Applebee’s

I was seated in an area that was not well suited for me. I immediately informed our waitress and she was beyond happy to move my party. Without hesitation and questions. She really is a great waitress. Thank you so much Sydney

Came here on a Sunday with two others. We were seated immediately, but after 15 minutes still didn’t have a waiter/​waitress. I finally went back to the hostess to inquire and she apologized and promised someone would be right over. After another couple of minutes our waitress showed up. While we were waiting, we had submitted an order for an appetizer using the tablet at the table and after we asked about it, the waitress said the order had gone through for a different table so was just sitting in the back (because we had the wrong tablet on our table apparently). Finally the appetizer was delivered, but we were still waiting on beverages at this point. The waitress was friendly, but all of the unnecessary delays were frustrating. Lastly, the food was not great (I mean I know it’s just Applebee’s, but still). The chicken and shrimp dish my boyfriend ordered was bland and looked nothing like the photo which showed tons of mushrooms and seasoned potatoes. He got a couple of mushrooms and maybe 6 potato pieces. My salad was weird because it was shredded lettuce and drenched in dressing. Lesson learned: Save yourself the hassle and go elsewhere!

A good place if you want a cheap drink. $ 1.99 long islands that are good and strong!- Food overall can be a hit or a miss, and at best is mediocre. Defiantly wouldn’t come just for food

Let me start off by saying most other Applebee’s restaurants I’ve ever been to have had immensely better service than the one in Oak Creek. For some reason, the staff at the Applebee’s in Oak Creek are unusually good at messing up a simple job. I would not recommend this restaurant if you want a pleasant, stress free dining experience.
For starters, duration of wait for simple food like apps and drinks is insane. It takes anywhere from 15 – 20 minutes to get basic orders out to tables. When seeing your waiter/​waitress go out for smoke breaks in the middle of waiting on you, I suppose this isn’t unexpected. Just beware that most wait staff here tend to become easily preoccupied with personal matters which seemingly often takes precedence over waiting on their assigned tables.
The food quality is decent. Not great; not awful. The handful of times I’ve been here, it’s actually quite tasty, but does serve the occasional overdone steak or watered down alcoholic drink.
The most pitiful experience we’ve had here was when my girlfriend and I were double charged for a bill that wasn’t even ours (one that actually cost more than ours), with the managers response being that «there’s a number you can call to check on that charge and try to get it cleared.» Not only that, but the presentation of the supposed manager was long hair, a backwards cap, and multiple piercings. Looking like you’re fresh out of a hippie camp isn’t going to get you many points in the professionalism book, in my opinion at least.
I happily give this restaurant one star due to the service, response to inadequacies, and overall atmosphere of knowing you’re going to get inevitably less than what you pay for.
#GoodLuck

The 2 stars are for the service which was quick and good at the bar. The food however has gone down hill badly I travel quite extensively and I do not want to single out this Applebees specifically but the drive to the bottom is complete at this franchise. Congrats you have taken what was a decent place to eat and by trying to cheapen and cheapen the menu you have succeeded in reducing the quality of the food so much as to make it #*#*#** by that I mean I cannot find a word to describe it I have been going to your franchise less and less this is the end Thanks for the good years

Overview — It’s alright. Food 2.5÷5 Customer Service 3.5÷5
My last visit was my best experience at Applebee’s. We got the Tripple Bacon Burger, Wonton Tacos, and Beef Enchiladas and were impressed with all 3 items! I’ve had terrible food a couple of times, but was happy with what we ordered.
My last visit had decent customer service. We called food to go, but they didn’t have anyone on staff for the car side to go. I had to pick my food up at the bar and waited a good 5 minutes before I grabbed a waitress’ attention. After that things went smooth.
Half price apps are fun for late night eating if there’s nothing else around.

The service here isn’t the greatest. It doesn’t matter if you’re sitting at the bar or at a table, your service will be lacking. I come here out of convenience since I go to the movie theater right next to Applebee’s.

Service was ok. But food was so bad … I don’t think that I am going back there.

The waitress seated us promptly. The restaurant was pretty busy and considering that waitress was fast and friendly. However, when we received our food it was mediocre. My pasta only had sauce in the middle and my husband’s fries tasted like leftovers. I would probably never eat there again. Plus I was disappointed that potstickers where no longer available.

I ordered take out online yesterday with the Carside To Go option. I parked in a designated Car Side To Go space at 6:20 for my requested 6:20 pick up. The lot was packed which must mean the restaurant was packed as well. I was promptly greeted by a server who said it would be few minutes. 10 minutes later my food was brought out, I was handed my receipt and I was on my way. So far so good. I get home and open the containers and find that the bourbon chicken and shrimp has no sauce or seasoning and a very scant amount of crispy potatoes. The coleslaw was omitted from the riblet platter and there is a huge amount of burned crispy potatoes thrown on top of the ribs. The Wonton tacos seemed fine. The coleslaw was not a big deal, but the chicken and shrimp without any seasoning or sauce was. I don’t have any «Bourbon St. Garlic and Thyme Sauce» on hand to fix the dish myself, so I called the restaurant to register a complaint. The manager I spoke to wasn’t exactly rude but she was brusque. As told her about the issues she interrupted me with her own commentary on whether what I was unhappy about was or was not a problem. I had to ask her to let me finish. She offered to have the food remade if I was willing to drive back. I was not able to do that. Then she offered to mail me a gift card. That was unexpected and I accepted.
If things had ended there I probably wouldn’t be writing this. She ended the call by asking me if I had taken time to look at the food with the server before I left. Obviously not. First of all why would I? Secondly if I did actually pull out all of the containers in the front seat of my car and note problems, why would I drive all the way home to call and complain. She informed me that if I had done they could have fixed things for me then and there. Agreed, however that’s not how carry out usually works. That’s why it’s very important to make sure carry out orders go out correctly. That’s why it’s a great idea to have someone check the orders before they are brought out. She asked if my server had asked me to review the order because she tells all of her servers to do that even Carside orders. Nope. That didn’t happen. Please picture me in my car and server standing next to the car pulling carry out boxes from the bag and juggling them back and forth. I was left feeling that she insinuated that I scammed them by leaving and then complaining and that I had probably gotten the server in trouble. The Wonton Tacos were really good. Highlight of the experience.

They do not work with people with dietary needs. I wanted to order my food special and they wouldn’t let me, the waiters thought it was a joke. I have dietary needs and have a card from my doctor stating this but they didn’t care. My son also has needs but they did nothing to work with us. I will not be back.

Service was not slow as some have said. The bar and kitchen were working at a great pace on this Saturday night.
The food is improving. This chain suffers from a bad reputation but the menu has some good options.
The food is prepared correctly. At places like this, realize that is gold. One thing that can be done poorly is fish. My salmon was done perfectly.
Give them a chance. There are certainly worse options in the area.

Why review Applebee’s? Because I left a terrible review about the one attached to the Mayfair mall, but this one gave us a great experience! Food was fast and delicious and our service was impeccable! I doubt I’d ever chance going to a different location because this one is awesome!

Not having any luck in Oak Creek. Didn’t want to go back to Erv’s for dinner so walked over here. VERY bad idea. Drinks looked fine, deserts too. Now my meal. Ordered their steak & wedge salad. Should have taken a picture. Funny how small the cut of OVER COOKED steak was. The cook put a small pile of cooked spinach on what I thought was the other¾s of the steak, but no. It was literally 3 bites. Now the plate was very hot & they must have let it sit under a heat light or something as the bottom ¹⁄₃ of the wedge was wilted. Best thing on the plate was the spinach. Maybe this is due to they had a full house of trivia players. I mean it was almost 9 pm when I went in & expected the place to be empty. Guess trivia is what their good at.. . deserts/​drinks.

Really, really slow. With kids it was terrible.
Because the person that brings the order is not the person who took the order, things got mixed up. One person received a larger salad that should have gone to another person. He was done with his entrée before he got his salad.
Another person lost the top of her burger bun. Everyone was done before she got a new one.
The server just blames the kitchen.

Dirty, bad service, no options that were even remotely vegetarian. I just want some pasta. Why does it have to have chicken in it? And why is my waitress totally unwilling to help me out with that?
The only reason this place is still open is that it’s open till 1 and it’s next to the airport La Quinta. Those are certainly the reasons that I made the mistake of coming here once.

Stopped in at 9pm on Saturday and the place was PACKED!
We had a very friendly server and our food was good.
Started with bonelness buffalo wings — far better than BW3s!
The ordered the new Four Cheese Mac with Honey Chicken Tenders — it was delicious.

When its late out and looking for something decent, applebee’s Neighborhood Grill is right around the corner. Service was always great, staff was friendly food was okay… Last time I went my chicken was burnt and covered by crushed tortilla chips. It was good, but tasted a little burnt, no big deal. Your typical Applebees, i’ll be back again. Love their special they offer 2/​$ 20 with an appetizer, must try!

I’ll never go here again, no matter how convenient.
I was in Milwaukee visiting friends and family and stayed at the La Quinta Inn next door and purely out of convenience ate at this Applebee’s.
Where do I even begin how awful it was. The table was filthy, we had to ask for our silverware and napkins, and had to ask for water. My menu was gross and missing a few pages. Took them 10 minutes to finally bring me a high chair for my son … That I had to ask for a second time. Service was below average. My chicken was burnt. I unfortunately lost my phone there … It was too much trouble for them to look. Finally after 10 and I’d gotten my infant son to sleep, they called my room to let me know they’d found it. While relieved, it would’ve been nice if someone could’ve brought it to the front desk at the hotel, literally feet away, so I wouldn’t have to strap up my son and walk over in the cold rain at 10:30 at night. So, I walked over in the morning and had to wait for them to bring it out … Not that I mind waiting … What was irritating is that the gal getting my phone decided to chat with her friend for awhile while I was waiting for her to get my phone. Clearly I was not a priority nor did she value my time… Just poor customer service in general. Normally I’ve kind of come to expect poor customer service … Just kind of seems to be the norm now, but I’d at least like good food. Not good, dopey staff and just all around poor and dirty.

Awful experience. Waitress altered my tip amount by putting a 1 in front of my amount. Manager refused to refund and offered an entrée which I refused of course. 10 dollars ripped off. Waitress name was Keli S. Will not be back ever.