Safelite AutoGlass

Scheduled appointment for mobile service. First day they show up with the wrong windshield for vehicle. Rescheduled for following day. Called early to make sure they would be on time. Woman told me tech would call me right back. 2 ½ hours later get a call he’s on the way already late at that point. Told them to forget it and that I would never use them again. Wasted two days of my time and now I get to drive with an obstructed view as the break is directly in front of drivers view for the long holiday weekend. Called supervisor and got one excuse after another. Scheduled JN Phillips glass for next week. Let’s see if they know what they’re doing because safelite surely doesn’t.

All around excellent experience, from the scheduling to the installation. Highly recommended.

Everything could have been outstanding and the tech was extremely friendly and professional. When he came to my location, he had a new windshield that was already scratched so he had to order a new one which turned into a 4 hour ordeal. That was totally fine, seeing as I may not have noticed the scratch and who wants a new but already scratched windshield! Kudos to the tech on that!
Unfortunately though– the technician replaced my windshield wipers without asking me or without an actual work order. I had somewhat expensive windshield wipers that were not yet worn out and he replaced them with very cheap quality Duralast ones that are now flapping around loose on my windshield. I called Safelite hoping that I could drive to the shop to simply pick up my old windshield wipers before they threw them out… instead they told me there wasn’t a work order for wipers SO they must not have been replaced. The woman I spoke with over the phone was generally friendly but still, I was irked. The tech told his manager that he didn’t replace them (I suppose he would get in trouble if he actually told the truth!) so I had to take a loss on this one. Other than the minor wiper annoyance, the service was good and the tech did a great job on the actual windshield. Out of principal, I won’t use Safelite again.

Horrible service. In 2012 husband brought car in to get replacement windshield. Days later it leaked. He returned and Safelite resealed it. Fast forward 2015. Car is only 7 years old and electrical system is fried. He brings it to Clay Chevy in Norwood. They find it shorted due to a leak in the windshield. Clay had their glass co Modern Glass investigate and Modern Glass found the windshield was installed wrong. Safelite refused to acknowledge written diagnosis from Modern Glass and Clay so our car insurance co had to fight them Stay away from Safelite!

I had a 930 appointment, arrived at 910am and they took my car in early. I love that! The person at the main desk was prompt with his greeting and was expecting me.
Also, as most people do, if you have comprehensive insurance, calling the 1−800# for an appointment was super easy. Zero hassle!
Very pleased overall!

These guys did a great job on the windshield of my older Acura Integra. They took their time and went the extra mile with their work. If my glass is replaced on any other cars I will make sure it’s Safelite from Norwood.

Called and made an apt for my son’s windshield as he was leaving on a cross country trip that day. Mistakenly identified his car as a 2007 when it is a 2003 (senior moment). Anyway, they spotted the error when they got their hands on the car, found the right windshield at a DC nearby, got it and had it put on within the time frame originally promised. Lifesavers and good guys to boot. I’ll be back.

Safelite came and fixed my windshield in my office parking lot, while I was able to sit inside my office. The guy came and was friendly. He knew exactly what he was doing and took off all of my permit/​inspection stickers and put them back on when he was done. He called me when he was finished and I came out to see him off.
He also wiped and vacuumed the front interior. I would call on them again. I can’t speak to the cost because I have a company car but the service was terrific.

I recently bought a car that had a crack in the windshield. I was instructed by the dealership to bring the car here and they would replace the windshield free of charge to me. I brought my car in and it went as expected! They took my car right in and began replacing the windshield. I was not fully prepared for the wait. There is a Burger King and McDonald’s next door and that’s more or less it. Happy with the service but location leaves a bit to be desired. I’ll definitely use them again, but next time they’re coming to me!

EXCELLENT and fast service. i am very pleased with my visit here yesterday. everyone who I dealt with was friendly and helpful. I am so glad I chose this location.