Broken Drum Insulation

Such an unprofessional company. We had scheduled an appointment and they no showed. The people that work there are extremely rude and incompetent especially Beverly. My husband and I are Developers and will be sure to tell everyone about your unprofessional company. This company is not even worth a star but I had no choice but to give them one in order to write this review. WARNING: DO NOT BOOK WITH THIS COMPANY!!!

Chip was very professional. Very reasonable price, prompt, did a great job with no mess and coordinated with roofer to do full blown in insulation. Highly recommend.

I would not recommend broken drum insulation. Although Chip and Bob Wood were accommodating and courteous, One of the main reasons for this review is because of the treatment, miscommunication, and rudeness of the main intake secretary named, Beverly.
She was very belligerent, not listening to our concerns, and miscommunicated much of the scope of work to the insulators. I’m not sure why a company would keep someone that who so detrimental to a companies business – it was utterly painful to speak with her as she argued, spoke over me, and even mocked me. She is very untrained (and unwilling to learn) in the area of customer service.
I would not use this company just because of her alone.
Normally I would not point out every single flaw of any companies’s work. But after the unacceptable treatment of the intake secretary Beverly, I will do so
After insulating our house at the particular places that they were contracted to do, they had to come back more than once to fix what they missed. They even tried to insulate using old insulation we had in our garage that we bought a while ago from Home Depot to put in one of the walls that they missed. Also they missed several areas in our attic as well.
There are much better and more proficient insulation companies to use. I would never recommend them to anyone.
There is no reason that anyone should be subject to the ill-​treatment of an intake secretary like Beverly of any company

Chip is a gem. The person answering the phone named Beverly is not. They should have someone else answer the phone, since that’s your first impression of the company — who has good customer service. If you hear someone on the other line who is sulky and not amiable, then that will give you second thoughts in hiring the company. She asked a lot of questions about what I need, but then when I say the answer, she’d correct me in a very condescending voice, as if I’m stupid not to know the difference between insulation types.
If you can get pass the initial impression of the office reception, then you could hire them. As I have said, Chip is excellent. He would answer any concerns or questions you have. I just wish he would also be the one to answer the office phone.

My experience with Broken Drum was a good one.
Chip took his time, looked over the job, and explained all the options.
Although I was pretty sure I wanted the old insulation removed, BD nonetheless provided me with two options (leave it, add more OR remove it and replace) in the proposal. This was thoughtful (budget considerations) and smart (customer makes the choice). I had also inquired about blow-​in wall insulation. They suggested I do thing in steps, warning that the wall insulation project would be a little messy, and would leave holes. They were right — the R30 in the roof gave me the improvement I needed. I respect that they didn’t just do the additional work to get the additional money.
The project turned out to be more involved than any of us thought, owing to debris left in the attic from removal of wood shake 30+ years ago. they switched gears, brought workmen to the site, and did the extra work to get the job done to spec.
I work in the Safety field, so I watched the guys like a hawk to make sure they wore appropriate clothing and dust masks. They were doing the right thing every time I checked.

They are very nice and accommodating, and in the end, did a good job. they were neat, and professional also. The only issue I had was that upon inspection of their work, I noticed that they had only cut holes across the bottom half of the wall, and missed some areas on the upper half. I asked them to cut more holes and do the top half of the wall. They were very cooperative and finished the job to my satisfaction.
They ended up doing a great job, BUT anytime you use a contractor, it is very important to inspect the work yourself, and ask questions if something doesn’t seem right.
What makes a good contractor is one that is cooperative, and willing to fix their work if the customer is not happy, and in the end, does an excellent job.

Broken Drum came out and gave me a thorough explanation of what needed to be done and how much it would cost. I had two other estimates which were close, but a little higher and i didn’t get the entire explanation that i always insist upon. So i accepted Broken Drum. They arrived on time, were careful nor to damage anything in or out of my house and i was totally satisfied. I recommended them to friends across the street and Broken Drum will begin on their home next week. FIVE STARS, no doubt about it.

Back in July 2012, I left a glowing report about Broken Drum. Since that time, my cans lights apparently have been overheating & then they shut off until they cool down. They did not put protective collars around the openings so that the area around the lights was kept clear & the lights wouldn’t overheat. They have been out twice to try to fix the problem, but there has been zero change. I’m afraid that someday, when we try to sell our house, this may be an issue. Doesn’t anybody care about the work they do anymore?
January 2013… Lights are still going off and on.

I just had them come out to do my attic. They were great to work with, went that extra mile to make sure I knew what I needed to know, and made sure I saw everything they did. That included a trip to the attic and a walk around after they were finished!
If I ever get another house, I will most definitely use them.

Broken Drum Insulation was a joy to work with. Ron came out and gave me an estimate on the price for blown in insulation (which turned out to be cheaper than if I bought roll insulation from Home Depot, and me doing all the labor). He then proceeded to inform me of SoCal Gas’s incentive policy ($.15 per sq ft) as well as tax incentives. They came within an hour of when they were supposed to and finished in half an hour. It was very easy and very professional. They also helped carry a bunch of junk I had in the attic down before they started installing the insulation. Thanks so much!

These guys are laid back, easy to get along with and will take care of all your wall insulation needs. They do new fiberglass insulation and the blow in for existing walls (but that requires lots of holes that will need to get patched later). They are licensed and their prices are competitive. They go all over So Cal, I assume. Someone will come by and give you an estimate within a couple days, and if you want to move ahead they will schedule you a week or two out…