AC911

Great company made up of great people. Truly feels like a small town family run biz who care about their customers.
I wish everyone did business the way they do !
Thanks !!!

We called this company over because our Ice machine was having problems. However, the next day our ice machine started working and gave no problems yet we still needed to chemically clean the machine. When the technician came in, I told him I wanted it to be clean and he said we can’t do that now, I am just here to take a look at the machine. He said that I would have to call in and set an appointment to clean it. He also mentioned just for him coming in, he will need to charge an $ 85.00 fee. I called in to tell the manager that we will not pay for the $ 85.00 fee because nothing was done on the machine. He threatened me and said will take me to court and called me a «JERK.» Talk about customer service huh. We ended up paying the $ 85.00 since we are a busy café and wouldn’t have time to go to court and deal with this drama. I don’t recommend this business to anyone because besides the $ 85.00 that comes out of the air, their manager calls you a jerk. Pathetic.

I have been working with AC911 for many years. They are fast, efficient, cost-​effective and very friendly. They genuinely are concerned with doing the highest level work and are honest about providing suggestions that make sense. This company is a rarity in the service world. I cannot recommend them highly enough. Also come here first for a bid.

I’ve had my new system (condenser, blower, furnace, duct work) for 4 months now and it’s rock solid. I shopped around with 6 companies before selecting AC911. The other 5 offered comparable hardware, but the sales reps didn’t take the time to explain why one option was better /​worse than another. Oze Strausman (AC911 owner) took the time, gave me loads of information and earned my trust. When the time came to install the system, his team were professional. When problems arose during install (they always do), the team took the high road and made sure the right things were done at no extra charge. When a subcontractor doing a roofing patch wasn’t available in the install window, they changed my system to a higher efficiency system eliminating the need for the patch. I even saved a bit of money because I could get another rebate with the higher efficiency blower. When they discovered that my coolant pipe (taking coolant from the condenser to the blower) had a hidden crimp, they replaced it at no charge. That was after I had rejected that option in the original bid because the pipe looked okay initially. I recommend Oze and AC911 highly to everyone. The prices are competitive and the service was outstanding. And it doesn’t stop with the install. Oze filed for my rebate with Carrier and answers questions on the system as they arise.

I cannot say enough good things about AC911. It’s a family-​owned business that treats you like family. Their main concern is your happiness with their quality service and, in our experience of 30+ years in the Valley, there is no higher quality service to be found in this sector. We took three bids for a new central air conditioning unit (Sears, Costco and AC911) — AC911 was the hands-​down winner. They exhibited more knowledge about air conditioning, a more thorough approach to providing the best kind of air conditioning, and the equipment we received (Carrier Performance) ended up being less expensive and of a much higher quality than either Sears or Costco were willing to provide. Amazing people, amazing service.

Prompt courteous service. I was so impressed with the job they did fixing my wine cellar; I then hired them to do yearly maintenance on my air conditioning/​heating units for the house.
I couldn’t recommend them highly enough.

I bought a nest thermostat for my house and they did a great job installing the thermostat. They came out and analysed my AC unit before wiring onto the thermostat unlike 2 «nest approved» professionals that came previously. Very professional and knowledgeable. Thank you.

I have a nice wine cellar. My cooling unit died, and it was warm out. The folks from AC911 were there for the rescue job. They talked me off the ledge, they scoped the project over the phone, and when my replacement equipment arrived, they were there to install and get me «loving my wine investment again».
These guys do a great job. I’d be happy to talk to anyone about what they did and how they did it, all very first class.