Pizza Hut

This pizza but doesn’t even deserve ONE star.
I ordered two thin crusts just last night. One pepperoni and one Hawaiian style.
I honestly cannot believe how horrible they were. They tasted like cardboard. Absolutely no flavor. So disappointing that I was going to give the pizza to my dogs and my dogs wouldn’t even eat it!
Now, what does THAT say about quality?
Never ordering from there AGAIN EVER!

The customer service here is awful. I went a few days ago and had the pleasure (insert sarcasm) to deal with Marleny or whatever her name was. Clearly from other reviews, she isn’t just rude to me.
I arrived to pick up my pizza & wings and when she had given it to me, I asked her for the ranch I paid for and her response was, «You didn’t get one» and walked away. I showed her my receipt and then she rolled her eyes and gave me it. I then asked her what other types of dipping sauces they had for the food and with an attitude, she said, «well what do you mean dipping sauces?» Then I said, «well… To dip my wings and pizza in?» She then pointed at the menu and said «you can look there.» I proceeded to ask her if I could purchase an extra side of ranch and buffalo sauce. When she brought them out to me, she threw them on top of my pizza box and started walking back to the kitchen. I told her to have a nice night and she didn’t respond. So I said again, «have a nice night» giving her the benefit of the doubt that she might not have heard me because of the ovens and she just responded with «yeah yeah enjoy your food.»
Instead of reacting there, I got home and called to speak with a manager. When I tried, whoever answered (a male) tried telling me that only 1 girl worked that day and it was in the afternoon. I told him that I was just in there and saw 3 females working and he stayed quiet and I proceeded to ask for the manager and he finally handed her the phone. I spoke with Amanda. When I explained to her what had happened, she apologized on behalf of Marleny’s terrible customer service and gave me credits for my next purchase. She handled the situation very professionally.

Today my girlfriend and I decided to try the new Knot Pizza. Turns out that was a bad idea. When we got the pizza it looked the «Knots» were just thrown on the the pizza. As soon as you pulled off a «Knot» all the cheese and pizza topping would fall off the pizza too. The crust was also super thin and looked nothing like the commercial. Will never order again. Horrible!

I called to order pizza and was told I had to pay in cash because it was my first time ordering from this location! Most people do not carry cash! I job st moved to this side of town and will not be ordering from Pizza Hut to deliver to my home! Dumb! I travel for work and order Pizza Hut in different cities all the time and never been told to pay in cash! This is ridiculous!

One hour later, I’m barely getting my pizza, I open it, the pizza is burned, it’s more crust than anything once again, Pizza Hut has failed.

This store needs to be put under new management. The customer service is very poor. The young lady on the phone was short and a tad bit rude. Even though we’ve order from them before we could not pay by card with the same phone number because our address had changed. We are tired of the customer service here. Time to find another local delivery spot.

this place is a joke and so is the manager Marleny or Marlene whatever the hell her name is… she was rude, on her cell phone the whole time I waited for my order and she was rude to the employee’s. One of the employees asked her for help and she laughed and walked away and got back on her cell phone… wth?
I’ll be calling their corporate office for sure. Go to another pizza hut this girls grumpy face and attitude ruined and my appetite!

SERIOUSLY SO UPSET AND NEVER GOING TO THIS LOCATION AGAIN! they put pepperoni on my pizza when i am a VEGETARIAN! we went back and gave them the receipt so they can make my pizza again! when we received the second pizza we came home with the two boxes and when i opened the pizza, they forgot the jalapenos and the butter garlic crust! i called and complained and they said they could not do anything about it unless I have the order number that is on the receipt… The lady never gave us the receipt back after they messed up the first time! THIS IS NOT GOOD CUSTOMER SERVICE!

There should be a separate line for carry outs. It seriously bugs me having to sit through watching a few indecisive land lubbers formulate the most intellectually elaborate order possible while folks stand behind waiting to just pick up the food they ordered online.
For what could have been a 25 second carry out has turned into a 30 minute waiting game thanks to some hungry dudes who can’t decide what they want to stuff their bile bags with.

I waited an hour for my pizza, it was good. The wings we ordered were supposed to be spicy BBQ but the had practically no sauce at all… Very disappointing after waiting so long for our food to get here…

I have only 2 Pizza Huts that i frequent and this is 1. The staff here are always polite, the place is clean. Besides Albertsons in my opinion they have the best wings. Today i was helped by Ivan who was a total delight. And they have an A rating

This store owed me a complimentary pizza from the past time that we ordered. When my husband called to get it, they didn’t have any informaton about it. So we immediatley thought they lied to us. After a couple minutes of going back and fourth we ended up getting the free pizza, it was delivered as well. So, i guess there not so bad… Thanks Ivan.

The service was good but the something was really wrong with the dipping bread sauce, it had a unusual smell and the taste was very uncommon, the sauce was bubbling and when I put the plastic lid back on the top 5 mins later it popped off, this was a very bad batch of sauce please inspect your food first before eating just a warning.

My family and I order pizza from this Pizza Hut very often and we really don’t have any complaints. I know at times the delivery of the pizza is longer than the estimated time given but nothing out of the norm for pizza delivery. If we are hungry and want our pizza sooner, then we order carry out and that is always faster. The quality of the pizza has always been consistently good, all of our toppings selections are correct even when we order multiple pizzas. The crust selections they have are delicious! Overall, we will continue to order our pizzas from this particular Pizza Hut.

Ordered online. They called to confirm my order, gave me an ETA of 6:40 and arrived 5 minutes early. Don’t know why everyone’s crying

I only took two starts off because they didn’t have Parmesan cheese I was really upset with this because how can I not have pizza without Parmesan cheese?! Anyways service was pretty good and the order came out great I was just really upset with the lack of cheese

I placed my order at 1pm them at 2:03 i call because HELLO ITS BEEN AN HOUR?! & the guy on the phone KNEW MY NAME and said «oh i called to confirm your order and it said your number was disconnected so i didnt put your order in» ??? So pissed lol bye pizza hut ! Oh PS: last time i paid extra for spinach & when the guy brought my pizza he was like OH I FORGOT YOUR SPINACH & he came back with a small handfull of raw wet spinach and threw it on top LMAO!!! I can do that at home *drops mic

Worst location in the area!!! They burned my pizza and it was super greasy! My cholesterol got high just looking at it!

Worst Pizza Hut ever. My mom went in to this Pizza Hut for some spicy wings at 6pm and waited over an hour to hear a sorry excuse that the cooks had lost her order and didn’t have any spicy wings left. To top it off, the staff pretended to not know Spanish and were very unhelpful when my mom continuously asked how much longer she had to wait. When asked to speak to the supervisor, they would only say the supervisor was very apologetic for the inconvenience but would not come out. I don’t think the owner of this business is aware of what type of employees they have employed here but I will definitely be making sure corporate is aware of this situation. To top it off, after an hour wait they gave my mom some honey BBQ wings as an «I’m sorry for the wait.»

Pizza Hut on Rosecrans and Studebaker is how hubby cooks dinner. Of course it’s a rare occasion when he does…
He loves to order the big dinner box… He’ll let the kids choose one pizza (usually the ham and pineapple), and he’ll choose a pizza with lots of jalapeños for the other choice. Then there’s the cheesy chicken pasta (that’s what my kids all it, anyway), and the breadsticks. Throw in an icy cold 2L soda and the meal is complete.
He’ll ordered everything thru his phone (there’s an app for that), and he gets it delivered. We’ve always had the meal delivered well within the time frame allotted, so that’s always a plus.
As far as delivery goes with this Pizza Hut, it’s all good!!! And for a Pizza Hut, the food a good, too.