Big Rays Quick Lube

NEVER AGAIN. The first time I went to this location I went just for a car wash. Then I decided I would go back and get my oil change because it was right around the corner from my house I also like to support my local businesses in my community. I went for an oil change and everything seemed fine. I went back again to the same location for another oil change, which according to my sticker I was due again. When they lifted my hood to check my oil level the guy came back and showed me that my dipstick had broken inside of my car. He then asked me who else had change my oral since the last time I had it done I told him that this place was the only place I had taken my car to you to have my old changed. Therefore the last time they change my oriole they put it in so wrong that I actually broke off inside. He didn’t seem to care that they were the ones actually broke it off and proceeded to go with my old change and tell me that I needed to come back to have the procedure done to get it fixed. They change my oil schedule appointment for me to come back and get my dipstick taken out and fix and replaced. They ordered a $ 10 part off-​line and told me to check with them the next day. The following day my car started making a very loud ticking noise as though I needed an oil change. I went back to check on the noise and they told me that my lifter sounded like they were going bad they also told me that they were going to charge me $ 100 to get my dipstick removed and replaced even though they were the ones that broke it initially. Before going back to get my oil changed my car had never made any noises of any kind. So I went to a friend of mine to have them take out my dipstick went to AutoZone bought a new dipstick for $ 12.99 replace my dipstick (had a hell of a time drilling it out with a screw since it was jammed in) and still dealing with the issue of my car still ticking loud as though it still needs an oil change. I will never ever ever go back to this place or recommend anyone go to this place to have their car serviced. Try to support your local community and they still screw you over. If I could get this place zero stars I totally would.

We came here because of a coupon we received in the mail for an oil change. I couldn’t understand anything the employee was saying to us because he talked unbelievably fast and didn’t appear to be trying to answer our questions (we were also trying to buy windshield wipers). We asked which wipers he recommended and he said «We carry RainX and Bosch.» Neat, I can see that, which is why I asked which ones are recommended. We tried asking the same question three different ways and then gave up. Two days later I noticed that my tires were aired up to 45 psi even though 32 psi is the recommendation. I called to ask why they would do that, and whoever I spoke with got very hostile. He told me that they always fill tires to 35 psi and that the higher read was probably higher because the temperature had gone up. The day we were at their shop there was a high of 57, and the day I noticed the over-​filling it was 60. 3 degrees would not result in a 10psi difference. He said that I was «welcome to visit another business for that service instead» and hung up on me. We will not be going back!

I have been going there for years. I went there this morning for an oil change. Well I was charged about $ 10.00 more than they normally charge me. The service was very quick. because they forgot to check the tire pressure and other stuff on the list. And on top of that the OWNER WAS VERY RUDE. He could care less about his customers. Today was my last time I go to their shop. I normally send my wife there, I am glad I went myself, I don’t trust them working on my car again. These shops take it for granted when you go to their shop all the time. They forget that quick lube shops are on every corner. Take my advise don’t go there, they don’t deserve the business.

It’s a hot, sticky, day. I have to make an unexpected road trip, so I bring my 99 Nissan Altima into Big Rays. Turns out the guy working on my car has the exact same car-​coincidence? yes. Helpful? Extremely.
It was prime time for an oil change…12:30, right when everyone is trying to get a change on their lunch hour. I was taken in one of the bays right away and literally in 10 minutes I was done. Not to mention even with the high mileage oil I needed was a good 10 bucks cheaper than Uncle Eds. They double checked my tires when I said I was going to be on the road for a while and even checked out my brake pads for free.
Now, the 5 stars is for fast, efficient service… but if I could give more than 5 stars I would… they saw the Michigan State sticker on my car and asked if I was heading back up there and if lived on campus… nearing 30, hearing that was music to my ears that day… well done, Big Rays, well done.