Dunn-Edwards Paints

I am extremely dissatisfied with this store! My experience was so bad that I had to go out of my way to actually write this review (which I never do, but I do not want this experience to happen to anyone again, especially females. Heads up!).
After stripping my in-​laws front door three different times and repainting perfectly, before finally surrendering, I found out they gave me paint that was never going to work from the start.
Then, to top it off the company headquarters emailed me saying they were so sorry and never got back to me after they asked me to send my purchase total.
Very disappointing on how sexist they are with females and taking advantage. They gave me the most expensive paint to start off. They never offer me a second choice.
Here it is in December and this all happened in about June. I still haven’t heard from them to this day. I will never shop there again. If I could give zero stars as a rating I would!

The absolute worst customer service I have EVER experienced. I thought maybe there was a camera on me and this was some sort of joke. My husband is a contractor with an account and they are plain disrespectful and obnoxious. Go to any other branch. Run don’t walk from this location.

Avoid this particular Dunn Edwards store. Go to Stevenson Ranch for what a DE store should be. The front desk clerk or manager should be fired for rudeness and incompetence. The worst customer service I have received in any establishment that u can remember. Normally I’d joke about my reviews but his place doesn’t even deserve that.

The workers are rude and there is no customer service. After paying I asked how how long it would take for 5 sample colors and got a response of «I’ll try my best». Four customers after us had left with their paint and 1hour later, I was told it’s ready and I’m still waiting for another 15 minutes. They then tell me one of the paint colors is not working. Really?! It took them over an hour to tell me?! They obviously don’t care about their customers!
When I got home one of the samples had the wrong paint color!

Paint didn’t match the color from a couple years ago, but the manager here was fantastic in fixing it for us. I was really impressed with how Rocky handled customers as I was waiting. A note about the service — this chain is much more geared towards contractors than consumers, which could be where some of the complaints are coming from about service. They’re not the type to help you pick colors and talk decorations.

I would never due business with this store paint clerks are rude no customer service this place should be shut down. I would recommend Sherman Williams better selection.

The guy that works there (I’m assuming the owner) is totally rude. When you tell me the paint will be ready in an hour, I expect it to be ready in an hour. AND THEIR PAINT NEVER MATCHES THE SAMPLES!!! Boooooo

Come on guys… ordered a gallon of paint, was told it would be 5 minutes. I had to run a few errands so I asked if I could come back and grab it. I was told it would be ready…30 mins later went back to pick it up, they had not even started it yet. I was annoyed because I was on my lunch break, the woman at the counter apologized (she was very nice) in front of what looked like a manager. He didn’t even look up… I realize things happen and I am very understanding when it comes things like this but to not even acknowledge a customer… poor customer service.

Dunn Edwards used to be good, now it’s just a hair above Behr or Valspar. This location is terrible and the manager is a moron. You want great paint? Go to Sherwin-​Williams instead!

Had a great experience at this particular Dunn Edwards. I already knew which colors I had in mind… the representive was very helpful. I picked up two 5 gallons of paint for the outside of my house and a gallon for the molding. All of which were sufficient for the job.
The gentleman helping me even laid out cardboard in the back of my car so i wouldnt damage my seats… and he gave me a discount!
Recommend

I’ve been recently remodeling my home with my husband and we’ve been coming to Dunn Edwards for the past month or so. The associates have been super helpful with my indecisiveness towards paint colors lol. The price of their paint is a little bit more then the big box stores but we are for quality and not for saving a buck when it comes to our investment. Plus they offer courtesy discounts and have more then enough grades of paint. My father in-​law had his house painted with Dunn Edwards paint over 20 years ago and finally had the exterior repainted 6 months ago. Now that’s durability! One bit of advice: don’t go after 4pm because that’s when it looks like a ton of painters come in and shop. Overall I like my little neighborhood paint store =)

I can’t believe this place stays in business between their shotty customer service, short hours & crappy paint selection! We showed up 20 minutes before 5 (closing time) and they wouldn’t do a paint match for us! Headed to Home Depot directly afterwards & had the color I needed matched exactly & mixed up within 5 minutes! AND the paint was cheaper! I would NEVER shop here for paint or supplies!!!

Where else are you going to get an eye match done in 25 minutes? Lowes? HAHAHA!!! When your ready to step up to superior paint and knowledge that is ten times better then any big box store come here.