This Is It – By Macy’s

No stars for this store! (1 star only because I have to) It’s the holiday season and there is only one person working the register, with over 20 people in line… are you kidding me??? I stood in line for 45 mins to only have my order screwed up. Couldn’t use my plenti points because the worker by passed the opportunity on the register, then offered to cancel the entire transaction and start over… Hell No Lady! She didn’t apply the WOW pass coupon like she said she would. This place is a joke! Macy’s, don’t stay open until midnight if you cannot properly staff your stores. Bite the bullet and lose the extra hours of business. Macy’s is doing a disservice to its customers.

I went to Macy“s and was treated well at the Bobby Brown counter. Thankyou Velia (hope I spelled your name correctly. She is very talented and kind! I had a free no per chase for Esstee Lauder. When I. Went to get the free item she told me I would have to buy something. The slip said free foundation sample. Even when I. Continued to say it is free. She said I would have to buy something. I walked away really confused. I probably will not go to that counter again!

I have been patronizing Macy’s stores since I could walk. Their sales used to be beyond incredible. Now, there are so many restrictions and «can’t combines» with the discounts offered that it is hardly a sale, given that non-​sale prices at Macy’s are beyond ridiculous. I just don’t find the good finds that I used to, particularly at this location.
I recently shopped there on one of their Wednesday Super Sales, buying only 4 items. When I got home, 2 of the 4 items still had their security tags on. I went back to the store on a less busy day, to the register from which I made my purchase and asked to speak to a manager. I explained my situation and the woman who listened realized that she was the one who left the tags on. She was extremely, extremely apologetic. She called the manager and he took care of the situation very much to my satisfaction. I was pleased with how everything was handled and by everyone who assisted me. Good customer service goes a long way.

This Macy’s is my favorite Macy’s ever! They carry all of my favorite designers. They have the largest selection of shoes (they carry ecco, too), high end jeans, dresses, petites, makeup, purses… etc. They do free alterations when you buy jeans, in fact, they do just about everything for you. The salsepeople all pretty much know me, and take special care to be extra helpful. If you frequently shop, shop here. You will be treated like a V.I.P. Helpful hint: the bottom floor is where its at!

Macy’s decided to move their juniors section to its own separate store, which I can see the benefit of… but everything in the store sucks. A lot of it is trendy high end: this is the place to go for Baby Phat, Roca Wear, Ecko, etc. And this is the place to go if you like your skirts short and your dinner puked up. I NEVER find anything there I like. The store’s name is apt… but it needs a question mark at the end.