Boch Collision Center

TERRIBLE EXPERIENCE! I had tires/​wheels replaced on my car & some caliper damage repaired last month. I was called to come pick my car up, handed the keys and was told I was all set. Upon leaving the parking lot, I hit the brakes before entering traffic only to find that I had NO BRAKES! Luckily, there was not a car coming at that moment. I pulled the e-​brake and marched back inside to find out how I could be given a car without brakes. I was sent away with my rental car while they determined the cause of the issue with my car.
A Boch Collision employee confirmed in email that they located the issue with my car and that the brakes were not fully bled, which caused the brake failure.
I brought this issue to the attention of the manager Bobby, who said I must have just THOUGHT the brakes didn’t work because I must have gotten used to the feel of the rental car brakes and that I was just mistaken. Silly me, as a female I obviously don’t know the difference between pressing my brakes and having the car stop verses the brake going straight to the floor without stopping. Despite the fact that I have it in writing that Boch located the issue and that it was caused by them not bleeding the brakes fully, the manager continued his condescending fictitious story about how I was just mistaken about the brakes not working.
I was unable to pick up the car for days because they insisted I come down and sit in different cars first to feel how different brakes can feel. If brakes work then a car should STOP. But they insisted I get a lesson on brakes. I guess in their mind, since I am a female, I am not intelligent enough to understand the concept of brakes. I have NEVER dealt with someone so arrogant and condescending! Bobby just continued to deny, deny, deny and of course blame me for being too stupid to know how to use a brake.
Here is the email acknowledging their error: «I’m so sorry about this afternoon. We did find the issue. After the vehicle sat when it was completed, the air pressure wasn’t fully bled. We brought it over to service to have it done again completely»

They broke my car!
Was recommended to the Collision Center by the insurance after some cosmetic damage to the exterior of my car (read some small dents). Should have been a quick and easy repair. After 2 weeks I get a call back letting me know that not only is the car not reassembled yet but that they broke some interior paneling in the repair process. The representative we were assigned also was completely impossible to reach. Only called back after 10 calls and didn’t offer me any solutions as to how they were going to fix what they broke. I cannot with a good conscience recommend this place to anyone.

Very helpful and calming after a frightening accident. I needed to just sit for awhile, which I did I their lobby without being rushed. They were patient. Oh, and my car looks perfect. Perfect.

AVOID THIS PLACE
Got in an accident in front of the place, and was able to drive it there without waiting for a tow. The only reason I brought it here.
They had my truck for two weeks with no update. I called to find out what was happening two times. Finally, the Friday before Memorial Day, I was told my truck was at the alignment shop and then had to come back to get cleaned. 6 hours later, story changed and it had already been cleaned and was still at the alignment shop. Unfortunately, the advisor said ‘she was leaving for the long weekend and wouldn’t be around to pick up my truck from the alignment shop, so I had to wait til Tuesday’. even though it was all done. I picked it up myself, from Direct Tire (and why Boch would send business there and not to Boch Toyota for my Toyota truck is beyond me). Immediately went back to Boch and pointed out sticky residue that was all over the repaired area. I think the manager came out as he was the only one left and was able to clean it off.
Once I got home, I realized they installed my new bumper completely crooked!!! Half an inch space on the right and two inch space on the left. They installed the wrong head light bulbs, had wax residue all over the bumper, and the tire that they replaced, they never balanced it. So my truck shook when driving. Took it back the following week when they re-​opened. Again, no communication as to the status throughout the week. Received a call at 4:45 Friday saying my truck was done and they were there until 5 pm. Thanks for the 15 minute heads up…
Reviewing paperwork after the fact, they charged my insurance company twice to balance the same tire that they never balanced in the first place.
Poor work, poor quality control, poor communication.

Could not be happier with the people at this place. I was recommended by a friend who I work with and am so happy that I used them to fix my kid’s car. I picked up the car last night and it looks brand new again. They even detailed the inside of the car so it looked amazing. I would recommend Bobby Brown and Steve White as a great team. They handled the whole thing and made it as simple as possible.

They doubled the original appraisal cost and more than doubled the estimated time it took in the shop. Even after all that, upon inspection, I found a damaged part that should have been replaced, and a fresh crack they put in my windshield (God knows how that even happened). I also had a small barely noticeable crack in one of my panels prior to going in there, which was turned into a much larger crack that I now need to fix.
The insurance company covered it all, so I figured I couldn’t lose. Even so, I probably wouldn’t go back there. The service in my opinion was sloppy and extremely expensive, but I gave them an extra star because my representative was very friendly and very quick to respond to any questions I had. He was a great guy to deal with.

My car had a clean low-​speed frontal hit like many cars have every day of the week. It went to Boch Collision Center as it was very close to the scene and my insurance approved it. As a result, I had two really big problems with them.
First of all, they told me nothing about a very bad side damage to one of the tires the car got so it could easily have blown on my way home and I would end up in another accident as a repairman in a tire shop told me later, after I found out this damage and brought the car there. As the insurance said later «we had deemed that as prior damage». Well, it might have nothing to with the collision but at least the bode shop could have informed me (the insurance could actually too, but this was not their responsibility at all).
Secondly, the repair took MUCH longer then expected. The original estimate the insurance provided was 11 days. The car actually spent in Boch Collision 36 days. Keeping in mind, the company works on Saturdays, this means 31 work day. The final invoice I got stated 106 work hours i.e. about 13 days only even if they had the only repairman working on the car. Meaning the car was mostly just staying idle with no one working on it. Also, based on the payments the insurance made, I can see that things Boch Collision was working on during the first 2 weeks costed $ 12k. The next three weeks was about $ 800 only (in a typical shop $ 800 work is usually one day, not 3 weeks). Last week I called them every day or sometimes they called me and the response always was «Probably, tomorrow».
The work itself appears to be OK but my personal bottom line is «NEVER EVER».

Like Eunice, I had nothing but excellent service from Tom Bickford here. Car had been rear-​ended and I had it back a couple days shorter than the estimate. The work was done well. Hopefully none of us need to use their services, but if you do and have reasonable expectations you should be happy with the end result.
Note this is the 2^nd time (1^st review) that I’ve used their services and the prior time (some years ago) was an equally pleasant experience.

My repair consultant, Tom Bickford, was awesome from the get go. He took the time to explain the process, keep me updated on what was going on with my vehicle, and he and his team were able to get my Corolla back to me a few days earlier than estimated!
My car looks like a brand-​spankin’ new machine, and it was fairly quick and painless (at least as quick and painless as 2.5 weeks sans your own vehicle can be). I’m really glad I opted to go for this body shop… I wouldn’t hesitate recommending this place to anyone who needs to get their car fixed!

um… how should I rate this… they told me it would take me about 2 weeks for me to get my car back… but it was not ready till a month later…

They are in the business of ripping off the customers and harassment. I think they get it from Boch guys… very good at sales but 0 at doing things… even after charging my insurance company more than the value of the car they couldn’t get it into it’s normal condition and kept arguing with me over a month about it. Finally when I gave them a bad rating in their customer survey their director called me and got really upset with me for giving a negative review. .Their trick is not to give the entire estimate at once and then keep adding the amount for new stuff and then make all the bucks they can, cheap stupid place to go for.
Please never go there.
Thanks.

These guys really came through for us. Dwayne, thanks again for helping!

This place is horrible… period.
They scratched my driver’s side window, and it had to be replaced. The paint was «bubbly», and they returned the car to me with literally NO GAS. It was a miracle I was able to make it to the gas station.
It is so bad here I had to file a complaint with the BBB.

It took them more than a month to repair my car after a tree fell on it. I got stuck with the rental bill. There is still damage on the car from the tree.