Queens of Clean, Inc

I was in a bind and needed our condo deep cleaned. We moved out and had a showing the next day. I called Laura later in the evening and she had two cleaning ladies there first thing in the morning. They were detailed and efficient in the their cleaning. Thanks Louisa and Jess!!!

Queens of Clean has been a lifesaver for my mom, daughter and myself! Laura the owner came to the house and did a walk through and in home estimate. It was great to meet the owner up front and we felt very comfortable right away. Queens of clean can deliver DEEP cleaning services like you haven’t seen before, and at a rate everyone can afford. If needed, they will take down your light fixtures your vents everything! I could on and on, but in essence, they will notice the little things which NEED cleaning that you don’t. My mom and I were completely floored and grateful by the time they were done. The in home walk through I can’t recommend enough because Laura the owner can eye ball what needs cleaning and can estimate with near certainty how long it will take. It’s really worth the piece of mind knowing that housework will be taken care of when they come. Also, Queens Of Clean can refer you to a handyman on the spot, we needed handymen for a door install and paint job and turns out she has handymen that can do just about any odd job contracted under the company’s belt! What piece of mind that was! Everyone was reliable, friendly, and did great work and we will be looking forward to their continued services!

They are great! The owner of this company came by my place to do an estimate. She was very professional and tries to get to know you a little, just to pair the right team for your personality and place. She did an amazing job when she placed Cherie and Travis to help clean my place. This is their second time cleaning and I feel like they just knew from the start where to help me. Travis does an amazing job with my bedroom, and Cherie does great on my kitchen and ensuring things get done. They knew I’m not as organized in some areas so they help me in that department too.
I’m too busy from work but I feel at ease when they come by. From the get go, I have had a great feeling about this company. And though it hasn’t been long, their hard work shows nonetheless.

I had an excellent experience with Queens of Clean. After receiving a quote form another company for a deep clean at $ 1,200+, QofC was a breath of fresh air! Laura answered the phone right away and asked a ton of questions to understand what I wanted to get done. I explained that we didn’t have any doors put up get and no trim (which cut the costs down) but there was some post construction work and the dust was a big problem. she gave me a VERY reasonable price and answered all my questions. The cleaning crew did a great job and were super friendly. I will definitely be using them again!

The Queens of Clean is an amazing cleaning service! I have a very busy and active family, and having them come and clean has helped keep my sanity more than once! They are always nice and always ask if I need anything special and are always great to have in my home!!!

I’ve been a loyal customer of Q of C for about a yr. All I can say is wow. What other company can u text the owner herself (who is so sweet by the way) and schedule last min appointments and have them bend to your schedule? The job the girls do is amazing and professional and they always leave a hand written note and candy which is the kind of little touch I think is amazing these days. I highly recommend Laura and her queens :)

I have used this service for one year — monthly cleans. The cleaners are great, personable, do a good job. I am terminating service due to the owner, Laura’s, lack of business management. There was not one month when I didn’t experience some sort of issue, the cleaners were almost always late, showed up on the wrong day, didn’t clean for the agreed amount of time, etc. Laura does not accept responsibility for these service issues, but is always ready with an excuse that places blame on the customer. There are lots of cleaning services available and a service that values the customer and my loyal business will be a better fit.

Jill, Chris, & Tammy cleaned my house today. They were efficient, thorough, and did a great job!

Louisa and Tammy did a fantastic job. My bathroom is sparkling, which is a lot to say about a tub original to the 1960s house! The rest of the house is ready for Thanksgiving company as well. Great job.

If I could give a 10 I would definitely give Queens a 10!
After searching for almost an hour and calling multiple cleaning companies, laura (owner of Queens) was the only one who picked my my call, it was Sunday around 6 or 7 pm and she greeted me nicely. Moving into a house which has been empty for almost a year, it was disgusting and filled with bugs and spiders. Laura listened to me patiently as I described what kind of cleaning I wanted, she suggested a move-​in deep cleaning package and explained everything that is included. which really included everything you can think of. door frames, window frames, light switches, fans, the insides of all the cabinets, vents (I was amazed by how clean the vents loooked afterwards), carpet.
IT WAS SPOTLESS!
Cherry (Dont remember her name but she was the leader of the cleaning team), I really really appreciate her work and work ethics. She even took out a broken light bulb that was behind the bathroom mirror! Which I would never notice! She explained all the cleaning she did for me from upstairs to downstairs. some other workers came in to install a new door after cherry had cleaned the carpet and made a mess!! however cherry was very kind, stayed longer to make sure all the foot prints are cleaned up.
If anyone is to look for a cleaning company, this is the one I would go for without any doubts .
Nice and friendly staff and made our move-​in process much easier.

Sooooo happy with their cleaning. They are not considered cheap, but they are worth it. The filthy house is so clean and dust free from top to bottom. They did 5 hours non stop and I will hire them again.

Responsive. Thorough. Great customer service. CLEAN.
A down to earth company with real people ready to help. Laura and her team are always reachable, priced right and leave my place spotless.

I’ve had Queens of Clean come by my place and clean my home on multiple occasions. They are always really flexible when I end up calling last minute. Cheri and her crew always seem to do a great job. I always get 4 hours of clean at a reasonable price and am very thankful to not have to do the cleaning myself!
Even the one time I had a slight issue during a clean, the owner Laura was quick to correct the issue. So in my book they are a great choice for cleaning!

I have not had this company clean my home, but from the looks of the reviews and my conversation with Laura over the phone today. I will in fact stay far away.
I couldn’t get a straight answer out of her regarding what services they provided in detail. She just kept saying we tailor the cleaning to meet your needs. Which sounds like a bunch of bull to me. She wasn’t very professional and I got a sense she was very manipulating.
I will continue looking…

Laura and her team did a fantastic job cleaning my apartment. Queens of Clean were recommended to me by one of the top well respected real estate brokers in our brokerage. This broker uses Laura’s team for move-​in move outs and staging, so I knew I was in good hands. Laura’s staff arrived on time and hit every nook and cranny. Will most definitely continue to use them as my regualr service now.

So, I was initially very happy with QofC. Hey we’re at first thorough, timely, and really good. The 4^th time they came, they arrived 25 minutes late. And there were all new workers. I had stayed home from work to let them in, so this was not cool. But the work was good, so I accepted their apology and went on with my day. The last time they came, they were scheduled for mid afternoon. At 8:30 am they called and said they’d be there about 9:30. I was already at work. I went home and waited. They didn’t arrive until 10:30. No apology. All new folks again. They stayed less than 45 minutes. They left without telling me. The did some major damage to my stainless appliances and my granite countertops by using abrasives and tile cleaner on them.
Stay away from these!

**FOR YOUR OWN GOOD PLEASE READ**
STAY FAR, FAR AWAY FROM QUEENS OF CLEAN, that is, unless you want to pay hidden fees, have an unfinished job, and then have your kitchen floor damaged. THEN witness the owner, Laura, throw a temper tantrum in your own home and skirt all responsibility. Let me explain:
We were quoted $ 325 for a full deep cleaning of our newly purchased home and told the job would take 12 hours of labor. They stated that the free in home appraisal advertised on the site was not needed, and instead asked me to tell them all about the house over the phone. I specifically and tediously went over EVERY area of the house that we expected to be cleaned. They assured us that «every square inch of your house will be cleaned, including walls, light fixtures, appliances, everything!»
3 cleaners came to the house and said s the job would be done in 4 hours. After 3 hours the second floor has been cleaned very well, but the first floor and basement have barely been touched. The head cleaner says «start picking and choosing what you want cleaned. We only stay here for the 4 hours in our contract. No more.» I said no way! The head cleaner called Laura and had her speak to me.
THE SITE SAYS NO HIDDEN FEES. THERE ARE HIDDEN FEES. Laura apologized and stated that they would need one more hour to complete the service, which would cost an additional $ 100. I was flabbergasted, but just wanted to be done with this business, so I agreed to meet her half way and pay an extra $ 50 IF the job could be totally completed. She assured me it could. An hour later the cleaners come outside and tell us that the whole house is done, but that the floor has been mopped so we can’t step in right away. My wife and I have to go to work anyway so we leave. Around 11 PM we both returned to the house and immediately saw that many parts of the kitchen were not cleaned, but worst of all, THERE WERE TWO HUGE GASHES IN OUR BEAUTIFUL VINYL FLOOR! They were in front of the refrigerator so they clearly occurred when they tried to pull the fridge out, which is even crazier because the fridge is on wheels and my wife and I have moved it without any problems before!
I called Laura and said we were happy with the work that was actually done, but that we now had huge gashes in the floor. My wife and I began to survey the house, and it turns out, NONE of the light fixtures had been cleaned, the coat closet still had dirt and cobwebs all over it, there were cob webs and staining on many of the walls around the house, the borders around the doors were covered with age old layers of dust, the underside of the upper kitchen cabinets as well as the stove hood hadn’t even been touched so they were still covered in grease from the previous owners, and there was still dust and cob webs all over the exposed piping in the basement. (I had gone over all of this specifically, and was assured it would all be done). We were even willing to look past all of the areas that the cleaners had missed, but the floor was unacceptable. The next day Laura agreed to come out to look at the floor.
THIS IS WHERE THINGS GET CRAZY!
Laura and two other men show up and inspect the floor. The very first thing her «floor guy» says is «this floor wasn’t installed properly. That is why it was torn.» I asked, «wait a minute, are you saying that the reason the floor ripped was because of the floor itself, not the cleaners who ripped it?»
Laura begins to scream at me, literally barking in my face and waving her hands. She shouts «We’ve cleaned100 floors and this has never happened! I have talked to my attorney and my insurance and if the floor wasn’t installed properly it’s not our fault. You have nothing here! I don’t have to do anything!» I said, «Laura, please calm down, you’re insulting me by screaming at me instead of acting like a professional. My wife and I have moved the refrigerator multiple times and have never torn the floor. The floor wasn’t ripped, the cleaners came, and now the floor IS ripped. This is your responsibility.»
She begins SCREAMING again, coming at me as if she is going to attack me. She says, «I know what is and what isn’t my responsibility. I am a respected business owner! I give away money! I give away more money than I even get! I’m a philanthropist! You have no idea! I don’t have to do anything!» My wife and I were horrified. Why are we being screamed at?
In the end Laura screamed and shouted for another 10 minutes and said that if we wanted the job to be completed we should have just paid even more. She stomped around our kitchen, screaming at us incoherently, then stormed out of the house. As for the floor, she refused to do anything other than have her floor guy attempt to patch it, but the floor still looks horrible.
Laura refused to file an insurance claim and refuses to communicate even to this day. She had her employee tell me on the phone «you have no reason to ever call us again.»
STAY AWAY FROM THIS NIGHTMARE!

When I couldn’t get a hold of my usual cleaner, I searched online and came across Queens of clean. I called at midnight and the owner answered– they’re not lying when they say available ²⁴⁄₇! They were so accommodating and were able to squeeze us in the next day. I was so happy and thankful, since we needed an urgent cleaning.
The crew came on time and did a fantastic job. The staff at queens of clean is friendly, down to earth, and passionate about what they do! They will cater to your needs. I definitely recommend this company and will be using them again.
Update– used them a few more times and I was disappointed. It really all depends on who the cleaning crew is. One of the ladies broke glass in my kitchen, then didn’t do a good job cleaning it all up and when I went to check it out later (cuz I heard something breaking from the other room, but she hadn’t mentioned anythjng), I almost cut my hand on broken glass! The worst part was she didn’t even say anything. It was just awkward and weird. I never got around to bringing it up with laura, but am not using them anymore.

I have used this service twice for my clients. I am a Realtor and was trying to lighten the load of preparing a home for market for my seller. The crew arrived 2 hours late without so much as a call. The work was adequate. The late arrival caused additional stress to my seller. When the photographer arrived the seller had to follow him around moving the cleaning crew’s items out of the photos.
They asked for another chance. I gave them another job this past weekend to clean a vacant home that just had some remodel work done. I stressed the importance of the hardwood floors when scheduling and again THREE times to the crew. FAIL! They were dirty, dusty and had footprints. The dust on the water dispenser in the fridg was so bad I drew in it. The kitchen counters were so dirty I ran my hand along and came up with a dust bunny. The crew left behind their soft drink cup on the mantle. Terrible, disappointing job. You get the point — I don’t need to continue. NEVER AGAIN! Also, crew was late by well over an hour causing me to have to call someone in to wait for them so I could make my next appointment.
When my client walked in the next morning he asked when the cleaning crew was coming!
I have plenty of photos of dirt, dust and dirty toilet and counter if anyone is interested.

I really want to be able to say the Queens were as amazing as all of the other reviews. Truthfully, I wish I could say that.
I called and ordered a deep clean as a gift for my mom for Christmas. They offered me a pre-​arranged amount for a deep clean of her house for 4 – 5 hours sight unseen. I explained the house and my mom’s frequency of cleaning.
I kept tabs with my mom as she was home while they completed the clean. At one point, I was one the phone with her and could hear a loud crash in the background. The cleaner had used an antique highchair as a makeshift step ladder and broken it. when the 4 ½ hour mark hit, I contacted my mom again to see if they looked like they were trying to finish up or reach a stopping point. She said no. In order to clarify this, I reached out to the Queens to find out if there was an additional charge. I was told they would just keep cleaning no matter how long it took but there would be a charge of $X per hour. I asked her to have the crew stop after an additional half hour.
I went to my mom’s the next day to find the broken highchair and a few missing photos. Admittedly, I never followed up as they said they would reach out for feedback. I felt disheartened that they did not.
Edit to add: I had specifically told them my mom would not be tipping as this was a gift for her and I did not want her to put out money for a gift. I was going to be at her house the following day for a family gathering and we could touch base the next week regarding tip and customer experience. There was no follow up on the company’s part.
Edit AGAIN to add: After verifying with my mom, she was never contacted again and has been upset because handmade items made by her deceased mother-​in-​law have been missing ever since. Does she have a lot of knick knacks? Yes. Does she clean them often? No. It is why I had the clean focused in that room.