Sullivan Tire & Auto Service

Got a flat late one Saturday afternoon and called to see if they could take us. The manager, Jessica (I think.?) was very nice and helpful and said they could accommodate us even though it was almost closing time. Plus for that.
My wife took it there and after about 45 mins they came out saying they couldn’t find the leak and wanted to sell us two new tires for about $ 350. I wasn’t prepared to spend that so we took the car back. They did put the donut on for free so plus for that too.
Two days later I took it to Norwood Tire who found the leak and patched it up in about an hour. For only $ 25 out the door. The patch is still holding now over a month later. I doubt Sullivan really couldn’t find the leak… and it’s made me think twice about using them in the future.

Great place. Great help and great tires. Will most definitely be detination for tires in the future!

I love this place. After having a terrible experience buying a car somewhere, I brought it here to make sure it wasn’t a lemon. They took the time to go over the things that the dealership had refused to do (example: the power adapter wasn’t working and the dealership told me they couldn’t do anything about it even though I thought it was just a fuse. Sullivan confirmed it was the fuse and said that it’s so easy to fix that they don’t even charge labor for it). They also look for ways to save you money. My car isn’t shifting correctly and I had braced myself to spend a lot of money on some sort of transmission service and the guy working told me to try starting it and letting it get warmed up before I start driving. I’m in the waiting area right now so I haven’t been able to test this yet, but I will gladly try sitting in my car for a few extra minutes over spending a lot of money on a service I might not need.

I went to Sullivan Tires to have one of my tire plugged after I accidently hit a nail on the road… worst mistake. They kept me waiting for a half hour while the reps talked amongst themselves out back. Then they come out to tell me that they are unable to plug my tire because there was a leak on the side. Funny when AAA checked before, they only saw the nail stuck in between the tread– no leak. I believe they deliberately sabatoged my tire to get me to buy new ones. In addition their fees are excessive and ridiculous, if you do not check your invoice they can rob you blind. Horrible place never going back!

I have been going to Sullivan tires since I moved to the area in 2007 and they have always done a fantastic job of servicing my vehicles. They help identify key maintenance issues and always are very transparent about what immediate priorities are and more importantly what can wait. They have also always been great at recognizing me as a loyal customer and helping me with rides to and from this location. I would highly recommend usi

Brought my car in do to the right rear run flat tire losing air. They were able to fix the leak unlike PepBoys or NTB. The tire shop also had run flats available at decent prices in case I need to buy them. They also didn’t try to upsell me on anything. Great service was provided and in a timely manner even though I didn’t have an appointment. I would go back again.

The location I had selected online late last night to install my new tires turned out to not have them, even though the website said they were in stock. Turned out to be no big deal. Brian at the call center worked with me and a few locations to get my tires to the shop closest to my office later in the day. They had a good sale on Dunlop Signature II tires (Buy 3 get 1 free) that I didn’t want to miss out on — and my Buick had lost a tire the night before. I think the tires were shipped sooner than expected, but in the end they installed my new tires, did an oil change an oil change and even cleaned up the wheels on my vehicle to a nice, shiny state. I was very pleased that they not only delivered as promised, but did it sooner than expected and went the extra mile.

I have been a Sullivan tire loyal customer for about 7 years now. Val the manager and Jessica the assistant manager are very helpful and knowledgeable. They always only tell me what is wrong with my car and never add on extras. Today I went and I had an exhaust leak in a pipe under my car. They let me know that they could fix the pipes but that it may be cheaper to go to an exhaust specialist who could weld it for less. Most companies would tell you the cost to fix and would not recommend outside of their business.
I love coming here because I know I can trust that they will do the right thing with my car. I alway recommend everyone I know to go to Sullivan tire Norwood. I wouldn’t go anywhere else!

Top notch. I came here originally looking to get a tire fixed that another place down the road had punctured during an oil change, and ended up doing all tires and I now bring it here whenever I need anything done. Much like L H. said — sometimes, things really are FREE. When most shops hook anything up to a computer, they automatically hit you for $ 50-​$ 100. Well, Sullivan has read a check engine code only to see that my gas cap had popped off at one pt to trigger the code, cleared the code, and didn’t charge me.
They are my go-​to shop, and plus — they have the foresight to actually hire people who are friendly on the phone and in-​person to make things that much better.

I am shocked time and time again about how far these guys go above and beyond. From Portsmouth, NH to Norwood, MA– they have helped me for FREE. I brought a car in that I purchased at Jack Madden Ford on Monday to be inspected. Ford called me and was honest about a problem in their inspection (we landed the car before they inspected and listed it). It apparently had been in a minor front end accident, but the dealership assured me they would repair everything needed to make the car sound. Looking for a second opinion, I brought the car to Sullivan to make sure the front end alignment and the framework would be ok regardless of the accident. Not only did they affirm the car would be ok after minor repairs were performed, but they assured me it shouldn’t affect the car’s future. No cost, in and out in a half hour. I am buying my dream car and I have them to thank for the peace of mind.

These guys are my best friends. They happily matched a lower price for my tire and finished putting my tire on my rim and then on my car within 20 minutes. They even put my seat back where I had it. Super helpful.