Reflection

They have cute shoes but terrible service. How is possible that they gave a pair of sandals that weren’t the same color, or size. Bought these before an event I was supposed to go to and was not able to wear them. DO NOT RECOMMEND. Employees are lazy. It should be their responsibility to check if their customers got the right pair of shoes.
DO NOT SHOP HERE.

Make a note that a «manager» or supervisor has to be present for a return and they only have one who seems to be on lunch every time I come. I’ve made 4 trips to the mall in two days trying to return a pair of shoes. (I had the receipt and my credit card).
Horrible store policy and inconvenient to any customer. Terrible customer service– will absolutely not be coming back. I don’t know how they stay in business. Try Cathy Jean two stores down or Love D downstairs; do yourself a favor and stay away from Reflection Shoes. Unless you want to waste your gas, time, and money.

Love the great prices! Girls are a bit lazy here though! Stay off your phones and maybe customers would be 100% satisfied

Oh how I wish I could give them a 0! I have never experienced such terrible service from a manager, on top of that the shoes are horrible! You really do get what you pay for over here. Their shoes are the most UNCOMFORTABLE I have ever worn in my life. they’re fine for the first 15 minutes then you wanna chuck them across the room. Do yourself a favor and go to DSW shoes across the street and pay another 10 – 15 dollars for a comfortable pair that you will actually wear.

SUPER rude employee. Screw this place. Would give it 0 stars if I could.
Any establishment, if you sell me the last pair of shoes that were on display and the bottoms are dirty and obviously worn around I am going to ask for a slight discount. It just doesn’t feel right paying full price for new shoes when I am not receiving new shoes.
So I waited in line for like 10 minutes as the employee working behind the counter (I fondly remember her as Fat Cow) took her time helping out the customer in front of me, which was great! She seemed very nice, very attentive, and was speaking to them in Spanish since they obviously didn’t know English. Awesome! :D
MY DID HER ATTITUDE CHANGE WHEN IT WAS MY TURN AT THE COUNTER WTF? I nicely asked Fat Cow if they offer discounts since this was the last pair and it’s very worn and dirty on the bottom. I was expecting her to say something along the lines of our policy doesn’t allow that and apologize for not being able to comply with my request. I would have still bought the shoes if they were professional about it. INSTEAD Fat Cow gave me this attitude of don’t waste my time, there is nothing wrong with these shoes and tried treating me like I was retarded. She told me the shoes were barely worn, it’s clean and looks new to HER. She didn’t even really look at me as she was talking. I was like seriously? You really don’t see anything wrong or dirty with these shoes? But Fat Cow kept approaching it as if I was crazy and that the shoes are sooooo not dirty, which speak VOLUMES about her own personal hygiene if those are her standards for cleanliness. She told me I don’t have to buy the shoes and that no one is forcing me. Thank you Captain Obvious (a.k.a. Fat Cow). It was only a simple request. I honestly wasn’t expecting an employee to pretty much tell me not to buy things from this store. Since you insist, then no I won’t buy anything and I won’t ever come back. I’ll make sure to tell all my friends. Thanks.
Honestly unsure if it’s cuz she’s racist or if she was tired out by the previous customer but it was unacceptable. I shouldn’t be treated like crap just because of a simple request.
I’ll go to Love D over this place anyday. Love D’s employees have always been nothing but awesome. Seriously, screw this place. They all get their products from Fashion District anyways, just go there or to Love D. We’re not exactly short on shoe stores to shop at here. –_–

Great shoes for a low price! Love this store!

this is my favorite shoe store~! they also have lots of cute accessories such as bags, hats, jewelry etc & good prices too! awesome little store!

Great little shoe store in the Northridge mall. Super great prices and styles. There are also tons of accessories including jewelry and purses.