Cheryl’s Cookies

Very, very upset with them. We ordered the cookies for someone that just had surgery and when I received the confirmation it wasn’t being delivered until the following week! They should have informed us of that. Next week is too late. We tried cancelling and/​or having the shipping changed, but they said «its in production» and they can’t change it. I don’t believe that for a second.

This review is for online ordering. TWO WEEKS and order still has not left to be shipped. Rep could not tell me why. I cancelled it. It was only one cookie in a cookie card box! Sorry Cheryl’s, your cookies are good, but not that good to put up with the aggravation

Cookies are cute and tasty– a nice treat for a holiday. BUT delivery has been a problem for me TWICE.
Christmas cookies arrived late but I decided to give it a try for Easter. One part of my order arrived on time, but the box of 36 cookies that I was planning for my Easter Dessert is still not here and customer care is unable to locate it. Shipping was over $ 20 and not a rush order!
Never Again!

I use to love this place and disappointed that it is closed. :(

I love Cheryl’s cookies. I send them a lot as gifts. I find their customer service very helpful. I found out I had celiac’s disease so could no longer eat them. Then I got notice that they now offer gluten free cookies and brownies. They are pricey, but I deserve a treat every now and then.

Received a huge box of these cookies from a business associate of my husband’s. I was really looking forward to these because I’d heard they were good cookies. Frankly there were just okay. We had a variety but noone was impressed with any of these including a chocolate chip cookie which you would think would be full-​proof. A week late more than ²⁄₃ of the box is just sitting because no one in this cookie loving family wanted any more.

I ordered cookies to be delivered to two different people. The web site posted a sale that offered free shipping. I placed my order on Sunday, and forgot to enter the code. I called Monday and they said they would not refund me the shipping, but instead would send me a coupon to buy more cookies. The shipping was approximately $ 18. The customer service representative acted like it wasn’t possible, and that this coupon was their best offer. I do not have any knowledge of how good the cookies are, but I will say that I never expected them to not refund my shipping. Bad customer service. Beware. There web site says they will refund if there are any problems, but it is not the case.

I am a big fan of Cheryl’s cookies and have been for years. I remember receiving them from vendors years ago as a «thank you» gift and I have since sent them to several of my clients, friends and family. Although I usually order online because I cannot always make it to the brick and mortar location in Oak Park, I have always had a great experience when I have gone into the actual store. I am quite surprised by some of the other reviews, although, it does appear that some of these reviews may be based upon online orders from the corporate location? Anyway, the cookies are delicious and I can send something special to business clients without spending a fortune. The local shop almost always has deals and I get coupons emailed to me almost daily. If you get the Celebrations passport, you get free shipping too and that pays for itself in just a few orders. Anyway, I think the local Cheryl’s cookies location in Oak Park is great and I also enjoy the convenience of ordering online. The only thing that I have noticed is that now that I have the Celebrations passport, the shipping is very hit or miss. If you need them for a specific date, I would either order them way ahead of time or pick them up at the store if you are local.

I received a delivery of 6 assorted cookies from Cheryl’s after my 1800 Flowers order went wrong (they are owned by the same company). Although I am kind of P.O.ed that they ruined my diet, the cookies were pretty tasty. I am taking off one star because even though they are individually wrapped, some of them were still on the harder side (I like really soft cookies). My favorite was the frosted sugar cookie. I took a look at their website and like how they provide free shipping to APOs (military bases) and may send a package to my family overseas in the future since they have a cute variety of holiday packages.

I don’t know why this place doesn’t have any more stars. These cookies are amazing! My grandma ordered a whole box to send to me (she lives in Saint Louis) & I got it within a day! I’ve had to stop myself from eating the entire box in two days. They’re the most perfect cookies I’ve ever had. Moist, great icing, cute, everything about them! I know my grandma also was sent these cookies from her friends in Ohio & they were just as good. Such a cute idea! Can’t wait to have more

Great service and super cute shop! Come here if you want both along with cool ideas for gifts. Pick up a basket of cookies and your coworkers will love it. Some of the flavors are very interesting. I bought wedding cake cookies and was very very sweet but very very good as well.

Cheryl’s cookies arrived in time for Mother’s Day in a very pretty sand bucket wrapped in clear cellophane with a thick satin bow. Very attractive for sure! The individually wrapped cookie assortment was pretty to look at and each one was delicious — - all the grandchildren agreed!
The only thing I could improve upon is the outside packing for hot weather. All the cookies were soft and warm and broke upon opening.;delicious nontheless.
Thanks, Cheryl! I will be ordering from you soon!

My family received a box of these from someone we don’t particularly like. We thought it odd they would send cookies, until I tasted them. They’re completely awful.
If you’re looking to lose friends and irritate people, definitely buy them these individually wrapped packets of sugary, stale horribleness.
On the upside, we don’t feel so bad throwing the gift in the trash now.

Ordered cookies from them 3 times now and the cookies never made it on time. The last order I placed is now 2 weeks past delivery date and Christmas is over. Who wants cookies after the holiday. Never will I use them again

These cookies are awful! We received a tin with individually wrapped cookies for Christmas and they tasted stale. Good thing we didn’t pay for them! We will not order ever!

I don’t understand how this place is still in business especially in Oak Park. Since when is buying overpriced pre-​packaged cookies with not so good frosting a luxury that’s worthy of the real estate on Lake Street? Just skip Cheryl’s and go to a real bakery and buy a fresh and really tasty product for the same price or less (walk two blocks to Sugar Patisserie — it’s worth it!). Or you can go to any of the other chains in the area and pay half the price for a cookie that’s twice as good.

GUARANTEED delivery on or before February 14^th. Right there on the emailed invoice. UPS expected delivery date? February 17^th. Happy Valentines, Mom and Dad :(
I called, they would not offer a refund, only a $ 10 gift certificate so I can come back and be disappointed again.

I have walked in to this place on two different occasions. The first time was with my husband and there was literally no one at the cashier desk or available to help. It was pretty funny and this was around new years. So naturally we left. My second visit here, I went in and the one staff member seemed to be joking around with his friend or something and I just stood there hoping, praying, waiting that there was another staff member who could help me out. There was not and no one offered assistance and so I left again. I was not able to try out any product so i cannot comment on that but we gave this place two tries and they need to know that people walk in and there is not even a hello or welcome.

I have to give this place more credit that it is getting. It doesnt make itself out to be the «independent baker» people are expecting. It makes itself out to be a competitor for the Fannie Maes and other shops that offer the prepackaged stuff. There stuff is actually quite good and quite superior to the stuff you get prepackaged elsewhere and its local.
Grab a cookie on your way to the movies!

My friend had cookies as party favors for her party so I was able to taste one of Cheryl’s cookies. so this is the review purely on that one cookie.
Buttercream frosted key lime white cookie: yummy, I thought maybe it would taste weird because it’s a key lime cookie. however, it was surprisingly delicious and soft. I love soft cookies! :)
*goes good with coffee.
yes it is probably pre-​baked and it is individually wrapped which makes good party favors… and it doesn’t taste like it was days old…