Guess Incorporated

I’ve basically in the store more than a few times in the past few weeks. I wanted the Cate Quattro G Satchel with matching wallet for my B-​day and i love that they took the one out of the window display (as many stores don’t do this). They wrapped it up and it was a done deal. Then after black Friday i saw the same purse and wallet on sale and went back to the store and the sales clerk instantly said «yes, we will honor the difference» and gave me back the difference of the purchase price. Love it!!! so with the $ i got back i bought myself a long awaited white button blouse and just ordered the Milo Python Top Handle Bag online in Chalk (they didn’t have it in the store). Honestly, i love Guess and always have. The sales team was very friendly, wiling to help and very interactive (not just pushy to sell). xoxo’s

What a shame, great product horrible customer service. I will never shop guess again.

This is my second review of the Guess Store. I have to admit that my experience returning the items was more pleasant than the last one. Don’t get me wrong: whenever you come to Guess to spend your money and buy something — customer service is great! They treat you like royalty! The problem is when you decide to return the item. This time around I was helped by the store manager (unfortunately I do not remember her name) who was very helpful and was able to explain the store policy with a smile and helped to solve the problem. I am not a fan of the Company’s [Guess] return policy and believe that the company should change it to make it more customer friendly. If you still decide to shop at Guess it always helps to talk to the store manager when you buy multiple items so when you decide to return them she can accommodate you.

Edson tries to steal by refunding less than what you pay. I called the corporate store and they said that what he told me was false and I was entitled to get the adjusted price showed on the receipt. Edson just wanted to refund 20 dollars less than the sale price a day after for no reason. Both managers I spoke with were sgocked at what I was told.

I was taken care of from all the employees in the store. I know they were slammed by the Black Friday shoppers and I totally respect that. They did not even lose their cool when one lady was having an attitude because they ran out of bags & had reminded the customers that it was «until supplies lasted.»
I bought a watch. A beautiful navy on navy with crystals around the watch dial and inside. I collect watched and I couldn’t believe that it was on sale. I see why though because of the new denim line which I also want as well. I again was very pleased with how everyone treated me and I will be back to this specific store and not other Guess stores. Thank you all for making my day easy on a hectic day.

The reason I am giving a one star review is because of a customer service during a return of an item. Just be nice and trust your customers. I do not ask for much. Just a friendly attitude and that is it.
Failed in both.

The ladies that work here are great! So is the one guy I see here all the time. Great customer service and the store is always in great shape. They are so helpfull too. I’m a little lame when it comes to picking out clothes. So what I like most about this store is that the ladies working here always ask me what I’m looking for and I tell them and they are great at helping me pick out an awesome outfit.

Their customer service is usually pretty good. They’re extremely friendly and will answer any of your questions, despite their only being like two associates working at a time.
The store is usually empty, which makes shopping a little more fun and less of a hassle.
My only complaint is that their sale items are still extremely overpriced and don’t even seem like they’re sale because there are never any additional markdowns on these items. Why even put them on the sale rack then?