Courtyard by Marriott

Clean, efficient, best bargain. I travel through Norwich a lot for work and this is always in my price range, centrally located to the highway, and close enough to get a shuttle to the casino. You’re in for a laugh if you get an «upgrade» to the room with a jacuzzi tub. It’s little rally half the room. Still a great deal for the price.

Comfortable hotel, good internet connection, other amenities. Hotel manager is very nice and attentive to details — I had some minor issue and it was resolved very promptly. She went out of her way to get special yogurt for me when they ran out of it. I have not seen this level of service even at Marriott Resorts. Rooms have nice large TVs and are well planned, especially suites.

I have been here twice while on business trips and the hotel is decent. The problem is that I have stayed here twice and both times my room had an awful and unbearable smell like that of 20 year old cheese. I complained on the first visit and they apologized. Upon returning, I found the same problem. The awful smell is coming from the AC unit and it was not subtle. Why do they need a guest to tell them about this when it is so obvious?
This place would be fine otherwise. The rates are good but I won’t be returning for a third try.

This is a pretty standard Courtyard Marriott. They let us check in a little early and use the pool while we were waiting. The room was clean if a little run down — cracked and loose tiles in the bathroom. The air conditioning units are VERY loud. So if you are a light sleeper, keep that in mind. Nice staff as usual for Marriott. The Bistro, for whatever reason, only seemed to be open for breakfast and not at night. Limited food options — very limited.

Where’s my complimentary breakfast? Nice hotel, but for the price you would think they’d throw some eggs or a mini yogurt your way. MEDIOCRE

Here for a week and after a few nights — this is my take on this hotel…
Good:
— decent rate
— spacious rooms
— balcony
— nice lobby
— decent selection at sundries shop
— nice front desk staff
Meh:
— beds (too springy)
— gym (small)
— location (right off highway, minimal choices walking distance for food)
Bad:
— cost of breakfast (for this hotel, breakfast should be included. Hampton Inn has free breakfast, costs less, and has nicer rooms)
— AC units are barely sufficient
— wifi is super slow (using my hot spot)
— severely outdated rooms /​décor
Overall this isn’t a horrible hotel and I wouldn’t avoid it, but I wouldn’t seek it out. Not many lodging options, though, in this area.
Expected a bit more from Marriott.

We stayed here last weekend. When we got to out room there was an old beer can and a pad wrapper in the bathroom. We wanted to take the shuttle to Mohegan sun but they weren’t running them until after 7 pm… Fast forward to 1 am and they won’t send the shuttle to pick anyone up and we spent an hour and a half waiting for a cab.

We had a terrible stay here. Like AWFUL. We got in late after a function we were in town for (we’d called ahead to let them know it was a late check-​in). When we got there, the desk clerk didn’t mention that all rooms were sold out except the handicapped room. When we entered, we quickly noted that there was no bathroom sink, just a low sad toilet bowl in the corner and a completely open shower with no tub, just really a tiled area of the bathroom with a showerhead. We were okay trying to go to sleep, but then were assailed by some kind of lunacy going on in the room above us. Until three in the morning someone was running back and forth over and over. It was either a disabled child (not physically of course, that kid ran back and forth for 2 hours!) or a person on meth or cocaine. We called the front desk. They couldn’t move us because they were sold out and the person said he’d take care of the noise but when it continued 15 minutes later I called and he said he’d walked the halls and heard no sounds. Dude you handle this noise problem, take care of it I said and he acted frustrated like I was the one putting him out. AWFUL hotel. I actually am going to call Marriot and demand some kind of refund for this shit room you stuck us in. Thanks for nothing dude!

Booked a room here to celebrate my husband’s 40^th birthday at nearby Mohegan Sun. By doing so, we saved $ 250.00 vs. staying at the casino. The room was spacious, nice, and clean. The shuttle that runs every hour until 2 am made it so we could stay as late as we wanted and to travel safely after a few drinks. Norm, the shuttle driver, is a great guy. Quick trip — about 6 minutes. The lobby is beautiful, and there are many breakfast options at the restaurant.

With Mohegan Sun Price Gauging 7 miles away is the Courtyard By Marriott and on an evening with The «BOSS» Bruce Springsteen was playing Mohegan we opted for the 299.00 a night gauging instead of the $ 599.00 the sun wanted.
Note: Expedia had room for 179.00 so after doing the Mariott Guarantee via email my room was reduced to $ 179.00 — 25% which to be honest WAS STILL TOO HIGH FOR THIS PLACE
Friendly staff upon check in and a nice lobby plenty of business /​computer space /​free printer to get your boarding pass done /​starbuck coffee shop in lobby as well as some vending machines etc. Free shuttle to and from Mohegan sun every 30 minutes I drove and did not partake.
Room itself was OLD Funky like mildew smell and an old time AC unit that cycled every 10 dam minutes. Linens were fine but area for bathroom and sink were barely wide enough to fit in. Shower and towels from the Fred Flintstone age, and bed was so soft UGH!
Small serviceable desk but Internet was spotty and place is located in a Tmobile area with very little coverage.
Not that I have any interest in returning to Mohegan sun, but if I did this place would not be my sleeping destination.

This hotel was perfect for a girls night at Mohegan Sun! The rooms are spacious, clean and comfortable and the staff is great! The complimentary shuttle to Mohegan is great and the shuttle driver was the best! He was so nice and the ride isn’t too long. The room was also hundreds of dollars than staying at Mohegan Sun. I highly recommend this as an affordable alternative!

I have been staying at the Courtyard since they opened
The property is clean and well maintained. The Bistro has a good selection of food if you do not want to go out. The lobby lounge is spacious and comfortable wiith a fireplace… Business center with printers and internet. if you really have to work.
The rooms are clean. nicely decorated and functional.
The staff is top notch with a «can do» adittude and understand what customer service means. They have a van to bring you to Mohegan Sun or other local places.
In short. a great hotel for business or pleasure

I booked a two double bed room for New Year’s Eve (¹²⁄₃₁) on ¹²⁄₁₅ in order to ring in the new year at the casino. I showed up with the three other people that were staying in the room with me, checked in, got my key, and went off to our room. When I got to the room I instantly knew something wasn’t right. There was one king bed, and a hot tub in the middle of the bedroom. I immediately ran back upstairs to tell the receptionist that they must have made a mistake. I booked a room with two double beds. They tell me that I was booked for a king and a hot tub. I explain to them that this isn’t right, I definitely booked a room with two double beds, and she just stared at me. I ask her what we should do to fix it. I can’t sleep in a hot tub. She tells me that they’re booked for the night and that there’s nothing they can do.
Now I can understand that they’re booked for the night, but given that this is their mistake on one of the busiest hotel nights of the year, one would assume that they’d try a LITTLE bit to help me out. No dice. I turn around to go to my room and just as I turn the corner I get called back. The manager came out to talk to me. I felt relieved, I thought if someone were able to help me out here then it would be the manager. No dice. I explain my situation and how I’m stuck on the busiest hotel night of the year. She recites the mantra that they’re booked and looks at me with that blank stare that tells me she isn’t going to go through any motions to help me out. They DID give me a telephone number to a sister hotel «down the road» (more on this later). I tell her that I understand, but this isn’t my mistake and I figure there must be something that can be done to help me out of this pickle. I made the mistake of using the words «you guys took my reservation» where I was quickly and sternly corrected. «We don’t make your reservation, central booking makes your reservation.» Hey, to me, Marriott is Marriott. I ask her how that information is supposed to benefit me at this point. She just wanted to make sure I understood that nobody in that building actually takes a reservation, and that some call center makes all of the bookings. After this little tidbit (which did not modify my situation in the slightest) was firmly ingrained in my head, I storm off to my room to try and accomplish the impossible. Time to find another hotel.
Oh, another note, I tell them I’m checking out as soon as I find another hotel, and the manager tells me that I only have 15 minutes to find another hotel, because the no-​fee cancellation for the check-​in ends at 6:00. That was a nice little «kick you when you’re down» moment.
I go off to my room to explain to my group that we need to find some other place to stay. First number we call is obviously the number that was given by the hotel themselves. The number was wrong. With the help of our cell phones (thank you, internet!) we looked up the number of the hotel that the one they gave us SHOULD have been, and spoke with them. Turns out that the hotel is actually a 40 minute cab right from the casino (I did tell the receptionists my plan for the night, even told them we needed to take the hotel shuttle to the casino when we checked in). Apparently «down the road» means another 14+ miles away. I shouldn’t have been surprised.
We start hunting down hotels which are an acceptable distance from the casino on our cell phones. As we’re calling different hotels (and, of course, finding all of the two-​double-​bed rooms booked) the phone in the room starts ringing. Maybe the receptionists/​manager were able to rectify the situation! I pick up… and the manager tells me that legally I am not allowed to have four people in the room, and since there are four people in the room that it is a fire hazard. My jaw dropped. I tell her that we will leave as soon as we find an actual hotel for the night, and that this should be the least they could do in order to help make this situation right. She then explains that not only are four people not allowed in the hotel room, but that we need to leave because «we can still sell the room tonight». I lost it. There is absolutely no way that I’m going to bend over backwards at this point in order to make sure that they sell their 70’s wallpaper, musty smelling, tacky hot-​tub-​in-​the-​same-​room-​as-​the-​bed little dump. I told her we will leave when we lock down a hotel that actually gets us the room they promise us.
Thankfully it didn’t take long. We found a room at the Hyatt, just a mile from the hotel, because someone had just cancelled.
Bottom line, I will never stay at a Marriott hotel ever again. I’ve never encountered something like this. These receptionists and the manager were obviously bitter that they had to work the night shift on New Year’s Eve. I get it, but that doesn’t mean you need to ruin someone else’s night. Stay away from this wretched place.

Right off I-​395 in Norwich, minutes from both CT casinos.
We stayed here after a visit to Foxwoods this past weekend and we cannot think of a single thing to say needs improvement. While we did not workout, or maybe use everything the hotel offered — overall we were more than pleased. Starting with our greeting upon arrival (close to midnight) — the staff was warm, checked us in within minutes and provided us with all of the info we needed for our brief stay.
Our room was on the top (4^th) floor, spacious with a sitting area with a couch, sliding doors to a balcony with 2 chairs and a small table (Perfect sunny spot for coffee in the am!) and a very comfortable king size bed.
The room and bathroom were clean, the shower hot and everything worked fine.
In the morning (after coffee on the balcony) we tried the in-​lobby Starbucks for more java and made to order breakfast — which was excellent. The lobby is large and nicely decorated with a fireplace and large screen (TV) providing weather forecasts and area information. There is plenty of room here too for relaxing, watching the game or working. Free Wi-​Fi throughout the hotel.
We will definitely keep this hotel as an option for us when the casino hotels book up — and jack up their rates!

I was very impressed with the Courtyard Norwich, in particular, its staff. I was treated very well from check-​in to check-​out and found the staff to have a positive attitude and knowledgeable about visitor needs and services. The desk staff and the bar/​café staff were great.
Finding the hotel is very simple if you are on I-​395 as it is clearly visible from the interstate. The lobby is gorgeous with seating for working, eating or just relaxing. The fitness center was small and both times I went to use it, all machines were in use, so I was not able to. The pool area is also very nice, but there is no way to turn on the spa (or at least I could not find it) and the spa water was not very hot.
The room is very roomy, clean and comfortable. The bed was one of the more comfortable I have experienced. The TV offered a wide variety of channels and the WiFi was excellent.
There are many local restaurants to choose from, both locally-​owned and chain. Mohegan Sun is about 10 minutes away and the hotel does offer a shuttle. I did not use the shuttle, but a friend and I drove to Mohegan and it was easy to get to.
Overall I was happy with the experience and will definitely stay here if in the area again.

Very friendly front desk staff. Check-​in was fast and efficient. Room was very clean and the location is good when conducting business in south-​western CT. They also run a bus to the casino so I plan on giving it a try next time I am in the area for fun.

Stayed here instead of Mohegan Sun. Great shuttle service – less than 10 minutes to the casino, and got $ 10 free meal ticket. Reserved the «romantic» package or whatever its called and got a bottle of champagne brought to the room and hot breakfast for 2. Was a very good deal for only $ 20 more for the night. The rooms were a little dated, and not all channels worked on the TV, but no big deal as I just needed a place to shower and sleep.
The lobby was very nice. It had a computer, a TV lounge and food/​bar area. The breakfast was actually much better than I expected too. Will stay here again for future Mohegan trips.

Stay here for your weekend getaway for Mohegan Sun. This place is only minutes from MS and does not charge overpriced rates $$$. This hotel is popular for the weekend getaway so book early. The exit is right off the I-​395.
The mister managed to get $ 135 weekend rate from hotel website whereas the MS charges much more than that. The lobby and hallways have been renovated. As you walk in, there is a bar area and a counter to order some snacks. Large lounge area with flat screen tv, computers, and free coffee station. There is a free shuttle to MS and they will give you some vouchers.
The room was not renovated but it is clean and modern. The tv is a flat screen and bed is comfortable. We were upgraded to a room with a jacuzzi in the room. We were on the ground floor and surprisingly, it is was very quiet. The rooms on the ground floor have high ceilings and are large. No loud noises during the night and did not hear talking from other rooms like you normally would. I would definitely stay here again for a weekend getaway.

Three other frugal fellas and I decided that forking over $ 600 a night to stay at the Mohegan Sun hotel was just not in the budget if we planned to have any money leftover to have fun at the casino itself. So, we opted to stay down the street at a Courtyard Marriott and were very pleased with our decision. The room was a large size with two queen beds, plenty of space for our baggage without tripping over it. Our room was on the first floor just outside the lobby area, so I was a little concerned about what the noise level was going to be like. You can imagine that a lot of late night casino goers may be a little on the loud/​intoxicated side upon return to their hotel. Well, the door must have been sound proof or something, because I didn’t hear a thing all night, or even in the morning when the breakfast area filled in with guests.
I’ve stayed at Mohegan before, and seriously, unless you’re planning to take advantage of the hotel services, save your money and come here – our room for four came to about $ 220 for the night including all taxes, fees, etc. They have free shuttle service to and from Mohegan that runs pretty late, and even if you miss the last shuttle, we were told that a cab ride back to the hotel would only be about $ 20. A justifiable expense when considering the savings over staying at the casino hotel. Unless I come across an incredible deal on a room at Mohegan, I will probably try to stay here again next time I head down there.

This was the second time I’ve stayed at this hotel. I checked in and had an envelope waiting for me stating I was the «Guest of the Day.» This entitled me to two complimentary breakfasts in the hotel restaurant. The two ladies at the front desk were extremely warm and friendly.
My room was exceedingly warm and humid when I got in. I cranked the AC on but it did not seem to be working very well. It took a very long time for the room to cool off.
The room smelled a little funky — like the smell of cigarette smoke had been masked by something. The shower smelled a little funky and the caulking in the shower was stained with mold and mildew.
I also hate their pillows — they have no substance. You can stack five of them up and they flatten down to nothing.
Breakfast was the only decent part of the hotel. I was supposed to stay for two days — but I finished up early — I checked out at 2:00 pm — they could have charged me for the second day if they wanted to — but they did not.