning to put my primary home address (located out-​of-​state) as the billing contact. For years, they would conduct the service and simply send the bill to my primary address out of state. I always immediately paid for their services via credit card, usually over the phone, which they preferred. They would mail me the credit card receipt. Well, for my annual ant and terminate inspections this year, I just happened to call them to set up things, and they said, «we closed your account because of failure to make a payment.» I asked what the billing address on file was… didn’t get a straight answer although I would imagine that answer is immediately available. Two days later, I call back to follow up, and the phone representative admitted to the possibility that Bama may have sent it to the AL home where the service was being performed. Also not true, because my mom lives there and sends me all bills that come to the house. The phone rep even had the nerve to say «we were sending the account to collections.» I never even knew there was a bill due! And they obviously make no attempts on their end to keep in touch with the customer. That was issue No. 1. Nonetheless, I immediately paid the outstanding balance and that issue was resolved, despite Bama’s sloppiness and failure to communicate. I am happy to pay whatever I owe (although I have no idea what the outstanding balance was for, since Bama had not been to my home for any inspections in over a year).
Issue No 2., they have an absolutely unconscionable provision in their agreement that says something to the effect of, «Customer must give 30 days written notice before getting out the the Agreement.» The very next sentence in the Agreement says, «Bama may cancel the contact without notice at any time for any reason.» What?!
Besides the fact that such a provision would never hold up in court if there ever were a dispute, it is a completely onerous clause. They’re not selling gold, they are spraying chemicals on the ground, for goodness sake. No need for such an unfair clause. I asked the representative for a reason for such an unfair clause. She responded something to the effect of, «we need that in there for customers who don’t pay.» What??? Well, in my opinion, such language is waaaay over broad for such a limited scenario as nonpayment. Anyway, I refused to agree to it, Bama Exterminating refused to change or delete it, and we parted ways. I signed up the same day with their competitor, who actually ended up being cheaper… and more organized company as well. I have been happy so far.
There is a fine line between a mom and pop operation and a sloppy operation.
On this basis, I would not recommend Bama. Overpriced compared to their competitors and sloppy, outdated non-​communicative billing practices.