Bank of America

Horrible horrible horrible, there is no other way to describe this branch or the lady that was in charge of the tellers today. I was about to open a bank account but I rather take my business elsewhere

Unilocal Challenge 2016: ¹⁴⁄₁₀₀ —
This is different from the other BofA’s I’ve been to. The first thing I noticed was the parking situation, which is against the wall parallel parking. It definitely makes for an easier in n’ out. Inside, it’s compact, with only four teller windows and one merchant window. No line jumping! There’s a difficult to get past barrier that makes it difficult to go under or over. The kiddies will hate this feature.
A new «Talk to a Teller» is also new and it’s at the indoor ATM’s, all three of them. There are six desks for customer service reps. Home loan rates were at 4% and refi rates at 4.125%. There were two walk up ATMs outside. As for Drive-​thru ATMs, there were also two of them.
The whole set-​up is compact and efficient while incorporating some new features. One of the better BofA’s that I’ve been to.

This bank needs both of their drive thru machines to be teller assist. this is rediculous, been in this drive thru for 30 min. already.

Went in today with a huge stressful problem!
Nivia Perez and Lauren Guzman TOTALLY HELPED ME OUT! You ladies RAWK, and B of A is very LUCKY to have you!!! THANX again!!! :)

After hearing over the phone, how discouraged I was from my Chase experience, Lauren Guzman came to the rescue! She took me immediately & was so knowledgable & efficient at opening a business account for me. I’m happy I left Chase & went over to Bank of America! Thank you for your help, Lauren! My mood improved substantially with your help!

The only reason this place has 2 stars is because of their drive thru, which I find convenient.
They canceled my card without notice due to my account being «compromised». They failed to mail me a new card so I had NO access to my money & im leaving out of town tomorrow. They tell me I need a temp. card until my new card gets here so I drive out here to wait an hour for a simple temp. Card.
Not only were they low staffed, but one banker had their customer outside for «air» for the longest when she could’ve just gave me the temp card within that time. It’s called being time-​efficient but they obviously aren’t aware of that. This is so inconvenient & a waste of my time & day.
I wouldn’t even be here if they knew how to do their job in the first place.
Oh & the place is infested with flies, all I can hear is buzzing in my ear while I wait
— not a happy customer

Went to this particular branch of bofa yesterday and went through the drive through ATM machine (the one against the wall) made my normal check deposits and as soon as I was asked to put my checks in the machine just froze and the screen went dark!!! I was like wth !!! I decide to wait and see if it was gonna come back on but no luck!!! So I parked my car and went in the branch!!! Here’s what I found out… My deposit never showed on my account !!! My check is in the stupid machine and nobody is able to get it or fix it for me!!! The only person that has access is a 3^rd party that bofa hires to take care of their ATM. I have to file a claim with bofa which will take 10 BUSINESS days before it will be resolved!!! The most ridiculous think I ever heard!!! So when you go to the atm machine be careful!!! And they are now trying to do a virtual assist where you go into the branch and deal with a so call live person and what happens if the power goes out and all of your transaction froze?! File a claim and wait 10 business days for your $!!! There’s got to be a better solution than this …

I have been going to this BofA for years. It is consistently a pretty good location although at times (during the holidays and Fridays) it can be slow. There is PLENTY of parking in the back. Azza Osman used to work here and she offered the best costumer service. Just got some help from Arman torosyan and he was great in helping get new debit cards for my account. It is a little north of the corner of parthenia and balboa.

4 ATM machines 3 of which are broken, I am literally in line with 5 other people as we speak to use machine, let alone the amount of cars that are waiting outside to use drive thru machine. No one is coming out to assist us, or anything. Parking here is horrible I’m always scared I’m going to get into a fender bender because people pull up like crazy onto the drive way. Definitely not a BoA to come too for quick, fast, and reliable service.

I live right down the street and I travel 10 or more miles away because this bank to me never has anyone working. The wait is always for nothing I don’t like this branch.

Can I give negative stars?
Went to this Bank of America location on July 3, 2013 to cash a $ 2,500 check. A courteous Bank of America teller asks me in what denomination I want the funds. «One hundreds,» I say. She counts off the money and puts it in an envelope for me and hands it over.
I head directly to my Credit Union to deposit the cash. It’s business as usual until the Credit Union Teller starts inspecting one of the bills. She walks away and speaks quietly with a colleague, then returns and informs me that the Credit Union must *seize* the $ 100 bill and send it to *Homeland Security* because they believe the bill is *counterfeit*! It will take from several weeks to a *few months* before they receive notification about the bill’s authenticity. If it’s an authentic bill, they will credit the money to my account. If it’s counterfeit, «You’re out 100 bucks.» She then deposits $ 2,400 of the $ 2,500 I gave them. Thanks.
I head right back to explain the situation to the Bank of America staff and to lodge an official complaint. I tell them exactly what happened and point out the teller who completed the transaction. A very understanding Bank of America employee «elevates» my case to another department. They will respond by July 10, 2013. Great. So I wait. I receive a call on July 9 — the Bank of America Representative informs me that my case should have never been elevated to them; there’s nothing they can do. Go back and talk to the branch, they tell me. What a waste of time.
So now it’s July 12, 2013 and after more failed attempts at resolution, the Bank of America branch manager finally calls me and says there’s nothing she can do — I should have inspected the money before I left (because I’m a counterfeit money expert?), the bill was not counterfeit because they sent it through their machines to verify (the machines never fail?) and there’s no way to prove I got the bill from them (I haven’t had another set of $ 100 bills in my possession for months).
Clearly either a bank teller or a bank machine completely failed, and I’m the only one losing out or receiving the blame. A bank is not a place where you should get fake money.
I want to make sure this doesn’t happen to another customer. If I find out the money was NOT counterfeit, I will update this post accordingly and write a new review on the Credit Union. If I find out that Bank of America released counterfeit money and they do nothing to resolve it, I will never trust them again and I highly recommend that you don’t either.

This bank has shady business practices. To steal a line from a friend of mine… I’d rather keep my my money under a mattress. It would be safer there. Case it point, I went to close my account and instead of doing so, the bank rep left one penny in the account. Next thing I know, I receive a statement a couple weeks later stating my account was overdrawn because of monthly maintenance fees that had been charged. I ended up wasting almost an hour on the phone trying to clear up the mess and still ended up having to physically go to the bank. After waiting a half hour to speak to a manager, I was told that the account closure was pending and to call the following Tuesday to verify the account was closed. Really?!?

This is the one. The only one I will drive to to do ALL my banking. I walked in yesterday to open a new account. They ALL aked me how I was doing that day … sooooooo customer service oriented and helpful! Kudos to the manager Ms. Perez (can’t remember her first name right now). Setting the stage for excellent care for customers. The representative who helped me Martha Uturi … AWESOME! So helpful! I was sooo upset with the rudeness from reps at the 10 200 Reseda Blvd-​Northridge branch and actually thought of pulling my money out of BofA after decades of being a BofA customer.
But this location … the people who work there, restored my faith.

fastness!

I mosly just come here for the ATM’s. Not sure how the reps are inside. But the atm’s work just fine. lol

Four ATMs, two in front, two drive through.
Nice inside and good customer service.
Plenty of parking. No complaints.

I was seriously going to leave Bofa because they were charging me 9 bucks to keep my account. I was super lazy after two years i finally decided to close my accounts. I was going to my last check deposit and signaled a lady to cancel my account. I wanted to see if they were going to deliver the customer service which i was looking for. Cheron was the banker in training (but she had prior experience in chase and other insurance companies)
She was relatively new there but still know what she was doing. After I was bragging about Wells Fargo tellers were excellent she said the tellers rate was moving up the ladder was fairly high. So it’s no wonder I don’t see regulars for more than six months to a year. Always changing and moving up. Anyways Cheron asked the basic questions about my banking needs. I simply ask can i make a savings account and make both accounts free. She put the 25 dollar transfer fee from checking to savings. While the process was going on. We made great connection, she was into dancing and so was I. I seriously thought she was a manager, but she was just in training to become a banker. I kept my accounts and what got me sold is that she said I’m your banker and I will personally take care of you. I like the fact I was in good hands. Cheron you did an awesome job, and ill make sure ill refer anyone who needs a bank to my roommate to chase or who wants bank of america. She will get those referrals because she is that awesome. Good job Bofa for finding Cheron.
It’s not the brand why people stay, it’s the people who represent that company is why people stay.

Despite the enormity of this bank, the personal service is always first rate. With a little care, one can avoid most fees.