Chase Bank

My daughter and I went to my bank, Chase in Oak Park, to turn in the coins she had saved. We were told that as of July, 2015, Chase stopped accepting coins in bulk unless they were counted and wrapped.
Later, when I tried to call to confirm this with someone other than a teller, I was sent to a message saying call back later, this happened repeatedly.
It’s true wrapping the coins is an option, but it is a bit of work for an eight year old. And what about the thrill for my child as she proudly brings in her savings and waits for the count from the teller? How hard is it for the bank to maintain the coin counting machine and provide that service? What is the reasoning behind the decision to take that thrill and convenience away by no longer accepting change?
Why do I need a brick and mortar. bank if services like this are no longer provided. Very disappointed.

Although I have no real issues with the walk in service or this location specifically, just try and call them before they open — the phone will ring about 50 times, then you’ll get a strange sarcastic pre recorded message and the intro doesn’t even say «Chase». It’s almost a condescending tone, the female says; «Hello» in ‘up speak,’ as if she really cares that you are calling.
She doesn’t say CHASE until almost the end of the message, so unless you listen to the message all the way through, you really don’t know who you are calling.
Pretty unprofessional for one of the largest financial institutions in the world… and don’t even get me started on the condescending overseas Malaysian phone bank people they have running their customer service — if you like to be treated with premier rudeness, just call their customer claims department and it will make a bad day worse…

Every time I go into this location it’s like a ghost town. There’s no one at the customer service desk, and you have to sign in and wait with the other five people in front of you. Once you are helped, if sitting down with a banker to discuss an account, half the time they’re trying to upsell. It’s like going to the Old Navy and being asked if I want a three pack of socks with my transaction. The other half of the the time I visit customer service it’s to go down to a safe deposit box. The last time I went in I signed my name on the wait list to get into the safe, and there were at least six other people waiting. Four of the six needed to go downstairs to the safe, and somehow two people who signed in after me were told that they could go downstairs to be helped, but yet there I waited. Had I not heard the associateI probably would have continued to wait.
That particular day I headed downstairs to safe to be greeted by an associate who I’ll call ‘L’. We go to my safe box and he opens the door and turns around and walks away. Every single rep in the past has always taken the box out and asked at some point if I needed a private room. Not today. When I was done I was a bit thrown off as all the other associates in the past have come over to make sure that the box is closed and locked. Again, not today. I told ‘L’ that I needed to get into a second box and he seemed a little annoyed. Perhaps I should have said something prior, but I wasn’t positive that I’d have to go into the second one. After he opened the second door, I thanked him and he walked away. So I finish up and because this is the first an associate has not come back to check the area before I leave, I inquired about the protocol. He told me that only my key was needed to lock the door. Perhaps the others I’ve dealt with were being overly thorough, but I appreciate them checking as I’m usually in a hurry and can forget important things like safe box keys.
I feel more and more underwhelmed with each visit to this bank. From the lack of staff and customer service, to the wait time, to dealing with associates who seem less than enthused to help. I know dealing with people in a service role all day can be challenging as I’ve been in that position myself, but perhaps it’s time to move on if you can’t even extend a simple pleasantry like, «you’re welcome» after someone thanks you.

This is my bank and since joining two years ago they have been spot on and on top of everything — each and every time I go here.
Tellers are great. You walk into a large, vaulted, Romanesque ceiling that gives you the feel of banks of yesteryear. Everyone is really eager to help.
They have a big safe for safety deposit boxes as well and a finance center for «private clients» that treat everyone no matter how small like VIPs. I highly recommend.

I normally wouldn’t write a review for a petty trip to the bank, but I just had to after receiving outstanding service. Michael was personable, efficient and eager to help. He made a much dreaded trip to the bank enjoyable. Best of all, he wasn’t pushy… and that is why I will be going back when I need a pre approval!

I would give this bank a 0 if I could but unfortunately I can’t. I’ve been a customer with Chase for a long time and I’ve never experienced as many problems with any branch than this one.
The tellers are incompetent, slow and inefficient. I’m convinced they are all high school dropouts. Mistakes are made constantly and there is never any sort of apology.
Their customer service skills are horrible. There is always a line because none of the tellers can do anything right the first time.
Please avoid this branch if at all possible. If you must bank with Chase, go elsewhere.

Never had to wait in line for longer than 2 or 3 minutes. Very friendly (but not overly), helpful, and efficient staff. I rarely go to a physical bank, but when I do, this is one of two branch locations I will use.

If you’re buying a house and more interested in paying $ 500 in fees to wait two months and never get the mortgage closed, then this is the place for you. We went to the Community Bank of OPRF and had a great experience.

Terrible, terrible customer service, whethor you are a private individual or business. And a warning — while they are a «Cook County» property tax payment site, you need to verify that they forward your payment to the county, so keep your receipt. I paid in person last year at this branch, they never sent the payment to the county, thankfully I had my receipt. Took quite some time to unwind, and it was only fixed when I contacted another Chase branch, and the County. With the wonderful! Community Bank across the street, and Citibank around the corner, there is no reason to ever come here. I found those 2 banks on times when I walked out of this branch because I just could not deal with the staff, and the wait, to make a deposit. Unfortunately, I set up accounts at Chase (First Chicago, then Bank One) 25 years ago, and have watched their service go straight downhill. It is ironic that while the Chase investment folks constantly try to woo you for their services, their basic banking staff is so rude and incompetent that it is hard to do business with them. Frankly, if you are rude when I am doing my basic banking, why on earth would I trust you with my investments? Recommend any other bank in town or out. Unless you like to hear a «Customer Servce» rep reply (actual quote) «How would I know. I’m not her motha» when you ask when the person you were supposed to meet with will be back. .. ..

It was just a few short years ago that Chase re-fi’d for me at my dining table and the appraisal was done in a «drive by». Now, I can’t get anyone in mortgage banking to return my call regarding a re-​fi. NEVER a late payment. I expect better customer service. Foolishly I have all my accounts at Chase, from biz to personal to IRA. That will change very soon because they don’t care.

this bank is… for the lack of a better word, sales-​ey…
we use chase for our banking and mortgage and i go to this branch often for laundry quarters. i’ve never walked into this bank without someone trying to sell me a credit card, harassing me about transferring my 401k, bugging me about Ultimate Rewards or – have i mentioned this?? – TRYING TO SELL ME A CREDIT CARD!!! it kind of makes me crazy… isn’t there something in the computer system where somebody can note that i don’t want a credit card? and after receiving a WEEKLY credit card offer in the mail (tree-​killers) and every chase employee pushing one on me every time i walk in the door, DON’T YOU THINK I WOULD HAVE SIGNED UP FOR ONE BY NOW IF I WANTED ONE!!!
at this point, it is purely out of principle that i don’t have one… i don’t get this kind of harassment from discover…

It’s pretty tough to rate a bank. I think a three star would mean «standard» services and interest rates. I give it an extra star for its business banking and mortgage financing.
Pretty much everything you’d expect from a bank, they’ve got it. It’s FDIC insured (up to $ 100,000) so your money’s safe here. Tellers are courteous and efficient. ATMs are 24-​hour access.
Now, business banking. My business partners and I were looking to borrow a loan. After Fifth-​third and a small local bank said no, we tried Chase Oak Park. After weeks of meeting with the business banking VP, we got what we asked for. However, they later screwed up the terms on one of the loans. They eventually rectified it.
They also let me borrow a home equity line of credit amid the mortgage crisis. I used that to pay off my higher-​interest mortgage at Bank of America.
Street parking is hard to find, if you must drive. They’ve just added a parking lot in the back (north of building), tho’ parking garages in Oak Park are free for the first two hours.