Poly One Hour Cleaners

Zero stars! They destroy your clothes with any recourse! I dropped my sons’ shirts off to be cleaned on 9÷3÷15. The shirt in question, my son wore 1 time! This is a brand new shirt! I pick up the shirts the very next day and there’s a small very precise hole in his shirt. I go to address the issue on 9÷8÷15. The manager doesn’t even address the issue. She keeps uttering «all we do is wash & press»! She didn’t bother to look at or inspect the shirt! I already see on Unilocal that this location is substandard. You definitely get what you pay for at this location! Absolutely NOTHING! I will NEVER use Poly Cleaners again. I will stick O’Connor Cleaners. They may be more expensive but at least they don’t destroy your clothing and then not acknowledge wrongdoing! Shameful business practice. The last time I checked, the customer is always right!!!

Excellent service. Reasonable prices. No complaints — ever.

BEWARE! DO NOT trust your garments with this cleaners. Wish I read reviews before bringing my favorite silk dress here. I pointed out a spot from hairspray — about ½ inch in diameter before dropping off. I was told that the fabric for my garment was delicate and not sure it will come out. Not only did the spot not come out, but there were 5 more marks/​spots from the cleaners. When I pointed this out they denied and said my dress was very dirty! A lie! No apologies. No sensitivity to the situation. They made me feel like it was my fault. I told them I was not going to pay the cleaning fee and did not. Horrible horrible place. Terrible cleaning service and terrible treatment of customers. I wish I could give no stars, but I had to give 1 in order to post this review.

Efficient — yes. Same day service — yes. Inexpensive — maybe. Crappy job — YES! Any time I take an article of clothing into this cleaners (laundered dress shirt, or dry cleaned slacks) that needs some additional attention (coffee, soy sauce, unknown spot), the proprietors answer is always the same. «uh — we’ll try».
They don’t mark the spot, they don’t treat it in front of you, they just throw it in the hamper then, surprise, 24 hours later when I come to pick up the article, the spot is still there, only now — it’s firmly set into the pants/​shirt because the pressed the darn thing. This has been happening for several years, and I’m finally ready to walk away.
When I do complain, they say, we’ll try to get it out but alas, it’s too late. A couple of times Ms. Lee has even argued with me saying that the spot was an old spot — not a new spot. Are you kidding me? Any good cleaners I’ve every worked with, in Chicago or elsewhere, marks the spot so they don’t forget about it. Poly is good for articles that don’t need attention. Anything else, go ahead and wash it yourself or throw it away because they will do their best to permanently set the stain and then that shirt or pants is a goner.

Easily the worst cleaner in Oak Park. Has «lost» clothes twice, only to find them later. Staff is surly and usually too busy listening to music or talking to each other to pay much attention. Be careful to keep all paperwork. Their attitude is that the burden is on the customer to prove that the clothes were dropped off. Not recommended.

Regularly bring my clothes here to get cleaned and tailored. It’s super fast — can get your stuff back the same day if you drop off before 10am– and really cheap. They’ve done a great job with all of my things so far. Nice counter staff, but that’s not what I look for in a cleaners.

I’ve given this place so many chances over the 5 years i’ve been going there. Items have been lost, damaged, untouched after being dropped off for repair and not ready at the promised time. But today, i happily take my business to the friendly dry cleaner just a few blocks east of this place on Madison.
Everyone deserves opportunities to make up for mistakes. This morning I brought back an item that (once again) had not been repaired. I had my receipt showing payment for the work, but not the original ticket that was stapled to the hanger from when i had picked up the item. One of the rude employees said (In front of the owner!!) that it was MY fault that the work had not been performed because i didn’t have the original ticket when i went to ask them to perform the work i’d paid for. That she tried to explain that to me, but i didn’t have the capacity to understand that the ticket was the key to having the work performed in the first place.
It dawned on me that I’ve been foolish coming to this place over and over again. On a good day, the customer is treated like an obstacle that must be dealt with so the staff can get back to thier conversations. On a bad day you should expect to have your intelligence insulted. Personally, I feel that Poly Cleaners has shown that it doesn’t value a constomer’s business. They won’t get it from me any more.

I had been a satisfied customer of this cleaner until my latest incident and the response received from who I understand to be the owner. I took in a brand new, unworn $ 60 button down shirt to be pressed. I picked it up the the next day as usual and headed home. Upon arriving home and removing the shirt from the plastic wrap I noticed what looked like a purple splash stain on the collar and down the front of the shirt. The next morning I returned to voice my concern and they same woman told me she didn’t know what it was and that they would clean it again.
I stopped in today to pick up the shirt and the stain, while lessened, was still clearly on my garment. I don’t think they expected me to check the shirt right then and there but I did. The same women was working and had no idea where the stain came from and tried to blame me stating that customers forget how dirty there clothes are. I again told her that it had NEVER been worn. She continued to disagree and offered $ 15 compensation as that is their policy.
After more back-​and-​forth she gave me $ 20 but held strong that it wasn’t their fault. Needless to say in the 2 years I have been going there I have spent far over $ 60 and would have continued to if they would have compensated me for the full value of my shirt and owned up to their mistake. I will not be returning to this dry cleaner. Any suggestions for a reliable one in OP?

I’m new to Oak Park and this was my first trip to Poly’s. My wife dropped my clothes off this morning and by the time I was off in the evening they were done. I went to pick them up and I was pleasantly surprised. The ladies there were very nice and my clothes looked great. I haven’t opened them up yet, but from the exterior the all looked good. Best thing; The didn’t over charge Very reasonable prices. I’ll be going back next time!

Got a red stain from a bleeding purple tie out of a write expensive button down, extremely cheap and they did little starch for me when I asked

Always on time with the delivery. I am one that is always late for the pickup. I use them for shirts as well as formal pants. The pants do get a bit expensive at nearly $ 3.50/pant, but shirts are around a $ 1.00 which seems reasonable. Plus they give immediate credit for credit/​debit pre-​payment which works well for me. They once sewed a button free of cost!
BTW, they do take your wire hangers back these days. I returned a bunch back last month. Although I didn’t know about the starch thing. I will remember that for the future.

The bottom line is that this place is a cheap, efficient, and basic dry cleaners. I take my husband’s work clothes here and they have always been returned in good shape at the time promised. The counter staff is incredibly nice and you can’t beat the prices. If I had a ball gown or something I’d probably take it elsewhere… but for the day to day stuff this is my spot.

This place is great for tailoring, I have had a bunch of pants hemmed and the tailor there always does a precise job. Had a couple of things dry cleaned without a problem too. Very convenient.

I’ve tried a few cleaners in Oak Park. One would randomly ‘forget’ to give back items (which then turned up lost), one left white residue all over my black pants, and one never had orders ready at the promised time.
Poly Cleaners is efficient, has reasonable prices, and never leaves white dust on my pants.
The only downfall… I wish they would take hangers back. I am tired of having closets and trash bags full of wire hangers that I have to lug to my dumpster. And… it would be eco friendly!
Think about it Poly…
(The heavy starch comment from other reviewers is true. Ask for no starch if you don’t like your clothing waffle crisp.)

Friendly, pleasant counter staff, and when you drop off in the AM your stuff is done by 2 pm. The light starch option has seemed to work for me.
Take mainly men’s dress laundered shirts, have not tried to dry clean anything fancy but I would try them for that if I had a need.

Plant-​on-​Premises dry cleaner.
I basically just take my shirts here. Unless you love starch and an extra stiff shirt, get no starch; they go heavy on the starch, and the only options are starch or no-​starch. I try not to take my best clothes here, as this place is more like a factory rather than your smaller more personable dry cleaner.